Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jul 2, 2016 | 8:55 am
#436
Join Date: Jan 2001
Location: Singapore
Programs: UA MP Plat MM, *G;Global Entry; Hertz, Budget; Accor Gold, Marriott Gold
Posts: 211
I have a problem submitting a request for points after stay. I managed to do this a few days ago, but then only gave them the booking numbers, not knowing that they need the paid invoice. Ok. so i want to try again.
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
Jul 2, 2016 | 11:26 am
#437
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,536
I have a problem submitting a request for points after stay. I managed to do this a few days ago, but then only gave them the booking numbers, not knowing that they need the paid invoice. Ok. so i want to try again.
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
Jul 10, 2016 | 1:48 am
#438
Join Date: Oct 2010
Location: UK
Posts: 144
I have a problem submitting a request for points after stay. I managed to do this a few days ago, but then only gave them the booking numbers, not knowing that they need the paid invoice. Ok. so i want to try again.
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
I fill in the form, and after adding the file, the 'Submit' button results in the page simply scrolling up, not submitting the request.
I tried this with: a) Firefox Mac, b) Safari Mac, c) Google Chrome Mac all the same results.
One thing I notices is that after I submit the Telephone number field (which had my phone number filled in) changed to say 'Telephone' after.
I also tried the same with PNG and JPG files. Yes I made sure the file sizes are below the stated limits. It's always the same issue: Submit scrolls up, no submission and *no error message*
very fustrating
Does anyone have a solution for this?
Jul 10, 2016 | 2:01 am
#439
Join Date: Oct 2010
Location: UK
Posts: 144
Ahh, I found it upon further searching...sorry!
Jul 14, 2016 | 5:04 am
#440
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 188
It looks like not all regions have been updates to the new website. Either that, or just inconsistency. Yesterday I booked a hotel in France. New room selection concentina and the ability to add a credit card to my account.
Today I booked a hotel in India. Old format and a message saying that although I had a credit card on file, that function is not working yet.
It certainly looks like a bit of a mess, IT-wise.
CT
Today I booked a hotel in India. Old format and a message saying that although I had a credit card on file, that function is not working yet.
It certainly looks like a bit of a mess, IT-wise.
CT
Jul 18, 2016 | 7:56 am
#444
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meli silver.
Posts: 3,627
Jul 19, 2016 | 12:43 am
#446
Join Date: Sep 2010
Location: Sydney, Australia
Programs: IHG Platinum, Accor Platinum, Marriott
Posts: 187
The Report Missing Points form on the website is still not working. I did, however, contact an extremely helpful customer care representative by phone and had it all sorted out in under ten minutes.
Jul 20, 2016 | 11:13 pm
#450
Join Date: Apr 2014
Location: TMP
Programs: AY+ Gold, SK Gold, LH Senator, BT VIP, Radisson VIP, Accor Platinum
Posts: 806
Same for me yesterday.
They seemed to be trying to upgrade the site, a few times I ended up in a page refresh loop, and the page layout was different (e.g. the menu was on the left hand side instead of the top).
Back to normal today (old layout, login worked).
They seemed to be trying to upgrade the site, a few times I ended up in a page refresh loop, and the page layout was different (e.g. the menu was on the left hand side instead of the top).
Back to normal today (old layout, login worked).