Accor still doesn't seem to be taking this seriously, although Amy is clearly doing her best.
I have received two PMs from her today, the second requesting my name and membership number. I've told her that that doesn't seem appropriate, given that several posts here make it clear that this is not an individual issue requiring an individual 'fix', but a systems failure that is affecting a lot of people.
she did ask me my membership number also,. after that silence. no follow up. i think the purpose to ask for membership number is to track who we are
