Mar 3, 2017, 10:56 pm
Last edit by: WineCountryUA
Working summary (Updated May 2018)
ORD - OPEN near C16, opened Dec 1 2016
SFO - OPEN in previous UC space in International Terminal G, April 30, 2018 (occupies previous UC+ SQ + BR lounge space)
EWR - OPEN old UC near Gate C120, June 4, 2018
IAH - OPEN - E11/E12, top floor of existing UC June 29, 2018
LAX - OPEN 12 January 2019 - Above rotunda near gate 73
IAD - "Under Construction" (2020?) - near C4, existing GFL (GFL converting to UC end of June 2018)
LHR - "Future location" - T2 opposite B46 at existing GFL (still open)
NRT - "Future location" - above existing UC
HKG - "Future location" - above gate 61, existing GFL (still open)
Polaris Progress Tracker 2017.06.26
Original summary
http://view.ceros.com/united/polaris-tracker-mobile/p/2
From [email protected] on 02/27/2017:
This does not preclude any rumors from being true.
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ORD - OPEN near C16, opened Dec 1 2016
SFO - OPEN in previous UC space in International Terminal G, April 30, 2018 (occupies previous UC+ SQ + BR lounge space)
EWR - OPEN old UC near Gate C120, June 4, 2018
IAH - OPEN - E11/E12, top floor of existing UC June 29, 2018
LAX - OPEN 12 January 2019 - Above rotunda near gate 73
IAD - "Under Construction" (2020?) - near C4, existing GFL (GFL converting to UC end of June 2018)
LHR - "Future location" - T2 opposite B46 at existing GFL (still open)
NRT - "Future location" - above existing UC
HKG - "Future location" - above gate 61, existing GFL (still open)
Polaris Progress Tracker 2017.06.26
United has installed a Polaris Progress Tracker on its webpage, which tracks the progress of aircraft types/routes with Polaris seats and Polaris lounge openings. Here is the link:
http://view.ceros.com/united/polaris...-desktop-4/p/1
Under the "Aircraft" tab, all currently existing routes serviced by the new 773 (SFO-HKG, EWR-TLV and SFO-NRT are listed) are listed as well as (yet to be converted) 763 and 772 types. For the 763 the listed starting date is "Fall 2017." For the 772 the webpage states "Winter 2017," which sounds optimistic to me as it sounds more like 4th quarter of 2017 than the previously announced first quarter of 2018. Zodiac's output of Polaris seats for all three aircraft types must be ultra smooth by now, if United wants to stick with its predictions. Can't wait to see the first converted 763 in mid July...
http://view.ceros.com/united/polaris...-desktop-4/p/1
Under the "Aircraft" tab, all currently existing routes serviced by the new 773 (SFO-HKG, EWR-TLV and SFO-NRT are listed) are listed as well as (yet to be converted) 763 and 772 types. For the 763 the listed starting date is "Fall 2017." For the 772 the webpage states "Winter 2017," which sounds optimistic to me as it sounds more like 4th quarter of 2017 than the previously announced first quarter of 2018. Zodiac's output of Polaris seats for all three aircraft types must be ultra smooth by now, if United wants to stick with its predictions. Can't wait to see the first converted 763 in mid July...
http://view.ceros.com/united/polaris-tracker-mobile/p/2
From [email protected] on 02/27/2017:
Dear XXXXX:
No announcement has been made to let us know when additional United
Polaris lounges will be opening. We are still renovating some of the
locations. Our United Premium Cabin Lounges page on our website will be
updated once the dates are announced. I've included the link for you
below.
https://www.united.com/web/en-US/con...n-lounges.aspx
No announcement has been made to let us know when additional United
Polaris lounges will be opening. We are still renovating some of the
locations. Our United Premium Cabin Lounges page on our website will be
updated once the dates are announced. I've included the link for you
below.
https://www.united.com/web/en-US/con...n-lounges.aspx
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Consolidated "Polaris Lounge Access Questions" Thread
Polaris Lounge Roadmap 2017-202x
Jul 10, 2017, 1:21 pm
#136
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Disappointed to hear SFO may be 2018 now.
