Reward Booking Tool Not Accurate for COS
Be warned - the merged CAL/UAL website now known as United.com does not correctly represent award bookings by Class of Service (COS).
For example: If you search a F award you will see saver award availability where the booking will be in C class for one or more segments.
The old Continental site would show a mixed class of service and disclose which segments were C or Y. The new "Frankensite" leads one to believe you have F availability and unless you look very carefully at subsequent web pages (and dive deep into the page data), you could end up with a lower class of service than advertised.
Cheers,
-Cyborg