March 3rd, 2012 System Integration Master Thread (PSS)
Mar 4, 2012, 11:32 am
#751
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,524
Mar 4, 2012, 11:32 am
#752
Join Date: Aug 2007
Location: NoCal
Programs: UA 1K 2.7MM
Posts: 232
Here's an excellent link to some credible outside reporting on UA events this weekend. The indie stats on operations are dismal. [And I liked the dig at the sheep-like Chicago Tribune.]
http://www.portfolio.com/business-tr...omputer-switch
http://www.portfolio.com/business-tr...omputer-switch
Mar 4, 2012, 11:40 am
#753
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Minor bug in web site: GPUs are showing up as 5 on the main page, but when I click on it, it shows the correct 7 I actually have. just a minor issue.
Mar 4, 2012, 11:49 am
#754
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,487
GPUs/RPUs double pulled for future itineraries
I assume you have two GPUs reserved or used for a future itinerary? That seens to be the pattern. Note that for me when I click it now shows the incorrect value (it was what you observed yesterday) so what you are seeing now might change. If you look at your activities you should see that the GPUs were deducted twice. I plan on alerting UA Insider once things quieten down.
Mar 4, 2012, 11:54 am
#755
Join Date: Jun 2007
Location: SRQ-NYC-DCA
Programs: OnePass Infinite CO MM, PC Charter Lifer SkyMiles GM, MileagePlus
Posts: 1,826
Mar 4, 2012, 11:59 am
#756
Join Date: Jul 2005
Location: Atlántida, Canelones, Uruguay (MVD) and rarely GNV
Programs: AV LifeMiles, CM ConnectMiles, BA Exec Club. Former:ex-ASGold, ex-UA1K, ex-COPlat, ex-NWGold.
Posts: 2,673
PMCO phone numbers can't be edited
Any attempt to edit, delete, or make primary any numbers from my PMCO profilefails with "are unable to complete at this time" type of error messages. PMUA numbers and newly entered numbers succeed.
Mar 4, 2012, 12:00 pm
#757
Join Date: Apr 2003
Location: Berkeley, CA, USA
Programs: UA 2P, HH Gold
Posts: 104
Apologies if this has already been raised and answered, but couldn't find anything on searching this thread.
I'm sure this isn't UA's biggest concern at the moment; I'm trying to book a *A award redemption using US Airways miles, and the US Airways agents can apparently see availability for the flights I'd like to book (UA910 and UA895 in First on 3rd August) but can't confirm the reservation. The US agents tell me it is an issue with the UA system - any ideas on this and when it might be back up and running?
I can keep calling US to check, but thought there might be a quicker way to find out when things change.
Cheers,
Michael
I'm sure this isn't UA's biggest concern at the moment; I'm trying to book a *A award redemption using US Airways miles, and the US Airways agents can apparently see availability for the flights I'd like to book (UA910 and UA895 in First on 3rd August) but can't confirm the reservation. The US agents tell me it is an issue with the UA system - any ideas on this and when it might be back up and running?
I can keep calling US to check, but thought there might be a quicker way to find out when things change.
Cheers,
Michael
Mar 4, 2012, 12:37 pm
#758
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,454
Another issue that has, perhaps, been mentioned above with award tickets is that the CO interface no longer warns you when a premium cabin award contains sectors in economy (there used to be a noticeable "MIXED CABIN" moniker).
Mar 4, 2012, 12:37 pm
#759
Join Date: Mar 2010
Location: SEA
Programs: UA 1K 1.9MM; AS; GP D; HH D
Posts: 132
I was reviewing an upcoming award trip and was re-entering some of the traveler information. It does not save permanently.
I select the reservation and then choose Edit traveler information. I go in and add Emergency Contact and Passport data. It saves it (or so it says).
When I review the information, it all disappears.
I select the reservation and then choose Edit traveler information. I go in and add Emergency Contact and Passport data. It saves it (or so it says).
When I review the information, it all disappears.
Mar 4, 2012, 12:37 pm
#760
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
I assume you have two GPUs reserved or used for a future itinerary? That seens to be the pattern. Note that for me when I click it now shows the incorrect value (it was what you observed yesterday) so what you are seeing now might change. If you look at your activities you should see that the GPUs were deducted twice. I plan on alerting UA Insider once things quieten down.
I had three CO SWUs with two more outstanding/pending on UA flights.
"Pulled" them again so now I show just one.
Mar 4, 2012, 12:41 pm
#761
Join Date: Oct 2002
Location: SDF
Programs: -=- UA: GS + 3.9 Million Miler; Hilton: Diamond; Marriott: Gold; Hertz: President's Circle
Posts: 676
Mar 4, 2012, 12:45 pm
#762
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,782
Mar 4, 2012, 12:46 pm
#763
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Reality check 1K line: Answered phone in 5 sec
1k call cenrer Less hectic today. 5 secs to answer call. Had a pre merger UA agent who helped and took care of what I needed.
Mar 4, 2012, 12:53 pm
#764
Join Date: Oct 2006
Location: IAD
Programs: UA 1K 2MM, Hilton Diamond
Posts: 565
Check-in at NRT yesterday went just fine. Kiosk didn't recognize me, but after a bit of typing by the agent my boarding passes were printed out. Upgrade with an SWU was still there. An even nicer surprise - a new configuration 777 when I was expecting old config. Sitting at LAX now trying to get over the letdown of the CBP/TSA/United Club experience coming back into the country...
Mar 4, 2012, 12:57 pm
#765
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,360