Hi David-A,
Glad I could be of some service. I appreciate you taking the time to point out some of the shortcomings with the website. The Le Club Accorhotels website should be user-friendly, and if that isn't the case, then perhaps there is room for improvement.
In regards to making changes to the website, I personally am not in direct contact with the IT department. I can forward your message on to customer care, which will then decide how to handle your request. If you are so inclined, I would certainly welcome a more detailed explanation of what works well and what doesn't via private message. The more information I have to share, the more it will help the IT team understand what could or needs to be done to improve the website.
Once again about the current IT problems associated with the website, as I promised, once I have word that the site is fully functional, I will post a message to inform all members.
Please don't hesitate to write back if needed.
Best,
Chris
Originally Posted by
David-A
Thanks for the reply Chris, updates like this (even when you have no new information) are very welcome and reassuring (much better than silence).
Can I ask a question, from an end users perspective three tabs are missing:
Upcoming stays/bookings,
Previous stays,
Points statement.
Obviously the tabs themselves are NOT the problem, it is the system behind it. Are all three bits causing problems?
Basically what I am saying is, could you possibly bring back a couple of them that do work, and just disable the ones causing problems. [I'd assume the points statement uses a totally different bit of the system from the bookings system.]