Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jun 13, 2016 | 10:57 am
#406
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,084
I have a new problem with Accor's website : I am trying to make several bookings, and the first two bookings were ok, but for third one (Mercure Firenze), I when I want to pay my booking I got this :
Impossible to write my credit card number...
Impossible to write my credit card number...
Last edited by nrouxel; Jun 13, 2016 at 11:07 am
Jun 13, 2016 | 2:20 pm
#407
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 663
Confused me also first time I came across this page.
Last edited by cwl; Jun 14, 2016 at 6:38 am
Jun 13, 2016 | 8:03 pm
#408
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus Platinum, World Of Hyatt, KrisFlyer Elite Silver
Posts: 476
Yeah, just did a booking last night and it confused me too. Also, they did not have an Amex selection. Had to use Visa!!!! There goes my Krisflyer points
Last edited by ContinentalVoyager7; Jun 13, 2016 at 8:04 pm Reason: English correction
Jun 14, 2016 | 12:38 am
#409
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,084
Once you've selected your choose card type press "Validate" or "Valider" and that takes you to a new page where you can enter your card details. Seems only to effect bookings using a particular type of payment processing system.
Confused me also first time I came across this page.
Confused me also first time I came across this page.
I tried different browsers and smartphones...
Jun 14, 2016 | 4:27 am
#410
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,807
Dose anybody else use Quidco with Accor?
Since the changes to the website were made earlier this week, whenever I click on a rate, the browser tab is closed. This happens on both Chrome and Safari.
Clicking on the rate is what brings up the new functionality, so I guess it's something to do with that.
It seems to be OK if I don't go through Quidco.
Since the changes to the website were made earlier this week, whenever I click on a rate, the browser tab is closed. This happens on both Chrome and Safari.
Clicking on the rate is what brings up the new functionality, so I guess it's something to do with that.
It seems to be OK if I don't go through Quidco.
Jun 14, 2016 | 6:37 am
#411
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 663
Using Safari for a dummy booking for Mercure Firenze after selecting the payment card type and selecting "Validate" it took me to the screenshot below which is what you should see if it is working correctly. It is similar to what I have previously seen and used successfully for some hotels which have migrated to the new website booking design. Mercure Firense offers a Amex pay option also, when I have seen this previously like cocoleolol Amex hasn't been a offered payment option.
Jun 15, 2016 | 3:07 pm
#415
Join Date: Jun 2012
Programs: BAEC Silver, L'Accor Gold, Hilton Silver, IHG Platinum
Posts: 328
The new website is a woeful piece of ... rubbish. I've been trying for the last hour to make a booking via TCB and every time I get to the payment bit it either says that the payment details are missing or that a booking is currently in process. I haven't had any confirmation emails and trying the Accor helpline just gets me put on hold for the privilege of paying 13p per minute. Plus I can't pay with Amex anymore.
Not impressed. If it doesn't improve soon, I'll be switching my business elsewhere.
1F
Not impressed. If it doesn't improve soon, I'll be switching my business elsewhere.
1F
Jun 16, 2016 | 10:00 am
#416
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 188
Wow, the new website is really poor. Almost as if we are the function testers. I am trying to organise three trips to Asia, where people say Accor service is excellent. I cannot on the new site. Yet more business to Hilton.
Jun 17, 2016 | 12:02 am
#418
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,084
The new website is a woeful piece of ... rubbish. I've been trying for the last hour to make a booking via TCB and every time I get to the payment bit it either says that the payment details are missing or that a booking is currently in process. I haven't had any confirmation emails and trying the Accor helpline just gets me put on hold for the privilege of paying 13p per minute.
Yesterday nothing worked, and today the rate I wanted to book increased by 25 %...
Last edited by nrouxel; Jun 17, 2016 at 12:46 am
Jun 17, 2016 | 2:29 am
#419
Join Date: Nov 2008
Location: Utrecht, the Netherlands
Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC
Posts: 3,171
When trying to book it doesn't register my status and am not able to use points. Even tough I am logged in and have over 3000 points.
Jun 19, 2016 | 3:19 pm
#420
Join Date: Jun 2012
Programs: BAEC Silver, L'Accor Gold, Hilton Silver, IHG Platinum
Posts: 328
Just got a very disappointing response to my complaint via the Accor website:
Fat lot of good this is. I'd hoped to get some sense of when the fix would be in place by but this suggests something very serious has gone wrong.
1F
Please accept our sincere apologies for the difficulties and inconvenience you encountered recently on our website www.accorhotels.com.
We assure you that our IT department are doing their best to resolve the issue as quickly as possible.
You may contact our Central Reservations via email [email protected] or contact directly the hotel for booking request.
Thank you for your trust and let us know if we can be of further assistance.
Looking forward to welcome you soon in one of our hotel, thank you for your loyalty in AccorHotels Group.
We assure you that our IT department are doing their best to resolve the issue as quickly as possible.
You may contact our Central Reservations via email [email protected] or contact directly the hotel for booking request.
Thank you for your trust and let us know if we can be of further assistance.
Looking forward to welcome you soon in one of our hotel, thank you for your loyalty in AccorHotels Group.
1F