Originally Posted by
Cupart
I bit the bullet and contacted @Accor CS yesterday and go the following reply.
"
Dear Mr. XXXXX,
We refer to the email dated 8/3/2015 regarding your upcoming stay at Sofitel Buenos Aires on 09/xx/2015.
We are facing some technical issue with our website but Accorhotels hopes the problem is solved later today. Please be advised that we are aware of the technical issue and working to have it fixed as soon as possible.
We understand that you would like to make a change in your booking. In order to proceed with your request, may we kindly ask for the details / information you would like to change?
We are looking forward in receiving this information.
Regards,
Jasxxxx Mxx Oxxxx
Your Accorhotels Customer Care Service"
So I replied and got no answer
No matter how much I actually like Sofitel I'm afraid that CS has been so utter useless that I honestly don't see my self wanting to spend any time and money on Accor any more
It was all good up until this tbh...
A quick update: I got direct contact with the hotel and after a few mails all got sorted directly with the onsite guest relations manager so all happy now... I no longer hold any status with A-Club but was treated as I had been a Plat card holder 👍 I'm back but no thanks to the useless lying CS team and horrible working website that still is not working!