Anybody having any issues getting a RPU (old term is regional upgrade) or GPU (old term is systemwide upgrade) applied and or cleared (assuming inventory available) to a new or changed reservation for the future? I am flying a confirmed biz class upgrade Europe to USA here in a few days but want to change my ticket to travel a different day. Am worried (possibly unnecessarily) that I am entering myself into a host of problems and giving up a sure thing for very much an unsure thing! Any assurances that this still works would be most helpful.

Also a few more points:
1) Getting busy signals at the 1k line
2) Looks my existing future reservations, my in the middle of reservation, my upgrade balance, EQM, total miles, etc all transferred properly
3) did not lose any pre-assigned seats...phew!!
4) Not sure of a duplicate SWU pull. If they pull one for my return trip here in a few days (it already cleared and was pulled) than yes, they have pulled a duplicate SWU.

Overall: I give the IT integration team an A- or B+. Pretty decent job for a mega-complex integration. I work in the M&A field so my grading comes from a body of knowledge. That said, I feel sorry for the folks who lost key seat locations for LONG flights or got separated from young family members. This grading assumes they iron out the upgrade balances which I am sure they will soon.

Thanks!

SV1K

A single flight segment from each of two long-cancelled, refunded award bookings has re-appeared under "Current Reservations". Check I0RSKN and JD3QTH.

David

Any update on the Chase Credit Card Companion Zone Fares? The Ticketing folks and customer service reps are relating they have never heard of this. They were nice enough to book it and hold the reservation for 48 hours until it can be resolved.

Brian

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shannon- no sooner did you say the system was turned on did my first EUA clear! Thank you kindly

You're right, since this has been planned for months, why was there no conscious decision to have a beta site available first to work out many of the frequent failures seen? Not only would they have been able resolve these glitches (prior to going live), it would have allowed for their employees to get familiar with the system at the same time.

I see many opportunities where an experienced "transition team" would have been able to easily identify and implement...but it didn't occur here.

Apart from that, Mrs. Lincoln, how did you enjoy the play?

There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug."

Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved.

How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself.

Marc

This is what is on united.com web page right now:

"Global Premier Upgrades may be used on Copa Airlines and United Airlines, but are not valid for upgrades on other partner carriers. To upgrade on Copa Airlines or United, please contact United Reservations."

Don't know if they just didn't migrate the policy from old United or is an actual revision.

I have one of these too. It was from a flight I purchased and then cancelled at the last minute. Non refundable but perhaps there is residual value that I had lost track of and can apply to a future ticket, so I'll have to explore that. Could be hidden gold here. (Only worth net $60 or so but I'll take that if it's available).

Shannon,

I am having issues with CPU processing. Currently within 73 hours from my flight with a flight that is showing RN9. What is the best way to approach this? In the past asking the phone agent to remove and re-enter my MP # worked.

Click here:
http://united.com/web/en-US/apps/boo...s/default.aspx

I have now used TWO PMUA e-certs today NO issues.

If you enter the info at the above link it will validate the ecert and direct drop it in if you want to do a booking right there.

EUA/CPU processing apparently justed turned back on in the last hour (see post #1). Unlike PMUA, the exisence of RN inventory does not infer CPU space -- best I understand there is no visibility to CPU space.

I, for one, am awaiting CPU for flight with 50% F space on 7 March.

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Is anyone else waitlisted for biz on United PS in the "R" code? My understanding was this was supposed to be "ON".

Also- minor issue but EUA did clear. I did not receive any notification however

>> the integration has been a failure.<< I dont see it as failure. Not flying would be failure.....Just my humble opinion.....

Upgrades from economy to next cabin (in this case business for PS) will be R/RN. ON is space for buisness to First.

http://www.flyertalk.com/forum/unite...uckets-ua.html

Understood that CPU just turned on in the past two hours. But as demkr reported, their CPU processed already.

I did not know RN inventory does not equal CPU space. FWIW the segment in question is SFO-LAX on a B757 that was showing NF9 pre-3/3 and now showing R9, RN9.