Accor still doesn't seem to be taking this seriously, although Amy is clearly doing her best.

I have received two PMs from her today, the second requesting my name and membership number. I've told her that that doesn't seem appropriate, given that several posts here make it clear that this is not an individual issue requiring an individual 'fix', but a systems failure that is affecting a lot of people.

Like most of you, I cannot access my points history the last few days. Still not able to access right now even though Amy said that this problem has been resolved.

Over the past five days my account has been locked and when following the prompt to unlock it get the message of a technical error. Called customer care and told this is happening to many and a work order was opened. Now when I try to get some follow up I'm ignored. Have no clue when, or worse, if it will be resolved. Baffled that a multinational company with profits to lose hired IT amateurs.

Hello everyone,

I am indeed trying to do my best in informing the team of issues and they are in turn reporting everything to IT to try and fix things.

@happygolucky_nomad: the problem which was generalized has been fixed but visibly there are still some issues with individual accounts. That is why I asked @IMH for his information to be able to look into this further and try and identify the problem with IT that will then resolve the issue on the bigger scale.

I sometimes need your information to be able to look into cases and try and get the big root of the problem (technically the IT department are investigating.)

I can only apology and say that I understand your frustrations. Please be reassured that the problem has been identified and is being worked on.

Best,
Amy

Welcome to FlyerTalk, magdriver -- although it's obviously a shame that after some months as a member your first post is full of (understandable) frustration.

It is indeed baffling that Accor's customer-facing IT systems have so many weaknesses. We shouldn't assume that the people working on them are amateurs, though. It is just as likely that they are under-resourced, too few in number and lacking a clear brief and effective management.

Agree, they seem to have almost non existent Quality control at Accor IT.

The web site finally seems to work.

"We’ll be back soon.
We are temporarily performing some maintenance in order to provide you with the best experience.
Please excuse us for the inconvenience.
In the meantime, please contact the hotel directly should you wish to do or modify a booking."

Works for me at least - just checked in online.

With Accor IT it's not just about the continuous flow of faults the customers see - it's also about design and the little language related things you see all over the pages, at least on the English site.

Little things like this

works for me as well - at last...

An email this morning to reset my password seems to have worked. However, why did I have to wait this long? Why wasn`t this done after Accor received my first email about the problem seven days ago? Why didn`t this email come immediately after I spoke with an IT customer care rep five days ago? Why did it come only after I suggested they send me a reset password link in another email that I sent to them three days ago? Given Accor has `fixed` my account before, I can only wonder how long this will last before another IT issue emerges. While I appreciate Amy's polite professionalism to timely inform, Accor has had and still has serious IT issues since at least 2012, the beginning of this thread. For years now it appears that decisions have been made that disregard IT standards used by other multinational companies in the hospitality industry. Some might suggest this is all just some sort of systemic management issue. However I see no reason to not be blunt. I can only wonder at who the incompetent parties are who are amateurs masquerading as professionals.

Hi - may have been asked before - but cant seem to get the map option to work using chrome ( or IE ) on the special offer sales ( the weekly ones ) - any ideas ?

Can't log in - 2 separate accounts

same here. apparently cant login at the moment. if you open accor plus page and go to login page, it stated "We have been experiencing technical difficulties with the log in. If you are unable to log in, please try again shortly. This message was posted on 16 March 2017 at 2:40pm AEST"

she did ask me my membership number also,. after that silence. no follow up. i think the purpose to ask for membership number is to track who we are

She did that for me too, and now the points history is working. So no, it was not used for identifying us but to help fix the bug.