Hello everyone,

I am indeed trying to do my best in informing the team of issues and they are in turn reporting everything to IT to try and fix things.

@happygolucky_nomad: the problem which was generalized has been fixed but visibly there are still some issues with individual accounts. That is why I asked @IMH for his information to be able to look into this further and try and identify the problem with IT that will then resolve the issue on the bigger scale.

I sometimes need your information to be able to look into cases and try and get the big root of the problem (technically the IT department are investigating.)

I can only apology and say that I understand your frustrations. Please be reassured that the problem has been identified and is being worked on.

Best,
Amy