March 3rd, 2012 System Integration Master Thread (PSS)
Mar 4, 2012 | 9:49 pm
#871
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 509
Mar 4, 2012 | 9:49 pm
#872
Join Date: Jun 2010
Location: Dallas, TX
Programs: AA EXP, SPG Ambassador/Plat, Hyatt Diamond
Posts: 590
But CPUs are not clearing automatically for many people for flights this week, as per many posts on this thread. A call to UA is definitely in order if R availability is showing and you're within the upgrade window (e.g. 96 hours for 1K), but not yet cleared.
Mar 4, 2012 | 9:52 pm
#873
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 509
Mar 4, 2012 | 10:10 pm
#874
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Meaning the confirmed upgrade with seats which was in NF was moved to ON, but it doesn't matter as it had cleared.
I had the same deal for an outbound flight tomorrow. No prob with check-in & BP. But this is for an already confirmed first seat.
Waitlisted ON on a 2-class might well be a black hole, in terms of the upgrade going through.
Though UA is working on a systematic solution, I called today to have a 2-class return flight that was waitlisted in ON switched to R.
The agent was awesome and fixed it in about 30 seconds.
Mar 4, 2012 | 10:14 pm
#875
Join Date: Sep 2009
Location: SFO
Programs: AS MVP, FB Silver (former UA 1K)
Posts: 161
Apart from that, Mrs. Lincoln, how did you enjoy the play?
There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug."
Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved.
How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself.
Marc
There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug."
Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved.
How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself.
Marc
After almost an hour the verdict is "we cannot do anything right now; call back tomorrow."
Marc
Mar 4, 2012 | 10:15 pm
#876
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 509
Lovely, will try again. My agent was not awesome, insisted ON was fine.
Mar 4, 2012 | 10:17 pm
#877
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
On PS flights waitlisted Y-C, should we call if we are waitlisted for "Business (R)" instead of "Business (ON)"....
My 2 class SFO-HNL tomorrow was confirmed in ON but they said it was ok and no need to fix..BP printed w/o a prob.
Should I call to have the waitlisted PS segments changed?
My 2 class SFO-HNL tomorrow was confirmed in ON but they said it was ok and no need to fix..BP printed w/o a prob.
Should I call to have the waitlisted PS segments changed?
Mar 4, 2012 | 10:17 pm
#878
Join Date: Jan 2009
Location: 30 minutes south of EWR
Programs: UA 1k MM;*A Lifetime Gold; Marriott Lifetime Platinum; HiltonHonors Gold. Hyatt Globalist
Posts: 7,817
Same, called 1k just now to sync a reservation and picked up within a couple minutes. Big relief after a 5+ hour episode few weeks ago.
The agent insisted RPU/CR1 upgrade waitlisted as ON (vs. R) is ok, even though it's a 2-class PMUA aircraft. I hope he's right and folks on CPU aren't clearing ahead of me (it's currently R/RN0 so doubt it)! Thought about yanking the RPU/CR1 given it's within 96 hr window but thought I'd test if instrument sponsored upgrades get priority now.
Still waiting for EUA on a different R/RN9 segment to clear... come on it's << 96 hours now!
The agent insisted RPU/CR1 upgrade waitlisted as ON (vs. R) is ok, even though it's a 2-class PMUA aircraft. I hope he's right and folks on CPU aren't clearing ahead of me (it's currently R/RN0 so doubt it)! Thought about yanking the RPU/CR1 given it's within 96 hr window but thought I'd test if instrument sponsored upgrades get priority now.
Still waiting for EUA on a different R/RN9 segment to clear... come on it's << 96 hours now!
My flight isn't for a few weeks yet, so I will wait to see whether the designation changes to R, as I understand Shannon said a fix is in the works for the ON issue.
Mar 4, 2012 | 10:20 pm
#879
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
BTW, have we confirmed whether the loss in award miles (by 9 or more per flight) was intentional or a glitch? Will they post properly?
(see your reservations for what I'm talking about)...SFo-JFK going to 2,577 miles. SFO-HNL going to 2,393.
If it's any solace, I am confirmed in ON for SFO-HNL tomorrow. But it was confirmed by UDU before the integration-but I can confirm that my seat is confirmed and the upgrade is still in existence.
(see your reservations for what I'm talking about)...SFo-JFK going to 2,577 miles. SFO-HNL going to 2,393.
