Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Feb 27, 2025 | 12:22 am
#631
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,703
I've not been able to access my bookings since this morning. I keep getting an error. Everything else in the app & website seem to be functioning as per normal.
Is anyone else facing this issue?
Is anyone else facing this issue?
Mar 5, 2025 | 12:42 pm
#633
Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 1,231
Tried making some bookings yesterday but kept getting the Oops message from them.
All OK this morning but the rates have now gone up.
The app is painfully slow
Everything digital with Accor is slow, totally unintuitive, and clunky.
There may be complaints but Hilton get their digital stuff right
All OK this morning but the rates have now gone up.
The app is painfully slow
Everything digital with Accor is slow, totally unintuitive, and clunky.
There may be complaints but Hilton get their digital stuff right
Mar 10, 2025 | 3:26 pm
#634
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 1,116
Looks like the rate calendar is gone from the online browser search engine. I still see it in the app, but suspect it'll be gone too. I got a pop-up "how do you like the site" while searching and gave it bad reviews, suggest others do as well.
Mar 13, 2025 | 10:36 pm
#635
Join Date: Nov 2022
Posts: 150
We use the browser to see calendar on laptop screen - but the genius from accor decided that we should only see calendar in the app thru tiny phone screen - what a terrible improvement from accor
Apr 18, 2025 | 10:56 am
#636
Join Date: Jan 2004
Location: AMS,BRE,ABE
Programs: AY-G, LH *S, DL, UA, BA, AA, all hotel programmes
Posts: 1,351
I never receive the pin code to redeem points... well cannot change my e-mail either as it requires a pin from the old e-mail as well. Any solution? Wasn't there an accor person here in the forum or is there a phone number to call (e-mail support does not understand the problem - probably untrained AI)
Apr 18, 2025 | 12:04 pm
#638
Join Date: Dec 2016
Location: WAW
Programs: LH SEN, TK Elite, Marriott Titanium, Accor Platinum, Radisson VIP, Hilton Gold, IHG Platinum
Posts: 3,053
The price calendar is back on the website... I just tested it by searching Accor properties in WAW and I have the the "See price calendar" link underneath each property.
What's even better is that the rate calendar now pops up as a scrollable list on the right hand side so it's really easy to skim through the dates to see which nights are cheap.
Also, as you scroll down the list of dates, the cheapest night will show a "Best price" box next to it. If you keep scrolling and a lower price appears then the best price will now show against that date instead.
What's even better is that the rate calendar now pops up as a scrollable list on the right hand side so it's really easy to skim through the dates to see which nights are cheap.
Also, as you scroll down the list of dates, the cheapest night will show a "Best price" box next to it. If you keep scrolling and a lower price appears then the best price will now show against that date instead.
Last edited by yurtripper; Apr 18, 2025 at 12:09 pm
Apr 20, 2025 | 4:01 am
#639
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold, QR Plat
Posts: 434
I wrote to customer support again yesterday, in the hope they will report to their IT department that cancelled bookings keep showing on the same page as active bookings. I wrote in great details, gave examples and attached screenshots.
All I got was an email from Data Privacy saying they cannot delete cancelled bookings from my profile. Completely beside the point, as I wanted to report a bug in the app, not have anything deleted. The ticket has been closed as resolved already.
I give up at this point.
All I got was an email from Data Privacy saying they cannot delete cancelled bookings from my profile. Completely beside the point, as I wanted to report a bug in the app, not have anything deleted. The ticket has been closed as resolved already.
I give up at this point.
Jun 16, 2025 | 1:58 pm
#641
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 22,015
What a totally useless website. Migrated over to Accor's new loyalty program from the old A-Club one after years of dormancy (but they did give me a new account number) and I cannot get it to send a password reset on either Chrome or Firefox. Been erroring out for several days now on multiple browsers. Do these people want business or not?
Jun 19, 2025 | 1:31 pm
#642
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 22,015
What a totally useless website. Migrated over to Accor's new loyalty program from the old A-Club one after years of dormancy (but they did give me a new account number) and I cannot get it to send a password reset on either Chrome or Firefox. Been erroring out for several days now on multiple browsers. Do these people want business or not?
This piece of crap company's IT is making Hertz look usable.
Apr 12, 2026 | 6:14 am
#643
Join Date: Jun 2023
Posts: 257
Been trying to book a hotel all day and keep getting this when getting to the final stage of booking:
Would you like to try a new search?
If they want people to book direct they should have a functioning website.
Will try one more time then I'm giving up and using Expedia/Booking.com.
Oops!
Sorry, we cannot answer to your request due to a technical issue.Would you like to try a new search?
Will try one more time then I'm giving up and using Expedia/Booking.com.
Apr 15, 2026 | 6:34 am
#644
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, Marriott Gold, AC Aeroplan 35K, Nexus/GE
Posts: 3,219
Completed a stay about a month ago, and points posted quickly. The stay added about another 10,000 points, but after a few weeks, still no additional SNUs posted. Normally, they seem to get added to my account very quickly. So, I guess it's not as automated as I thought. Anyway, contacted CS by chat, and explain the problem. A day later the SNUs are added, but, they add them with an expiry date of Dec 2026 instead of Dec 2027. Contact them by chat again, they forward to the appropriate team again, and they get adjusted. I guess just another IT glitch to watch out for, and the usual need to contact support multiple times to get something resolved.