Unless I have a ton of time before my international departures (in which case, I head to Centurion), I find it's not even worth entering the UC. Long walk to the bar, very crowded, and no seats available.
And a side effect is that BR and SQ seem to have capacity constraints to their own members (or people flying their airlines).
Hopefully the situation improves soon.
Unless I have a ton of time before my international departures (in which case, I head to Centurion), I find it's not even worth entering the UC. Long walk to the bar, very crowded, and no seats available.
And a side effect is that BR and SQ seem to have capacity constraints to their own members (or people flying their airlines).
Hopefully the situation improves soon.
Jul 10, 2017, 1:52 pm
#138
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I have a few thoughts on all the delays:
- It's understandable; They made a compelling product that makes people actually want to go them, probably stay longer than usual, and therefore are having to rework the original plans which were already going to be subject to the various forces (permits, etc) that may delay things. We should be happy they didn't start moving forward with construction on a bunch of clubs that will be permanently overcrowded before doing the ORD test.
- Over time, I expect demand will fall as the novelty for very frequent travelers will die off. Though in each new location this will probably take about a year. If they want to have them be the quiet oases shown in the marketing they'll need to expand anyway, especially at ORD.
- In the interim they should really do something for Polaris passengers to bridge the gap, for example vouchers for free premium drinks in the UC or at airport restaurants. I can't imagine this would be more expensive than if they already had the Polaris clubs open.
- It's understandable; They made a compelling product that makes people actually want to go them, probably stay longer than usual, and therefore are having to rework the original plans which were already going to be subject to the various forces (permits, etc) that may delay things. We should be happy they didn't start moving forward with construction on a bunch of clubs that will be permanently overcrowded before doing the ORD test.
- Over time, I expect demand will fall as the novelty for very frequent travelers will die off. Though in each new location this will probably take about a year. If they want to have them be the quiet oases shown in the marketing they'll need to expand anyway, especially at ORD.
- In the interim they should really do something for Polaris passengers to bridge the gap, for example vouchers for free premium drinks in the UC or at airport restaurants. I can't imagine this would be more expensive than if they already had the Polaris clubs open.
Aug 21, 2017, 4:13 pm
#139
Join Date: Nov 2002
Location: UK
Posts: 816
The United club at E11, IAH is closed as of today for about 3 months.
Aug 21, 2017, 4:25 pm
#140
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
LHR
Was at the Global First lounge yesterday at heathrow. In about 6 weeks, they are going to begin Polaris renovations. The present GF lounge will become the United Club; the existing United Club will become the Polaris lounge.
I asked a GS agent at the gate if this was true, and he corroborated the lounge agent. He said some had floated the idea of re-doing the GF lounge in a section of the new Polaris lounge, but that it is a no go.
Shame to be losing the GF lounge as it's really great. He said the feedback from GS was overwhelming negative about the fact the GF lounge is closing. I know I will miss it. But I won't be GS forever, and with the 3-cabin aircraft being reconfigured, I do concede the direction UA is heading makes sense.
I asked a GS agent at the gate if this was true, and he corroborated the lounge agent. He said some had floated the idea of re-doing the GF lounge in a section of the new Polaris lounge, but that it is a no go.
Shame to be losing the GF lounge as it's really great. He said the feedback from GS was overwhelming negative about the fact the GF lounge is closing. I know I will miss it. But I won't be GS forever, and with the 3-cabin aircraft being reconfigured, I do concede the direction UA is heading makes sense.
Aug 21, 2017, 5:38 pm
#141
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,215
I have a few thoughts on all the delays:
- It's understandable; They made a compelling product that makes people actually want to go them, probably stay longer than usual, and therefore are having to rework the original plans which were already going to be subject to the various forces (permits, etc) that may delay things. We should be happy they didn't start moving forward with construction on a bunch of clubs that will be permanently overcrowded before doing the ORD test.
- Over time, I expect demand will fall as the novelty for very frequent travelers will die off. Though in each new location this will probably take about a year. If they want to have them be the quiet oases shown in the marketing they'll need to expand anyway, especially at ORD.
- In the interim they should really do something for Polaris passengers to bridge the gap, for example vouchers for free premium drinks in the UC or at airport restaurants. I can't imagine this would be more expensive than if they already had the Polaris clubs open.
