Mar 3, 2017, 10:56 pm
Last edit by: WineCountryUA
Working summary (Updated May 2018)
ORD - OPEN near C16, opened Dec 1 2016
SFO - OPEN in previous UC space in International Terminal G, April 30, 2018 (occupies previous UC+ SQ + BR lounge space)
EWR - OPEN old UC near Gate C120, June 4, 2018
IAH - OPEN - E11/E12, top floor of existing UC June 29, 2018
LAX - OPEN 12 January 2019 - Above rotunda near gate 73
IAD - "Under Construction" (2020?) - near C4, existing GFL (GFL converting to UC end of June 2018)
LHR - "Future location" - T2 opposite B46 at existing GFL (still open)
NRT - "Future location" - above existing UC
HKG - "Future location" - above gate 61, existing GFL (still open)
Polaris Progress Tracker 2017.06.26
Original summary
http://view.ceros.com/united/polaris-tracker-mobile/p/2
From [email protected] on 02/27/2017:
This does not preclude any rumors from being true.
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ORD - OPEN near C16, opened Dec 1 2016
SFO - OPEN in previous UC space in International Terminal G, April 30, 2018 (occupies previous UC+ SQ + BR lounge space)
EWR - OPEN old UC near Gate C120, June 4, 2018
IAH - OPEN - E11/E12, top floor of existing UC June 29, 2018
LAX - OPEN 12 January 2019 - Above rotunda near gate 73
IAD - "Under Construction" (2020?) - near C4, existing GFL (GFL converting to UC end of June 2018)
LHR - "Future location" - T2 opposite B46 at existing GFL (still open)
NRT - "Future location" - above existing UC
HKG - "Future location" - above gate 61, existing GFL (still open)
Polaris Progress Tracker 2017.06.26
United has installed a Polaris Progress Tracker on its webpage, which tracks the progress of aircraft types/routes with Polaris seats and Polaris lounge openings. Here is the link:
http://view.ceros.com/united/polaris...-desktop-4/p/1
Under the "Aircraft" tab, all currently existing routes serviced by the new 773 (SFO-HKG, EWR-TLV and SFO-NRT are listed) are listed as well as (yet to be converted) 763 and 772 types. For the 763 the listed starting date is "Fall 2017." For the 772 the webpage states "Winter 2017," which sounds optimistic to me as it sounds more like 4th quarter of 2017 than the previously announced first quarter of 2018. Zodiac's output of Polaris seats for all three aircraft types must be ultra smooth by now, if United wants to stick with its predictions. Can't wait to see the first converted 763 in mid July...
http://view.ceros.com/united/polaris...-desktop-4/p/1
Under the "Aircraft" tab, all currently existing routes serviced by the new 773 (SFO-HKG, EWR-TLV and SFO-NRT are listed) are listed as well as (yet to be converted) 763 and 772 types. For the 763 the listed starting date is "Fall 2017." For the 772 the webpage states "Winter 2017," which sounds optimistic to me as it sounds more like 4th quarter of 2017 than the previously announced first quarter of 2018. Zodiac's output of Polaris seats for all three aircraft types must be ultra smooth by now, if United wants to stick with its predictions. Can't wait to see the first converted 763 in mid July...
http://view.ceros.com/united/polaris-tracker-mobile/p/2
From [email protected] on 02/27/2017:
Dear XXXXX:
No announcement has been made to let us know when additional United
Polaris lounges will be opening. We are still renovating some of the
locations. Our United Premium Cabin Lounges page on our website will be
updated once the dates are announced. I've included the link for you
below.
https://www.united.com/web/en-US/con...n-lounges.aspx
No announcement has been made to let us know when additional United
Polaris lounges will be opening. We are still renovating some of the
locations. Our United Premium Cabin Lounges page on our website will be
updated once the dates are announced. I've included the link for you
below.
https://www.united.com/web/en-US/con...n-lounges.aspx
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Consolidated "Polaris Lounge Access Questions" Thread
Polaris Lounge Roadmap 2017-202x
Jun 13, 2017, 1:18 pm
#106
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Jun 13, 2017, 3:26 pm
#108
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In any event, none of these dates mean anything until the lounges actually open. I don't really understand all the angst here about this date vs. that one. They'll open when they open.
Jun 13, 2017, 3:30 pm
#109
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
So? The comment I was responding to was questioning the difference between what GFL agent said and what the website says.
In any event, none of these dates mean anything until the lounges actually open. I don't really understand all the angst here about this date vs. that one. They'll open when they open.
In any event, none of these dates mean anything until the lounges actually open. I don't really understand all the angst here about this date vs. that one. They'll open when they open.
Jun 13, 2017, 3:33 pm
#110
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
So? The comment I was responding to was questioning the difference between what GFL agent said and what the website says.
In any event, none of these dates mean anything until the lounges actually open. I don't really understand all the angst here about this date vs. that one. They'll open when they open.
In any event, none of these dates mean anything until the lounges actually open. I don't really understand all the angst here about this date vs. that one. They'll open when they open.
