It's live at the moment (and looking really good in fact!). Of course, a few bugs here and there, but a vast improvement over the previous version nevertheless.

Yup, it's back, a bit buggy. It tells me I earned points in 2009 at the Novotel Wenceleas Square, Prague. I have never stayed there

Hmm, my points are valid until %d/%m/%y....

Maybe now points never expire at Accor

Everything looks fine on my side. A lot of suggestions from this thread have been taken into account

"You are just 0 night or 0 point from null status".....

I like the new site -- it's clear and has the information that I need. It looks like most of the bugs have been worked out as well.

Is anyone having issues with the login features? I can't get either the Facebook login to work or get it to remember my login (have tried on 2 laptops, iPad and iPhone and none work)

I am pretty new to Accor, but my move to NZ means I bump into them regularly now. I was Gold with Hilton whilst in the UK, but have made Gold with Accor quite quickly with domestic and international travel.

The website is a little tricky to use and manage, I find. For example, I am trying to book a week in a Novotel and it is useless from my account. Whichever way I proceed, I get the spinning wheel of inactivity. Same yesterday.

However, I have found that the website designers really haven't taken a look at the other chains' designs.

- can you print off a VAT receipt for pre-paid hotel bookings apart from the e-mailed receipt? (I need this for my tax returns and a credit card print out is not enough).
- wouldn't my earning history be better placed under the History tab rather than the Loyalty card tab?
- can't spending the points be closer than three pages away from home?
- can't the log-in page fit on the one page without having to scroll down to click enter?
- do I really need a 16 digit membership number?
- when my travel department make a res and haven't entered the res number, how can you reconcile the res with your account? We ended up calling the res agents
- Hilton used to give you an idea of what you would earn from future reservations - useful if you are nearing threshold, or if you are not sure if the rate earns points.
- what is the point of the 'Access' button near the top right? Is it a home page button?
- sorry, had to add this one afterwards - there is a button that says view the latest NZ and Fiji offers - click it and it goes nowhere. Click the 'our offers' button and it also goes nowhere.

I am sorry of I have replicated previous threads, but many other loyalty card pages have a 'how to improve the web page' thread and some people in the airlines and hotels actually listen.

Thanks for your patience.
Highpeak1 (formerly of Derbyshire - hence the name).

Disclaimer : I work for Accor and the below statement reflects my personal opinion and not the one from my employer.

Bonjour Highpeak1,

You card number should display 8 digits using a larger font. You can use just those 8 digits when searching for availability or login into your personal account.

Best regards,

martin_paris

Merci Martin_Paris et bonne annee de Nouveau Zelande.

Hello,
I'm trying to book a stay at the "Sofitel Dubai The Palm Resort", and when all hotels are listed, it says that I can use my Le Club points to pay for it. However, when I click on the hotel and pick a room, it says that Le Club points CANNOT be used!
Anyone ever faced something similar?

You need at least 2000 Le Club points to be able to use them to partially pay for your bookings with them.
When you arrive on the hotel information from the search page, then your Points balance is taken into account and if it is less than 2000, then the message saying that you can not use points is displayed.

Thanks but that is not the root cause (I do have enought points and the problem was only happning for this specific hotel). But I figured it out! I'm from Brazil, so I was using Accor's local (Brazilian portuguese) website. I switched my acct preferences to English, and the US site is working perfectly.

Thanks!

I'm still experiencing some problems with the Accor website.

1. After logging in, if I click on Access, then click on BOOK in top left corner under Accor logo, a box appears to fill in with booking details (at https://secure.accorhotels.com/gb/le...ng-macao.shtml) . When I click on SEARCH, nothing happens. I can only book from the main page: (https://secure.accorhotels.com/gb/pr...ashboard.shtml)

2. It's great to have a feature that helps you to estimate the number of points for an upcoming booking, however, when you go to https://secure.accorhotels.com/gb/le...ts/cards.shtml and fortunately find the facility right the bottom of the page, there is no option for Hong Kong Dollar despite the fact that this currency is available when making a reservation.

3. From the drop down menu 'My Account, there is 'Access my Account' which leads to a similar page to 'Access'. What is the purpose of having 2 options in different places with some menu headings available on both and simply redirecting from one to another and some that don't? Someone has already pointed out in the past that 'Access' is a strange word to use. Why not just have a button 'Access My Account' and then this can lead to the Members' account page with menu of ALL the options relating to members' accounts there (Your Next Stay, Your Latest Activity, Programme Benefits, Rewards etc.) all integrated and accessible from one page. It all seems a bit of a mess to me and needs rethinking.

4. There is no reference to the All Seasons brand. They still exist so why not include it alongside Ibis Styles if it is the same?

5. The customer service phone number only relates to Accor members without Accor Advantage Plus - when I call the number displayed under Customer Service, I am given a different number to call. Why can't the website detect when the member logs in as an Advantage Plus member so that they are given the right number to call? Or at least display both numbers in Asia Pacific countries where this applies?

6. Accor Vouchers - when I first order several Accor vouchers, there is an option to print them in one file at the same time. However, if I don't do this initially and I go back later to print them all out, why is it that I need need to click on EVERY voucher individually and print them one by one? Why isn't there an option to click a tick box to determine which ones you want to print? This would be more convenient and save time.

7. The member account profile shows the validity of points and validity of status. However, there is no information that shows how many points or nights need to be earned by a certain date to RE-QUALIFY for the same status level? Using a barometer style icon to indicate this would enable members to know exactly what they need to do to remain at a certain level of membership. Right now, it's impossible to do so, especially when it only shows current points and not points earned in the last 12 months (or whatever the validity period is). It is all very confusing and needs to be more transparent in order to motivate members to attain the goals pertaining to the different status levels.

These are just a few things I have observed. The Accor website has come a long way in recent years but there is still much more to do!