Originally Posted by
cyclogenesis
Thanks... I will keep an eye on my reservation... Were any of them waitlisted for upgrade? All my segments have stuck except for one where I am waitlisted in C...
On closer examination, one of my flights in my itinerary doesn't look like it's been processed yet, showing an near-empty cabin in C.
Originally Posted by
zombietooth
No, our original seats will not be restored as per the following post from the UA Insider:
http://www.flyertalk.com/forum/18128932-post19.html
They said that they were going to assign equivalent seats, however in my case, 4 people who were sitting together on a 12 hour flight are now spread all over the cabin.
Considering that the seat jettison problem was (presumably) unexpected, the code (hastily) written for the computerized sweep would be very basic (is previous seat available? If yes, restore seat and stop. If no, swap seat for equivalent seat) -- swap an aisle for an aisle, a window for a window. Seats would be reassigned irregardless of proximity, which would require tons of additional coding to preserve contiguous blocks of seats in a reservation (not to mention various a/c layouts and formations, like 2-5-2 vs. 3-4-3).
Commiserations about your party being split up. Though I don't know the details of your specific situation, I imagine that UA has a conflict of interest regarding the seat jettison problem, particularly with those jettisoned out of E+. Their seat map showed an open seat, and then accepted the money of a passenger swooping in and buying a now-open seat in E+.
From UA's perspective, why kick out the passenger who paid an additional fee to sit in E+, have to return the fee, and explain what happened, as opposed to pocketing the fee and apologizing to the jilted customer for having their seat assignment evaporate?
Trying to figure out a glitch in the millions of seat assignments and records would be extremely challenging, but regaining a seat assignment automatically is better than having people manually enter new seat assignments, or have the GA sort out 50-100 seats before departure.
The upgrade issue is frustrating, as is the seat assignment issue, but overall, the conversion went relatively smoothly, compared to other recent switchovers mentioned earlier in this thread.