March 3rd, 2012 System Integration Master Thread (PSS)
Mar 4, 2012 | 1:34 pm
#781
Join Date: Jan 2010
Location: United States
Posts: 184
It looks good and I did not have any issues with the login
Mar 4, 2012 | 1:34 pm
#782
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,614
Just completing my IAD-LAX-SEA-ORD-IAD trip for a Change of Command in Bremerton. I had significant problems on my flight out IAD-LAX-SEA as I was initially supposed to travel from BWI-EWR-SEA but due to weather I had to change flights. The most annoying thing was this was on 1 March and before the integration and my OnePass # remained in the reservation so I wasn't able to UDU from IAD-LAX. When I got to LAX a much better gate agent cleaned-up the record.
Today I'm travelling back from SEA-ORD-IAD. All is well. Lines were a little long at the SEA check-in area but no major complaints that I heard. I had a minor issue where I had a seat assignment for my second flight online 7D but it wouldn't print on the boarding pass when I checked-in. I used a customer service rep and they fixed it no problems.
All in all I feared the integration would go poorly but there was clearly very detailed and good prep for this integration. So far, no major problems and my flights are all on-time.
Today I'm travelling back from SEA-ORD-IAD. All is well. Lines were a little long at the SEA check-in area but no major complaints that I heard. I had a minor issue where I had a seat assignment for my second flight online 7D but it wouldn't print on the boarding pass when I checked-in. I used a customer service rep and they fixed it no problems.
All in all I feared the integration would go poorly but there was clearly very detailed and good prep for this integration. So far, no major problems and my flights are all on-time.
Mar 4, 2012 | 1:37 pm
#783
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 27,397
Click here:
http://united.com/web/en-US/apps/boo...s/default.aspx
I have now used TWO PMUA e-certs today NO issues.
If you enter the info at the above link it will validate the ecert and direct drop it in if you want to do a booking right there.
http://united.com/web/en-US/apps/boo...s/default.aspx
I have now used TWO PMUA e-certs today NO issues.
If you enter the info at the above link it will validate the ecert and direct drop it in if you want to do a booking right there.
Mar 4, 2012 | 1:40 pm
#784
Join Date: Nov 2010
Posts: 252
We are boarding in one hour, I will see if they will let me board in the first group, will report back.
Mar 4, 2012 | 1:43 pm
#785
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,360
OK, THE LAST STRAW. Flifo is wrong for 747s:
Aircraft:
B-747-422
Capacity: 374 (12 United First, 52 United Business, 310 United Economy)
Cruise Speed:647 mph
Propulsion:Two Pratt and Whitney PW4056-III engines, rated at 56,750 pounds of thrust each
Wingspan:213 feet
I know PMCO didn't have four engine aircraft, but this is unacceptable.
Aircraft:
B-747-422
Capacity: 374 (12 United First, 52 United Business, 310 United Economy)
Cruise Speed:647 mph
Propulsion:Two Pratt and Whitney PW4056-III engines, rated at 56,750 pounds of thrust each
Wingspan:213 feet
I know PMCO didn't have four engine aircraft, but this is unacceptable.
They have bigger things to worry about right now.
Mar 4, 2012 | 1:45 pm
#786
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA 1K, SPG Platinum, Hyatt Diamond, IHG Plat Ambassador, National Executive Elite, Hertz Five Star
Posts: 65
MileagePlus Premier Upgrade Notification E-mail Subscription showing SkyTeam logo
Good afternoon. Great job on the integration, but I just noticed something today that I guess should have been fixed when Continental first joined Star Alliance, so you'll see from the link and pic attached that this should be fixed sooner than in another few years: https://pss.united.com/web/en-US/app...Sec=EUAN&Box=0
Not sure if anyone has reported this yet, but here's a pic:
Not sure if anyone has reported this yet, but here's a pic:
Mar 4, 2012 | 1:46 pm
#787
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,360
OK, THE LAST STRAW. Flifo is wrong for 747s:
Aircraft:
B-747-422
Capacity: 374 (12 United First, 52 United Business, 310 United Economy)
Cruise Speed:647 mph
Propulsion:Two Pratt and Whitney PW4056-III engines, rated at 56,750 pounds of thrust each
Wingspan:213 feet
I know PMCO didn't have four engine aircraft, but this is unacceptable.
