The new website is a woeful piece of ... rubbish. I've been trying for the last hour to make a booking via TCB and every time I get to the payment bit it either says that the payment details are missing or that a booking is currently in process. I haven't had any confirmation emails and trying the Accor helpline just gets me put on hold for the privilege of paying 13p per minute. Plus I can't pay with Amex anymore.

Not impressed. If it doesn't improve soon, I'll be switching my business elsewhere.

1F