Originally Posted by UA-NYC

FIL missing LX miles from mid-Feb. I know we unfortunately lost the great PMUA.com ability to submit requests online - now I don't even see the equivalent of the [email protected] email that used to be on this page:

http://pss.united.com/web/en-US/cont...#creditrequest

Originally Posted by United.com

For missing mileage credit requests for flights on Star Alliance airlines, email or submit a scanned copy of your ticket receipt or travel agency invoice, including ticket number and a scanned copy of your boarding pass.

Originally Posted by twoaisleplane

A huge thank you to Shannon/UA Insider for keeping us all informed during the transition.

A bunch of errors on the new site worth pointing out:

1) The page about the airport upgrade standby list seems to be left over material about the old Continental program, and is thus riddled with errors:

http://united.com/web/en-US/content/...andby_FAQ.aspx

For example, there is no mention of 1K upgrades; I think the companion upgrade information is incorrect; and the page implies that SFO-HNL flights (or any other West Coast flights to HNL other than from LAX) are not eligible for CPU. There is also no exclusion of ps flights from CPU. Finally, there is a reference to no upgrades on award tickets, which is (a) not true for certain credit card holders, and (b) this same sentence appears twice with the text "delete extra space" inserted when it appears the second time.

2) As best I can tell, the upgrade mileage and co-pay information located at

http://united.com/web/en-US/apps/mil...27A9B20CDA7F12

is correct; however, if you click on the link at the top of that page to see the pdf chart listing all the mileage/co-pays in one place, it takes you to an outdated chart (with the Continental OnePass name) with all the old Continental info (e.g., no references to upgrading from Business to First, etc.)

3) If you want to look at the chart listing the Star Alliance Upgrade Award amounts from the following page:

http://united.com/web/en-US/content/...rade/saua.aspx

clicking on that link mistakenly takes you to the same OnePass chart referenced in #2 above.

4) Also related to Star Alliance Upgrade Awards, clicking on the link on this page entitled "Star Alliance Upgrade Awards":

https://pss.united.com/web/en-US/con...e/default.aspx

instead takes you to a page about Star Alliance benefits other than upgrade awards.

5) On this page:

http://united.com/web/en-US/content/...grade/mua.aspx

regarding the Premier co-pay waiver, the text reads:

"Non-Premier members are exempt from the co-pay when traveling on the same reservation as a Premier member or when sponsored using miles from a Premier member�s MileagePlus account. The co-pay will be charged for members sponsored by a Premier member who is not traveling on the same reservation."

Now it's late here so maybe I am just confused, but don't those last two sentences contradict each other about whether non-premieres sponsored by a Premier member but not on the same reservation will be charged a co-pay?

6) Very small issue -- on this page about Global Premier Upgrades:

http://united.com/web/en-US/content/...wupgrades.aspx

under the section entitled "Confirmation Priority", the second sentence references Regional Premier Upgrades when talking about the 24-hour cutoff. Obviously, this text was cut and pasted from the RPU page.

7) When you go to the "Flight Status Notification Subscription" section of your email settings, and ask for texts to be sent to your cell phone, it says "This feature is available to T-Mobile customers". I think this is a mistake, I am not T-Mobile and I am pretty sure I have gotten texts from CO before. Or is that just a plug for T-Mobile, since it doesn't expressly say other carriers aren't eligible?

8) On the following page about Mileage Plus awards generally:

https://pss.united.com/web/en-US/con...vel/types.aspx

there are several references to an "award fee chart" (for fees for ticketing less than 21 days, flight changes, redeposits, etc.) with a direct link to that chart, but clicking on the "award fee chart" link instead brings you to the outdated chart referenced in #2 above, which gives you only (incomplete) information about co-pays, and not about award fees.

Originally Posted by Pegasus23

The new United can only do a middle initial with the Shares system. I have many upcoming itineraries booked with three names. Will I get credit for the trips? The new MP account only has my first and last name. I asked MP on the phone to add the middle name. They agreed to add the middle initial, then just hung up, not making the change.

Originally Posted by pastorjeffgolfer

Maybe this has been answered but I didn't see it in the 70 plus pages. I am a premier gold with united but when I log into the web site I still have no status and more importantly I can't see any of my reservations which start this week. Many idea of a time frame? Is there something I need to do?

Thanks

Originally Posted by exerda

You most likely will get credit with no problem. I've had both PMUA and PMCO put my name on my BP with and without M.I., middle name, suffix, "Mr.," etc. in several combinations over the past couple of years and have always gotten credit.

It's funny because I can tell which BPs & reservations came from PMCO systems, which came from UA Web Support issuing the ticket, which came from phone res, and which came from me booking through UA.com, all by how my name appears.

Originally Posted by UA Insider

Hi FormerAmtrakTraveler and amartin1979, if you�d like to PM us your confirmation number, we�d like to research these further to determine if they fall within the scenario above or something else.