An email this morning to reset my password seems to have worked. However, why did I have to wait this long? Why wasn`t this done after Accor received my first email about the problem seven days ago? Why didn`t this email come immediately after I spoke with an IT customer care rep five days ago? Why did it come only after I suggested they send me a reset password link in another email that I sent to them three days ago? Given Accor has `fixed` my account before, I can only wonder how long this will last before another IT issue emerges. While I appreciate Amy's polite professionalism to timely inform, Accor has had and still has serious IT issues since at least 2012, the beginning of this thread. For years now it appears that decisions have been made that disregard IT standards used by other multinational companies in the hospitality industry. Some might suggest this is all just some sort of systemic management issue. However I see no reason to not be blunt. I can only wonder at who the incompetent parties are who are amateurs masquerading as professionals.