Originally Posted by
AlexFC
I have 2 reservations that I used to access without problems. Some days ago I had some points credited and my status changed from classic to silver. Now I can not access my reservations anymore. They are displayed in my upcoming stays, but below the hotel photo and reservation number the stay dates are show twice and if I click in view/cancel or re-send confirmation e-mail I get an error . Another reservation that I done after the status changed is ok, I can access it without problems and the dates are displayed only once.
I noted also that my loyalty card number changed when status changed, and maybe this caused some bug in the website.
I have the same problem. I have 7 stays upcoming in Europe, all booked while in current status. Didn't want to screw up my summer holidays so I called up my member services (Accor Plus) and emailed all the relevant hotels. All gave me positive replies that my bookings are all secured. It should not be due to a change in your loyalty card number.
Last edited by macabresg; Jul 26, 2015 at 2:57 am