Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Oct 13, 2015 | 3:40 pm
#331
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond - Lounge reward / IC Amb, Hilton Diamond, ALL Silver, Marriott Silver, WoH, Miles&More
Posts: 1,145
Not a website issue, probably a browser issue.
When I want to book the special offer new hotels 4x points (on my HP Spectre laptop), "State", "City", "Hotel" menu parts appear first but disappear immediately when the page is fully built up. Both in Microsoft Edge and IE. When I put the site to compatibility mode the menu remains visible but is inactive, I cannot use it. On my cheap Medion laptop it works. I know it has nothing to do with the hardware nor probably the website. Have not found out yet what security options maybe to put off to solve the problem.
Anyone knows?
When I want to book the special offer new hotels 4x points (on my HP Spectre laptop), "State", "City", "Hotel" menu parts appear first but disappear immediately when the page is fully built up. Both in Microsoft Edge and IE. When I put the site to compatibility mode the menu remains visible but is inactive, I cannot use it. On my cheap Medion laptop it works. I know it has nothing to do with the hardware nor probably the website. Have not found out yet what security options maybe to put off to solve the problem.
Anyone knows?
Nov 6, 2015 | 1:33 am
#335
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ S, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 4,022
Logins intermittent, also finding points not posting despite booking being made via Accor website! Hotel confirmed they posted points OK but Accor central still wanted copy of invoice (for stay prepaid via the main Accor website!) before crediting points - bonkers useless IT!
Dec 10, 2015 | 5:03 am
#337
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,084
Login seems to work again
There seems to be some new features on Accor.com :
You can now access your favorite hotels, your current offer and your rewards directly from your account
There seems to be some new features on Accor.com :
You can now access your favorite hotels, your current offer and your rewards directly from your account
Dec 22, 2015 | 1:01 am
#342
Join Date: Oct 2003
Posts: 86
it is saying the website is down for since yesterday. http://attente.accorhotels.com/index.html
Dec 22, 2015 | 4:05 pm
#343
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,123
Don't know what's now going on but I get this error message when I try to book something: "Your identification is not valid ; please check and re-enter your details." And I'm succesfully logged in and able to see my profile, status, points etc as normal. :/
Dec 28, 2015 | 3:57 am
#344
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello wkndtraveler,
If the issues persists the best thing to do is to contact customer services so they can look into your account, it shouldn't take long! I am not aware of an issues on the site, it may just have been a temporary bug.
Best regards,
Amy
If the issues persists the best thing to do is to contact customer services so they can look into your account, it shouldn't take long! I am not aware of an issues on the site, it may just have been a temporary bug.
Best regards,
Amy
Dec 28, 2015 | 9:20 am
#345
Join Date: Apr 2014
Location: TMP
Programs: AY+ Gold, SK Gold, LH Senator, BT VIP, Radisson VIP, Accor Platinum
Posts: 806
Got the same problem again now that I turned platinum. When I turned Gold, had the same problem and contacted customer services - nothing happened in weeks. The Accor facebook team finally got it sorted.
Now contacted the facebook team directly, they at least respond to the messages. Hope this gets sorted faster than last time.
Now contacted the facebook team directly, they at least respond to the messages. Hope this gets sorted faster than last time.