Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Sep 23, 2015 | 1:48 am
#316
Join Date: Feb 2008
Location: LAX, TPE
Programs: CI, JL
Posts: 3,449
Unable to login and it kept on saying password incorrect, but I know I entered the right password.
Using password recovery does not work cause no recovery e-mail sent. Do I have to wait 24 hours for password recovery as well...?
Using password recovery does not work cause no recovery e-mail sent. Do I have to wait 24 hours for password recovery as well...?
Sep 23, 2015 | 3:29 am
#317
Join Date: Aug 2003
Location: Santa Monica CA
Programs: UA LT 1K HYglob Marr LT Titanium
Posts: 881
Same here, didn't try the password recovery though.
Just wait till tomorrow and hope it fixes itself.
Sep 23, 2015 | 2:34 pm
#318
Join Date: Sep 2009
Location: BEG
Programs: A3 Gold, Accor ALL
Posts: 459
Sep 23, 2015 | 3:01 pm
#319
Original Poster
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,778
Trying to log in, but some white text and a white background appears, saying
"This service is currently unavailable.
We apologize for this temporary interruption. Please try again later."
(Once you highlight the white space you can read the text)
"This service is currently unavailable.
We apologize for this temporary interruption. Please try again later."
(Once you highlight the white space you can read the text)
Sep 23, 2015 | 3:18 pm
#320
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy Titanium (LTG), IHG Amb, OW Sapphire
Posts: 1,674
Same here
Yup. Logging in stopped working sometime this afternoon September 23...
Im done being surprised with them anyway haha. If I can't log in, I'll just book else where.
Im done being surprised with them anyway haha. If I can't log in, I'll just book else where.
Sep 24, 2015 | 9:44 am
#323
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
The stupid thing is the randomness. Reports here make it clear that people are having problems, but I haven't had any trouble logging in over the past few weeks.
Maybe that's because there's not been anything that I needed to do urgently.
I'm sure things will go downhill again the next time I'm trying to make some bookings and/or register for a promotion.
Maybe that's because there's not been anything that I needed to do urgently.
I'm sure things will go downhill again the next time I'm trying to make some bookings and/or register for a promotion.
Sep 25, 2015 | 7:13 am
#325
Join Date: Sep 2015
Location: on top of the world
Programs: Accor Platinum, bw diamond.Hilton diamond
Posts: 49
some of the issues the last couple of days.
Not able to log in.
points block disappearing.
downgraded and than upgraded again.
When trying to book with points getting the error the amount isn't big enough even if it is.
booking with points and cc ended up being the cc charged completely.
places check ins being refused and than approved again or approved ones being refused and then approved again.
Just some of the issues i have experienced over the last couple of days feel free to ad to the list !
Not able to log in.
points block disappearing.
downgraded and than upgraded again.
When trying to book with points getting the error the amount isn't big enough even if it is.
booking with points and cc ended up being the cc charged completely.
places check ins being refused and than approved again or approved ones being refused and then approved again.
Just some of the issues i have experienced over the last couple of days feel free to ad to the list !
Oct 5, 2015 | 7:55 am
#327
Join Date: Mar 2011
Programs: Marriott Lifetime Platinum, Cathay Gold, Krisflyer Silver, Virgin Gold, Volare Premium
Posts: 1,433
I can't log on to the Accor website. It was OK about an hour ago but now it says:
Incorrect user name and password. Please try again or click "Forgotten your password?"
Anyone else experiencing this problem? Typical that this is happening when the Crazy Sale just started.
Incorrect user name and password. Please try again or click "Forgotten your password?"
Anyone else experiencing this problem? Typical that this is happening when the Crazy Sale just started.
Oct 7, 2015 | 12:33 am
#330
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 959
Validate your Accor membership ?
Got the link in my email few weeks ago, and followed the steps to enter my last name and email ... no validation email received (even though the page said sent!)
Been trying a few times since the 40% sale is on ... still can't get into my account
Gold member with 50+k points
Any troubleshooting tips ?
Got the link in my email few weeks ago, and followed the steps to enter my last name and email ... no validation email received (even though the page said sent!)
Been trying a few times since the 40% sale is on ... still can't get into my account
Gold member with 50+k points Any troubleshooting tips ?