As reported on other threads, the award booking engine is returning a lot of false availability on Singapore SQ and SWISS SR flights.

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The appreciation site is back up but it looks so PMUAish. I hope they keep skykits!

On closer examination, one of my flights in my itinerary doesn't look like it's been processed yet, showing an near-empty cabin in C.

Considering that the seat jettison problem was (presumably) unexpected, the code (hastily) written for the computerized sweep would be very basic (is previous seat available? If yes, restore seat and stop. If no, swap seat for equivalent seat) -- swap an aisle for an aisle, a window for a window. Seats would be reassigned irregardless of proximity, which would require tons of additional coding to preserve contiguous blocks of seats in a reservation (not to mention various a/c layouts and formations, like 2-5-2 vs. 3-4-3).

Commiserations about your party being split up. Though I don't know the details of your specific situation, I imagine that UA has a conflict of interest regarding the seat jettison problem, particularly with those jettisoned out of E+. Their seat map showed an open seat, and then accepted the money of a passenger swooping in and buying a now-open seat in E+.

From UA's perspective, why kick out the passenger who paid an additional fee to sit in E+, have to return the fee, and explain what happened, as opposed to pocketing the fee and apologizing to the jilted customer for having their seat assignment evaporate?

Trying to figure out a glitch in the millions of seat assignments and records would be extremely challenging, but regaining a seat assignment automatically is better than having people manually enter new seat assignments, or have the GA sort out 50-100 seats before departure.

The upgrade issue is frustrating, as is the seat assignment issue, but overall, the conversion went relatively smoothly, compared to other recent switchovers mentioned earlier in this thread.

one can usually negotiate seat switching with other pax once aboard. and you get to meet nice friendly people. sometimes.

I just checked in online for my flights tomorrow. My boarding pass tells me that row 2 in a PMUA 757 is an exit row. Who knew?

In the conversion, I lost 2 Systemwide Upgrades (Global Premier Upgrades)

I started describing my story on the new United Website, and I can't select Premier 1K from the dropdown. So I selected Premier Platinum, and the form would not let me process itbecause my Account was associated with Premier 1K.

Then I tried selecting no status, and the complaint form said I was 1K. So I cannot complain.

Here is the bad navigation without a 1K option

Home > Contact us > MileagePlus Account Information
MileagePlus Account Contact Information

Welcome to FT! UraniusMany have "lost" GPU/RPUs -- there have been multiple postings in this thread ( such as post 319). Future reservsed GPU/RPUs have been deducted twice! It appears to be a widespread issue and sure it will be addressed. If something is urgently needed, suggest you PM UA Insider, otherwise let's give them a week to get things staighten out.

BTW the missing 1K in the drop down menu has noticed and reported also.


this is unfortunately true (and was true in the CO operation of EUA)

5 hours on reservation screw-ups today and still no resolution! The website would not accept my United Visa! Chase confirmed that there was no problem but there had been nothing processed by United.com. United.Com was a mess--after three tried (3 hours), finally got through then got disconnected when their computer went down. Tried to rebook, again, online and fares had almost DOUBLED! Could not get thru on any phone lines. Grrrrrrrrrrr. What a way to run an airline.

I just tried to check in for my tomorrow-morning flight and it just returns an "error" page. Strangely, the itinerary shows no date in the "Current reservations" list, though the receipt is correct.

So I called the 1K line and have been waiting on hold for half an hour. So far, not a great experience with the new consolidated United!

I'm assuming they'll work it out. But I get nervous when it looks like my reservation is screwed up!

Update: Almost an hour on hold now. Yeah, the 1K line is just amazing! Not sure if I should hang up and try again...

2 days into it now..., let's see what happens during the first "workday" as more people begin to fly.

I've got a flight later this week, hopefully they'll work things out by then.

I would. I called 1K yesterday, and this afternoon, and had, respectively, wait times of 1min and 30 seconds.

Today's agent said that her (group's?) queue showed 317 people in line, but that 1Ks get moved to the front. So maybe the system is sometimes glitching and not recognizing you as 1K?

Maybe try calling a few times, hanging up at, say... 5 min, and see how that works?

My EQM with CO in 2011 is >110000; today when I logged in, my status was surprisingly "Premier Silver". I called the elite line (not sure I was being transfered to the Platinum desk) but the agent said she could not do anything due to the current integration and I have to wait for the system to update. What is even worse is that since my status is Premier Silver, she will not waive the change fee for an award ticket I want to make a change, even though both she and I can say that my EQM as of 12/31/2011 is >110000.

In 2011, I used my CO account exclusively (starting as Platinum) for EQM and miles accural. I did not link my UA account with CO account until a few weeks ago since I have 0 balance in that UA account.

What a mess!

That also explains why I have not received the 1K card package as of now (Locate in Boston, MA area).

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Anyone noticing that the new BPs block out your MP#? only the first two letters show and the rest are x'd out

I'm wondering if when the website integration is complete if the Mileage Credit option will be as simple as it was on the old United website. Before, you could simply put the flight number of the Star Alliance partner and your seat number and get the credit within a couple of weeks. Do you now need to mail in a copy of the ticket? Thanks!

I've called the 1K line 4 times today and never waited more than 1 min for an agent. There is some serious underlying issue with recognizing status (perhaps a second system?) -- people can't submit complaint forms as 1K, phone system doesn't recognize 1Ks, Premier Gold cards showed up in the mail, etc. As someone who earned 100% of my 1K miles on UA, I've been fine. No clue if that's the difference.