Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Mar 5, 2017 | 6:27 am
#481
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,237
Meanwhile all four missing point claims have been resolved. However the points history still doesn't show in my account, and neither does my account status. Is anyone able to see the points history? I am trying to figure out whether this is something generic or just related to individual accounts.
Mar 5, 2017 | 11:24 am
#482
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,151
Meanwhile all four missing point claims have been resolved. However the points history still doesn't show in my account, and neither does my account status. Is anyone able to see the points history? I am trying to figure out whether this is something generic or just related to individual accounts.
Mar 5, 2017 | 8:34 pm
#484
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 650
Still not showing points history
Mar 6, 2017 | 10:15 am
#488
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
I've also not been able to see my points history these past few days.
Back at the beginning of January I was briefly impressed with the way Accor had changed the member account pages to reflect the program changes. Now it becomes apparent that they still haven't managed to correct whatever fundamental problems cause various parts of their systems to simply cease functioning, often for days and sometimes weeks ("Places") on end.
Perhaps they'd be better off using Fairmont's (or even Swisstel's) IT as the basis to build a robust system upon.
Back at the beginning of January I was briefly impressed with the way Accor had changed the member account pages to reflect the program changes. Now it becomes apparent that they still haven't managed to correct whatever fundamental problems cause various parts of their systems to simply cease functioning, often for days and sometimes weeks ("Places") on end.
Perhaps they'd be better off using Fairmont's (or even Swisstel's) IT as the basis to build a robust system upon.
Mar 6, 2017 | 4:25 pm
#489
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,151
This morning, having to do an urgent last minute booking in London for the night to come :
- App : was not logged in launching the app and impossible to log in
- desktop website : managed to log in successfully and could book the rates reserved for members, but during the booking process, when you confirm the booking, I had a screen asking me to log in (again) and never managed to login. So I filled all the fields (name, address, CC infos, etc) and by miracle the booking went through, at the right rate and with my membership info in.
i was sincerely about to book elsewhere as I was "mad" about the time it took me + all associated hassles.
- App : was not logged in launching the app and impossible to log in
- desktop website : managed to log in successfully and could book the rates reserved for members, but during the booking process, when you confirm the booking, I had a screen asking me to log in (again) and never managed to login. So I filled all the fields (name, address, CC infos, etc) and by miracle the booking went through, at the right rate and with my membership info in.
i was sincerely about to book elsewhere as I was "mad" about the time it took me + all associated hassles.
Mar 6, 2017 | 9:23 pm
#490
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Mar 7, 2017 | 2:03 am
#492
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi all,
IT have been alerted of the problem. There have been technical issues over the past couple of days which mean that some people have not had access to their information on the site.
The problem should now be resolved so don't hesitate to send me a message if it's still not functioning and I will look into it further.
Many thanks,
Amy
IT have been alerted of the problem. There have been technical issues over the past couple of days which mean that some people have not had access to their information on the site.
The problem should now be resolved so don't hesitate to send me a message if it's still not functioning and I will look into it further.
Many thanks,
Amy
Mar 7, 2017 | 3:38 am
#493
Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706
Hi all,
IT have been alerted of the problem. There have been technical issues over the past couple of days which mean that some people have not had access to their information on the site.
The problem should now be resolved so don't hesitate to send me a message if it's still not functioning and I will look into it further.
Many thanks,
Amy
IT have been alerted of the problem. There have been technical issues over the past couple of days which mean that some people have not had access to their information on the site.
The problem should now be resolved so don't hesitate to send me a message if it's still not functioning and I will look into it further.
Many thanks,
Amy
Unfortunately it still doesn't work. I logged off and on again, cleared cache, used multiple browsers but no success....
Mar 7, 2017 | 5:21 am
#494
Join Date: Apr 2014
Location: TMP
Programs: AY+ Gold, SK Gold, LH Senator, BT VIP, Radisson VIP, Accor Platinum
Posts: 806
Website still not working, tried chrome on a PC and safari on an iPad.
Had the same problem as Goldorak yesterday:
This has also happened once before.
Had the same problem as Goldorak yesterday:
This has also happened once before.
Mar 7, 2017 | 6:16 am
#495
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Can anyone explain why LCAH member pages call (or attempt to call) data from so many different sources? Today one page 'hung' with the message "loading data from imp2ads.linkedin.com", for example.