I am absolutely not intending to attack the messenger, in this case Chris, but the message makes clear what I'd already assumed was the case:
Originally Posted by
Accor Concierge
I can forward your message on to customer care
Come on Accor, establish a
direct customer care presence here! We may not be many, but we could be extremely useful.
(I know that Dieu Anh and Chris have often provided valuable assistance and insights. I'm just certain that Accor could do a lot more.)