Just got a very disappointing response to my complaint via the Accor website:
Please accept our sincere apologies for the difficulties and inconvenience you encountered recently on our website
www.accorhotels.com.
We assure you that our IT department are doing their best to resolve the issue as quickly as possible.
You may contact our Central Reservations via email
[email protected] or contact directly the hotel for booking request.
Thank you for your trust and let us know if we can be of further assistance.
Looking forward to welcome you soon in one of our hotel, thank you for your loyalty in AccorHotels Group.
Fat lot of good this is. I'd hoped to get some sense of when the fix would be in place by but this suggests something very serious has gone wrong.
1F