Don't worry Chris, a worldwide 50%-Sale and free breakfast will heal most of our wounds

I do agree. My wounds would heal instantly

Hi David-A,

Glad I could be of some service. I appreciate you taking the time to point out some of the shortcomings with the website. The Le Club Accorhotels website should be user-friendly, and if that isn't the case, then perhaps there is room for improvement.

In regards to making changes to the website, I personally am not in direct contact with the IT department. I can forward your message on to customer care, which will then decide how to handle your request. If you are so inclined, I would certainly welcome a more detailed explanation of what works well and what doesn't via private message. The more information I have to share, the more it will help the IT team understand what could or needs to be done to improve the website.

Once again about the current IT problems associated with the website, as I promised, once I have word that the site is fully functional, I will post a message to inform all members.

Please don't hesitate to write back if needed.

Best,

Chris

I am absolutely not intending to attack the messenger, in this case Chris, but the message makes clear what I'd already assumed was the case:

Come on Accor, establish a direct customer care presence here! We may not be many, but we could be extremely useful.

(I know that Dieu Anh and Chris have often provided valuable assistance and insights. I'm just certain that Accor could do a lot more.)

Full functionality now appears to have been restored.

Indeed so, works for me.

Well, not for me. Points past activity is showing again, but future bookings have disappeared (it says that I have no bookings, while I had 4 before the site crash). Past bookings have also disappeared, but I don't care too much about this.

Chris, is this normal because all functionalities have not been restored yet or should I worry about something (e.g. membership number and status deleted from the booking info) ?

Not showing at all for me although my points balance has increased i don't know which of two stays last week its come from

I'm now having the same problem - maybe I spoke too soon! Everything was working perfectly earlier this evening.

Friday 8.00 am CET and it works for me: future & past reservations, and account details are ok.

time warp alert !!!!!!!!!!

More wishful thinking on my part, damn, one extra day of work

Hi, that wasn't exactly what I was trying to do.

While the website had issues, 3 different features had been removed. They were all accessed from a single menu.

I was asking if the problem actually affected all 3 features and if it did not affect all 3 of them, could the others be turned back on. My thought was that the menu had been pulled when it might only have been 1 or 2 of the items on the menu that needed to be disabled.

Good news, the website seems to be largely back to normal.
I can check my points statement.

However a stay is missing, and I now notice that the 'report missing points' link is broken.

No idea how long this has been broken, it could have been since the A-Club > LeClub change over.

Hi everyone,

The user profile and the reservation tabs of the website are now fully functional. There are still some problems with accessing reservation history, but that should be resolved very shortly.

Accor deeply apologizes once again for any trouble this may have caused its customers.

Thank you very much for your patience and understanding.

Best,

Chris

I had a number of upcoming reservations across IBIS, Adagio and Mercure.

Only the Mercure ones remain!