Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jul 10, 2015 | 3:58 am
#196
Join Date: Aug 2011
Location: UK
Posts: 452
Accorhotels.com website problems [Master Thread]
Still cannot log in, like everybody else it kept telling wrong password or username combination. I called CS, and they told me that my last successfully log in was today?????
Luckily they confirmed all points are there!
Luckily they confirmed all points are there!
Last edited by loyaltypointschaser; Jul 10, 2015 at 4:24 am
Jul 10, 2015 | 9:20 am
#197
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,084
I tried to book twice today (with points) : twice booking were canceled one hour after booking : I saw that points were posted back to my account, and I had to mail the hotel to be told my booking were canceled.
Jul 10, 2015 | 8:46 pm
#198
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Yes the points were deducted and the lesser amount charged when the transaction took place so all was well in my case
Jul 11, 2015 | 6:01 am
#200
Join Date: Mar 2011
Programs: Marriott Lifetime Platinum, Cathay Gold, Krisflyer Silver, Virgin Gold, Volare Premium
Posts: 1,433
I can't log in either. It keeps saying my password is wrong. When I try to reset my password, it doesn't let me do it. What is going on? I hope my account hasn't been hacked.
Jul 11, 2015 | 6:05 am
#201
Join Date: Mar 2011
Programs: Marriott Lifetime Platinum, Cathay Gold, Krisflyer Silver, Virgin Gold, Volare Premium
Posts: 1,433
UPDATE: Password reset worked 2nd time. Now reset password and can log in. But I am confused as to why I couldn't log in when I never changed my password in the first place! Weird!
Jul 11, 2015 | 6:26 am
#202
Join Date: Aug 2011
Location: UK
Posts: 452
+1 I just reset my password again( first reset my 2days ago) and finally I can log in to my account.
Jul 11, 2015 | 12:10 pm
#203
Join Date: Oct 2005
Posts: 181
I am not sure if any experience this problem but via the accor app I cant open my bookings. I also see a booking that was cancelled showing up on my bookings but I can't get into it. Did something happen this week(system upgrade)? Never had this experience before.
Jul 11, 2015 | 4:06 pm
#204
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,149
At the moment, everything is working well for me. Log-in OK, future and previous bookings OK and points balance/history OK.
Jul 12, 2015 | 1:04 pm
#205
Join Date: Feb 2012
Programs: OZ Diamond, QR Gold, Hertz PC
Posts: 57
Where to find point earning details
Before Accor decided to completely f... up their website, there was a section where I could see my point earning activity in detail. That is, I could see in detail what points I had earned, when and for what, including promotion bonuses etc.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
Jul 12, 2015 | 1:17 pm
#206
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,149
Before Accor decided to completely f... up their website, there was a section where I could see my point earning activity in detail. That is, I could see in detail what points I had earned, when and for what, including promotion bonuses etc.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
But all those recurrent problems on Accor website are really annoying because they are very frequent.
Jul 12, 2015 | 4:05 pm
#208
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 663
Before Accor decided to completely f... up their website, there was a section where I could see my point earning activity in detail. That is, I could see in detail what points I had earned, when and for what, including promotion bonuses etc.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
Now this is nowhere to be found anymore. Is this one of the numerous errors they introduced recently, or did they hide it so well that I can't find it anymore, or did they just do away with it? I learned to expect anything form Accor.
If the above isn't showing then PM the Accor Concierge on this forum. I have experienced this information disappearing on my account for short periods of time but usually reappears with 24 hours or so.
Jul 13, 2015 | 5:12 am
#209
Join Date: Jul 2015
Programs: LeClub Accor
Posts: 1
Help le club accor email address h/office
Does anyone have the head office address and email address of:
C.E.O.Sebastien Bazin AND/OR Mrs Birem, director of Le Club Accor hotels program ,
AS i WANT TO WRITE PERSONALLY AND COMPLAIN TO THEM.
pleaseemail me if you have it: CHmanagement.
C.E.O.Sebastien Bazin AND/OR Mrs Birem, director of Le Club Accor hotels program ,
AS i WANT TO WRITE PERSONALLY AND COMPLAIN TO THEM.
pleaseemail me if you have it: CHmanagement.