- It's understandable; They made a compelling product that makes people actually want to go them, probably stay longer than usual, and therefore are having to rework the original plans which were already going to be subject to the various forces (permits, etc) that may delay things. We should be happy they didn't start moving forward with construction on a bunch of clubs that will be permanently overcrowded before doing the ORD test.
- Over time, I expect demand will fall as the novelty for very frequent travelers will die off. Though in each new location this will probably take about a year. If they want to have them be the quiet oases shown in the marketing they'll need to expand anyway, especially at ORD.
- In the interim they should really do something for Polaris passengers to bridge the gap, for example vouchers for free premium drinks in the UC or at airport restaurants. I can't imagine this would be more expensive than if they already had the Polaris clubs open.
Aug 21, 2017, 5:58 pm
#142
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
Though I wonder if the Polaris lounge will really be that much of an upgrade over the current LHR UC?
Aug 22, 2017, 9:55 am
#143
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Aug 22, 2017, 12:47 pm
#144
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,011
It's going to make for a much more crowded experience for those flying in the back, unfortunately...the GF lounge isn't all that large and is materially smaller than the regular UC.
Aug 22, 2017, 12:50 pm
#145
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Yes, but there are many other *A lounges to choose among at LHR for those *G who are not flying Polaris.
Aug 22, 2017, 12:52 pm
#146
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
The original plan I heard is that the 2nd floor would remain a UC and third floor would become Polaris Lounge. I wonder if that is still the plan, if so they may reopen floor 2 in 3 months but open Polaris in Q1
Aug 23, 2017, 10:06 am
#148
Join Date: Mar 2006
Location: SF
Programs: UA GS, 3MM, Titanium Elite for life
Posts: 149
Thank you for the sad update. The GF lounge in LHR was a nice experience. Big mistake and removal of a major GS perk.
Was at the Global First lounge yesterday at heathrow. In about 6 weeks, they are going to begin Polaris renovations. The present GF lounge will become the United Club; the existing United Club will become the Polaris lounge.
I asked a GS agent at the gate if this was true, and he corroborated the lounge agent. He said some had floated the idea of re-doing the GF lounge in a section of the new Polaris lounge, but that it is a no go.
Shame to be losing the GF lounge as it's really great. He said the feedback from GS was overwhelming negative about the fact the GF lounge is closing. I know I will miss it. But I won't be GS forever, and with the 3-cabin aircraft being reconfigured, I do concede the direction UA is heading makes sense.
I asked a GS agent at the gate if this was true, and he corroborated the lounge agent. He said some had floated the idea of re-doing the GF lounge in a section of the new Polaris lounge, but that it is a no go.
Shame to be losing the GF lounge as it's really great. He said the feedback from GS was overwhelming negative about the fact the GF lounge is closing. I know I will miss it. But I won't be GS forever, and with the 3-cabin aircraft being reconfigured, I do concede the direction UA is heading makes sense.
Aug 23, 2017, 10:13 am
#149
Join Date: Dec 2014
Location: LAX, EWR, LHR
Programs: UA 1K
Posts: 227
I hope the LHR 1st lounge is still open at the end of September. It would be nice to get one last visit.
Aug 23, 2017, 11:48 am
#150
Join Date: Jul 2008
Location: DEN
Programs: UA-GS; WN A-list;Hyatt - CC; Hertz - PC
Posts: 644
Interesting conversation today at the DEN United Club with an Agent. The rumor is that one of the lounges is going to be broken up to be a Polaris lounge (West most likely), sometime next year after the new London flight gets up and running. It would be a much smaller lounge than most as there are only two polaris flights per day, but may include them opening up the west side of the current lounge to get some west facing mountain views, etc.
On face value I would not think they would do that unless they are planning a couple more 787 routes out of DEN. However, I like imagining it. While I'm imagining it, I am going to also assume that they are going to add an outdoor feature like the new LAX UC, with a west facing view.
On face value I would not think they would do that unless they are planning a couple more 787 routes out of DEN. However, I like imagining it. While I'm imagining it, I am going to also assume that they are going to add an outdoor feature like the new LAX UC, with a west facing view.