Completed a stay about a month ago, and points posted quickly. The stay added about another 10,000 points, but after a few weeks, still no additional SNUs posted. Normally, they seem to get added to my account very quickly. So, I guess it's not as automated as I thought. Anyway, contacted CS by chat, and explain the problem. A day later the SNUs are added, but, they add them with an expiry date of Dec 2026 instead of Dec 2027. Contact them by chat again, they forward to the appropriate team again, and they get adjusted. I guess just another IT glitch to watch out for, and the usual need to contact support multiple times to get something resolved.