Aircraft:
B-747-422
Capacity: 374 (12 United First, 52 United Business, 310 United Economy)
Cruise Speed:647 mph
Propulsion:Two Pratt and Whitney PW4056-III engines, rated at 56,750 pounds of thrust each
Wingspan:213 feet
I know PMCO didn't have four engine aircraft, but this is unacceptable.
Mar 4, 2012 | 1:50 pm
#788
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
HNL-ORD is a two-class PMUA 777. I thought ON was for 3-class aircraft and that I should be waitlisted for R, since I am flying on a two-class aircraft. All these new codes are confusing.
Mar 4, 2012 | 1:56 pm
#789
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
Mar 4, 2012 | 2:05 pm
#790
Join Date: May 2011
Posts: 5,815
Just FYI - After clearing standy, I failed to show up on the upgrade list. GAs said it was a bug.
Mar 4, 2012 | 2:06 pm
#791
Join Date: Sep 2009
Programs: UA-1k and missing CO AA EXP
Posts: 84
Hold time for 1k line 60 minutes and still waiting
Too bad we are forced to call to get answers still on hold so much for priority line, what's the normal lines hold time?
Mar 4, 2012 | 2:11 pm
#792
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
I am flying HNL-ORD-DCA on March 7th and applied for an upgrade using an RPU. Of course ORD-DCA cleared, still waiting on HNL-ORD. It still says waitlisted for "ON" class. Now that the upgrades are processing, do I still need to call and get that fixed so the upgrade will clear?
Thanks for any insight.
Thanks for any insight.
Mar 4, 2012 | 2:32 pm
#793
Join Date: Mar 2005
Location: Not there
Programs: Sirius Cybernetics Corporation
Posts: 1,609
Reward Booking Tool Not Accurate for COS
Be warned - the merged CAL/UAL website now known as United.com does not correctly represent award bookings by Class of Service (COS).
For example: If you search a F award you will see saver award availability where the booking will be in C class for one or more segments.
The old Continental site would show a mixed class of service and disclose which segments were C or Y. The new "Frankensite" leads one to believe you have F availability and unless you look very carefully at subsequent web pages (and dive deep into the page data), you could end up with a lower class of service than advertised.
Cheers,
-Cyborg
For example: If you search a F award you will see saver award availability where the booking will be in C class for one or more segments.
The old Continental site would show a mixed class of service and disclose which segments were C or Y. The new "Frankensite" leads one to believe you have F availability and unless you look very carefully at subsequent web pages (and dive deep into the page data), you could end up with a lower class of service than advertised.
Cheers,
-Cyborg
Mar 4, 2012 | 2:40 pm
#794
Join Date: Aug 2002
Location: Bellingham
Programs: UA Gold MM
Posts: 732
"All of the problems have been solved - everything is working now!"
The web support person I just talked to assured me that all of the merger-related problems have been resolved.
She was able to help me with my issue: I was locked out of website. She removed the lock (without asking me anything to verify my identity) and I was able to create a new PIN by using the Forgot My PIN link. (I had not forgotten it; it just stopped working.)
I was able to get through to web support fairly quickly via the 1K line.
She was able to help me with my issue: I was locked out of website. She removed the lock (without asking me anything to verify my identity) and I was able to create a new PIN by using the Forgot My PIN link. (I had not forgotten it; it just stopped working.)
I was able to get through to web support fairly quickly via the 1K line.
Mar 4, 2012 | 2:48 pm
#795
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,205
The web support person I just talked to assured me that all of the merger-related problems have been resolved.
She was able to help me with my issue: I was locked out of website. She removed the lock (without asking me anything to verify my identity) and I was able to create a new PIN by using the Forgot My PIN link. (I had not forgotten it; it just stopped working.)
I was able to get through to web support fairly quickly via the 1K line.
She was able to help me with my issue: I was locked out of website. She removed the lock (without asking me anything to verify my identity) and I was able to create a new PIN by using the Forgot My PIN link. (I had not forgotten it; it just stopped working.)
I was able to get through to web support fairly quickly via the 1K line.
I was trying to figure this out - previous UA web support number goes to reservations, and can't find a web support number online or on the phone app. Called the elite number listed on my card for 1P (printed from the new web site) and there is no option for web support, and trying to speak it resulted in no recognition of this as an option.