Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Aug 2, 2015 | 7:19 am
#241
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy Titanium (LTG), IHG Amb, OW Sapphire
Posts: 1,675
I got issues on their website and their app (iOS).... it says that my identification details are wrong when I press the search button... But I'm connected all right, can access my details, my points, my existing bookings...
Aug 2, 2015 | 10:42 am
#242
Join Date: Jul 2015
Location: Indonesia
Posts: 110
Maybe the system do not recognize your new status/number yet.
Aug 4, 2015 | 5:31 am
#243
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 188
Your identification is not valid ; please check and re-enter your details.
Aug 5, 2015 | 12:28 am
#244
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 21,286
I'm pretty sure I know who I am... and they're the ones letting me log into my account.
Aug 6, 2015 | 11:00 pm
#245
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Gold, IHG Gold, RH VIP
Posts: 3,066
I bit the bullet and contacted @Accor CS yesterday and go the following reply.
"Dear Mr. XXXXX,
We refer to the email dated 8/3/2015 regarding your upcoming stay at Sofitel Buenos Aires on 09/xx/2015.
We are facing some technical issue with our website but Accorhotels hopes the problem is solved later today. Please be advised that we are aware of the technical issue and working to have it fixed as soon as possible.
We understand that you would like to make a change in your booking. In order to proceed with your request, may we kindly ask for the details / information you would like to change?
We are looking forward in receiving this information.
Regards,
Jasxxxx Mxx Oxxxx
Your Accorhotels Customer Care Service"
So I replied and got no answer
No matter how much I actually like Sofitel I'm afraid that CS has been so utter useless that I honestly don't see my self wanting to spend any time and money on Accor any more
It was all good up until this tbh...
"Dear Mr. XXXXX,
We refer to the email dated 8/3/2015 regarding your upcoming stay at Sofitel Buenos Aires on 09/xx/2015.
We are facing some technical issue with our website but Accorhotels hopes the problem is solved later today. Please be advised that we are aware of the technical issue and working to have it fixed as soon as possible.
We understand that you would like to make a change in your booking. In order to proceed with your request, may we kindly ask for the details / information you would like to change?
We are looking forward in receiving this information.
Regards,
Jasxxxx Mxx Oxxxx
Your Accorhotels Customer Care Service"
So I replied and got no answer
No matter how much I actually like Sofitel I'm afraid that CS has been so utter useless that I honestly don't see my self wanting to spend any time and money on Accor any more
It was all good up until this tbh...
Aug 7, 2015 | 2:27 am
#246
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 188
I am still getting
''Your identification is not valid ; please check and re-enter your details.''
I emailed Accor CS on Monday, still no response. Booked three stays with Hilton this morning.
CT
''Your identification is not valid ; please check and re-enter your details.''
I emailed Accor CS on Monday, still no response. Booked three stays with Hilton this morning.
CT
Aug 12, 2015 | 11:23 pm
#247
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Gold, IHG Gold, RH VIP
Posts: 3,066
I bit the bullet and contacted @Accor CS yesterday and go the following reply.
"Dear Mr. XXXXX,
We refer to the email dated 8/3/2015 regarding your upcoming stay at Sofitel Buenos Aires on 09/xx/2015.
We are facing some technical issue with our website but Accorhotels hopes the problem is solved later today. Please be advised that we are aware of the technical issue and working to have it fixed as soon as possible.
We understand that you would like to make a change in your booking. In order to proceed with your request, may we kindly ask for the details / information you would like to change?
We are looking forward in receiving this information.
Regards,
Jasxxxx Mxx Oxxxx
Your Accorhotels Customer Care Service"
So I replied and got no answer
No matter how much I actually like Sofitel I'm afraid that CS has been so utter useless that I honestly don't see my self wanting to spend any time and money on Accor any more It was all good up until this tbh...
"Dear Mr. XXXXX,
We refer to the email dated 8/3/2015 regarding your upcoming stay at Sofitel Buenos Aires on 09/xx/2015.
We are facing some technical issue with our website but Accorhotels hopes the problem is solved later today. Please be advised that we are aware of the technical issue and working to have it fixed as soon as possible.
We understand that you would like to make a change in your booking. In order to proceed with your request, may we kindly ask for the details / information you would like to change?
We are looking forward in receiving this information.
Regards,
Jasxxxx Mxx Oxxxx
Your Accorhotels Customer Care Service"
So I replied and got no answer
No matter how much I actually like Sofitel I'm afraid that CS has been so utter useless that I honestly don't see my self wanting to spend any time and money on Accor any more
It was all good up until this tbh...
Aug 18, 2015 | 2:00 am
#248
Join Date: Apr 2014
Location: TMP
Programs: AY+ Gold, SK Gold, LH Senator, BT VIP, Radisson VIP, Accor Platinum
Posts: 806
been also getting the ''Your identification is not valid ; please check and re-enter your details.'' for a couple of weeks now, both logged in, and when entering the card number manually. Can't make reservations with a membership at all. Pretty much missed the private sale.
At least the contact form worked today, earlier got an error message on that as well.
At least the contact form worked today, earlier got an error message on that as well.
Aug 18, 2015 | 9:34 am
#249
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
been also getting the ''Your identification is not valid ; please check and re-enter your details.'' for a couple of weeks now, both logged in, and when entering the card number manually. Can't make reservations with a membership at all. Pretty much missed the private sale.
At least the contact form worked today, earlier got an error message on that as well.
At least the contact form worked today, earlier got an error message on that as well.
Aug 19, 2015 | 8:20 am
#250
Join Date: Oct 2014
Programs: SPG Plat, CC Gold, M&M Sen, Accor Plat
Posts: 18
Accor website issues
When checking rates there now seems to be an "online only" rate that people in the callcenter are unable to see. However when you click on this rate, it asks you if you want to become an accor member.
This while I am logged in and it is clearly showing rates that are tied to my status.
Is anyone else seeing this?
This while I am logged in and it is clearly showing rates that are tied to my status.
Is anyone else seeing this?
Aug 19, 2015 | 9:02 am
#251
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,239
When checking rates there now seems to be an "online only" rate that people in the callcenter are unable to see. However when you click on this rate, it asks you if you want to become an accor member.
This while I am logged in and it is clearly showing rates that are tied to my status.
Is anyone else seeing this?
This while I am logged in and it is clearly showing rates that are tied to my status.
Is anyone else seeing this?
My understanding is this rate allows Accor to undercut OTAs where there are rate parity clauses in play.
Have you tried deleting all cookies in your browser?
Aug 20, 2015 | 5:00 am
#252
Join Date: Dec 2010
Location: Paris
Posts: 148
Did anyone else experience this strange bug during booking where the first part "Le montant prpayer est de" changes dynamically, but the second part "Montant prpayer :" does not and remains at the full price - as in this screenshot:
Aug 20, 2015 | 5:44 pm
#253
Join Date: Oct 2014
Programs: SPG Plat, CC Gold, M&M Sen, Accor Plat
Posts: 18
Even after clearing all data related to the site when I click the rate while logged in it prompts me "This rate is only available for accor members... become a member" If I click yes it takes me forward, but it should know that I am logged in already and not throw the popover I am getting ...
It's a minor annoyance, hence originally the separate tread
It's a minor annoyance, hence originally the separate tread
Aug 21, 2015 | 3:59 am
#255
Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706