-Sundaes are not coming back
-Sundaes will be back in paper bowls on June 1, the another says July 1, then another says end of.July
-Polaris lounge in SFO will open in July, then another says this fall
-Agent says that anyone boarding after Group 4 has to pay to check a bag even if not on a BE fare
Moral of the story is, don't trust frontline agents as they have only heard rumors as the second something is officially announced to employees it is posted to FT within 10min.
Jun 13, 2017, 3:42 pm
#111
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
I agree that UA is playing it safe, if they say they will open the Polaris Lounge on July 22nd and it doesn't open until the 23rd FT will freak out. However, I would trust UAs website before an agent, you can read numerous stories of agents and FAs having something wrong, just in the last two weeks some examples are:
-Sundaes are not coming back
-Sundaes will be back in paper bowls on June 1, the another says July 1, then another says end of.July
-Polaris lounge in SFO will open in July, then another says this fall
-Agent says that anyone boarding after Group 4 has to pay to check a bag even if not on a BE fare
Moral of the story is, don't trust frontline agents as they have only heard rumors as the second something is officially announced to employees it is posted to FT within 10min.
-Sundaes are not coming back
-Sundaes will be back in paper bowls on June 1, the another says July 1, then another says end of.July
-Polaris lounge in SFO will open in July, then another says this fall
-Agent says that anyone boarding after Group 4 has to pay to check a bag even if not on a BE fare
Moral of the story is, don't trust frontline agents as they have only heard rumors as the second something is officially announced to employees it is posted to FT within 10min.
Jun 13, 2017, 3:52 pm
#112
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 812
The angst is that ua might have 20 airframes and one lounge a full year after the offical polaris rollout. Not a soft rollout....official. Where is the accountability? Where is the commitment with rolling delays? We don't excuse ua for not operating on time when factors are in their control, why should i exclude ground services as well?
Jun 13, 2017, 3:55 pm
#113
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
The angst is that ua might have 20 airframes and one lounge a full year after the offical polaris rollout. Not a soft rollout....official. Where is the accountability? Where is the commitment with rolling delays? We don't excuse ua for not operating on time when factors are in their control, why should i exclude ground services as well?
Jun 13, 2017, 4:11 pm
#114
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Jun 13, 2017, 4:31 pm
#115
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Who is expecting accountability And from whom? Just curious. Construction timetables are estimates, even more so when the work is being done on an existing structure with restrictions on work timing/materials staging/movement/inspections/etc.
Jun 13, 2017, 4:41 pm
#116
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Plus the facility is owned and operated by a public entity, which always adds layers of complication.
Jun 13, 2017, 5:04 pm
#117
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
The angst is that ua might have 20 airframes and one lounge a full year after the offical polaris rollout. Not a soft rollout....official. Where is the accountability? Where is the commitment with rolling delays? We don't excuse ua for not operating on time when factors are in their control, why should i exclude ground services as well?
This, just like the flat seat biz roll out is horrible. Why does it seemingly take ua 1.5-5x other airlines for rollout.
Did they not know they needed to do construction?
Did they not know the airports are public facilities with funky roles?
Did they never go through new seat roll out?
Everything they rollout seems to take forever and then turns it into a crappy rollout. "C" concourse iad train that is .8 miles from the concourse. Int biz seats taking way too long to roll out. New sundae dishes that crack. Wine flights gone. Removal of pillows. Reduction in gel pillows. Heck, they can't even COUNT seats in the ONE Polaris lounge they did create.
I don't know why I would think this would be any different.
Jun 13, 2017, 5:41 pm
#118
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I'm lucky that most of my Polaris flights are out of ORD. But, I think that United should provide vouchers for premium liquor for their Polaris passengers flying out of other airports. At ORD, I can get Veuve Clicquot Champagne. On my way to EDI at EWR, I only get the right to pay if I want anything better than the offered plonk.
Jun 13, 2017, 5:50 pm
#119
Join Date: Mar 2015
Location: NYC (Primarily EWR)
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Posts: 9,010
Does anyone know if the old GFL (that is becoming the Polaris lounge) at LAX is going to be expanded at all? I know there aren't many LAX international flights that will be eligible (off top of my head, it would be MEL, SYD, NRT, PVG, SIN, and LHR), but would seem to inhibit any potential increase in TPAC/TATL traffic from LAX. I could also see it being tight once you count any originating traffic (e.g. anyone doing LAX-SFO-TPAC would have access) too.
Jun 13, 2017, 6:25 pm
#120
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Does anyone know if the old GFL (that is becoming the Polaris lounge) at LAX is going to be expanded at all? I know there aren't many LAX international flights that will be eligible (off top of my head, it would be MEL, SYD, NRT, PVG, SIN, and LHR), but would seem to inhibit any potential increase in TPAC/TATL traffic from LAX. I could also see it being tight once you count any originating traffic (e.g. anyone doing LAX-SFO-TPAC would have access) too.