I had the same response when querying an ON vs. R. waitlisted segment from SFO to HNL, which is a 2-class aircraft. Supervisor insisted that ON is OK, even when I explained what Shannon has said in her her Master Thread regaarding a fix to that problem.
My flight isn't for a few weeks yet, so I will wait to see whether the designation changes to R, as I understand Shannon said a fix is in the works for the ON issue.
My flight isn't for a few weeks yet, so I will wait to see whether the designation changes to R, as I understand Shannon said a fix is in the works for the ON issue.
Last edited by iluv2fly; Mar 5, 2012 at 4:09 am Reason: merge
Mar 4, 2012 | 10:28 pm
#880
Join Date: Oct 2006
Programs: United Premier 1K, Hyatt Diamond, Marriott Gold, Hertz Gold
Posts: 3
Yes, the Reserved upgrades deducted twice
Welcome to FT! UraniusMany have "lost" GPU/RPUs -- there have been multiple postings in this thread ( such as post 319). Future reservsed GPU/RPUs have been deducted twice! It appears to be a widespread issue and sure it will be addressed. If something is urgently needed, suggest you PM UA Insider, otherwise let's give them a week to get things staighten out.
BTW the missing 1K in the drop down menu has noticed and reported also.
this is unfortunately true (and was true in the CO operation of EUA)
BTW the missing 1K in the drop down menu has noticed and reported also.
this is unfortunately true (and was true in the CO operation of EUA)
Mar 4, 2012 | 10:30 pm
#881
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 509
Mar 4, 2012 | 10:33 pm
#882
Join Date: Mar 2012
Location: HKG
Programs: United 1K Cathay Gold
Posts: 1
e cert
Hi everyone,
I am new here. I got an UA e certificate with e-cert number, now with the new web page on, it is asking for the PIN instead of the e-cert number, what can I do with that?
Thanks
I am new here. I got an UA e certificate with e-cert number, now with the new web page on, it is asking for the PIN instead of the e-cert number, what can I do with that?
Thanks
Mar 4, 2012 | 10:33 pm
#883
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
That's just the consequence of the (incorrect) integration mapping of NF (PMUA) to ON (newUA), regardless of # classes on a flight. But it doesn't really tell us if the upgrade processes that run for 2-class aircraft will look for and process ON waitlisted upgrades in addition to R. Seems like it might not be a difficult fix to patch the upgrade process vs remapping 2-class ON waitlists to R... the former seems like an offline batch process. So maybe ON waitlists will be fine... I didn't want to chance it, and the agent I got was of a similar mind, and seemed to be a wizard with SHARES.
Mar 4, 2012 | 10:34 pm
#884
Join Date: Jan 2009
Location: 30 minutes south of EWR
Programs: UA 1k MM;*A Lifetime Gold; Marriott Lifetime Platinum; HiltonHonors Gold. Hyatt Globalist
Posts: 7,817
That's good to hear! I hope things work out fo rmy waitlisted upgrade! If the "fix" that shannon is talking about doesn't appear later in the week, I will get back on the phone to the IK line, and ask them to force the R bucket for my* ticket.
I have several itineraries for later in the year that are similarly affected, but will wait to get those sorted out.
*the tickets/seats are actually for my husband and young daughter, for whom I sponsored upgrades with my GPU/RPU several weeks ago. If I end up sitting up front (which I currently am!), and they don't, I may never hear the end of it......
As it stands, they have a confirmed upgrade on the outbound, and I am waitlisted; I have confirmed upgrade on the return, but am waitlisted for the outbound.
So, evens stevens, really, but it would be good for us all to be upgraded both ways!!!
Mar 4, 2012 | 10:41 pm
#885
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Hmm. Actually some encouraging news here atleast for PS flight.
Doing a dummy booking inquiry for SFO-JFK's tomorrow. Looking at the #'s for example UA760 tomorrow morning..
F8 ON8 O8
J3 R2 RN2
From the looks of this, it looks like "ON" is corresponding with F availability and R/RN with J. By the way, does anyone know the difference between R and RN? O and ON?
Doing a dummy booking inquiry for SFO-JFK's tomorrow. Looking at the #'s for example UA760 tomorrow morning..
F8 ON8 O8
J3 R2 RN2
From the looks of this, it looks like "ON" is corresponding with F availability and R/RN with J. By the way, does anyone know the difference between R and RN? O and ON?