March 3rd, 2012 System Integration Master Thread (PSS)
Mar 3, 2012, 9:09 pm
#586
Join Date: May 2011
Posts: 5,814
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.
Mar 3, 2012, 9:23 pm
#587
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,970
Easier to say than to experience, but seat assignment is not guaranteed. Got hit with this in the past week when an itin for MAD-EWR was moved from row 21 to 20. Both exit row, but now non-reclining. It is what it is.
Mar 3, 2012, 9:27 pm
#588
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,055
Unfortunately, no airline I know guarantees any seat assignment. Your ticket entitles you to some seat on the flight, in the class of service you bought, but not any specific seat within that cabin. Seat assignment is an accommodation, not a "right."
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.
Mar 3, 2012, 9:32 pm
#589
Join Date: Sep 2009
Programs: UA 1K, UA 1 MM
Posts: 67
I am trying to find out if the paper SWUs for LH still apply. New united.com seems to have nothing about it; actually, it seems to have the old CO OnePass policies only. Thx.
Mar 3, 2012, 9:38 pm
#590
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
Unfortunately, no airline I know guarantees any seat assignment. Your ticket entitles you to some seat on the flight, in the class of service you bought, but not any specific seat within that cabin. Seat assignment is an accommodation, not a "right."
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.
A few years ago when I was GS, I got 9000 RDMs for losing an upgraded seat on a two hour flight because the equipment was swapped to a one class TED. I didn't care while in flight and never complained. The bonus miles were deposited automatically, followed by an apology email from the GS customer service. Based on your logic, UA should never have done that.
Of course, that was before Mr Smisek's reign. Good old times.
Mar 3, 2012, 9:40 pm
#591
Join Date: Jul 2005
Posts: 2,324
United Continental Holdings
Will UCH be renamed back to UAL Corporation now that the two subsidiaries are under one PSS? UC Holdings will now [soon?] hold only one subsidiary? Or will sUA and sCO still be around internally to designate the different workgroups until joint contracts are completed?
Mar 3, 2012, 9:47 pm
#592
Join Date: May 2011
Posts: 5,814
It's one thing to read the legal terms and another to provide good customer sevice. True, seat assignments are not guaranteed and UA has a good case in court. But a service company should do what's necessary to make customers happy.
A few years ago when I was GS, I got 9000 RDMs for losing an upgraded seat on a two hour flight because the equipment was swapped to a one class TED. I didn't care while in flight and never complained. The bonus miles were deposited automatically, followed by an apology email from the GS customer service. Based on your logic, UA should never have done that.
Of course, that was before Mr Smisek's reign. Good old times.
A few years ago when I was GS, I got 9000 RDMs for losing an upgraded seat on a two hour flight because the equipment was swapped to a one class TED. I didn't care while in flight and never complained. The bonus miles were deposited automatically, followed by an apology email from the GS customer service. Based on your logic, UA should never have done that.
Of course, that was before Mr Smisek's reign. Good old times.
So for me, the norm is not to expect CS but at-least protect yourself legally.
Mar 3, 2012, 9:59 pm
#593
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
I've never received that high of a customer service from CO (only as a Diamond from Hyatt). I'm sure as a GS/PP, you still would receive that high level of CS but I feel like CS is being less and less emphasized as all legacy carriers try to nickel and dime everything. Like I said on previous threads, as these companies grow and grow, they will become to big to care.
So for me, the norm is not to expect CS but at-least protect yourself legally.
So for me, the norm is not to expect CS but at-least protect yourself legally.
I do sympathize with the folk who lost his seats he had selected a few months before. I would be upset if I were in his shoes.
Mar 3, 2012, 10:04 pm
#594
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,194
Mar 3, 2012, 10:10 pm
#595
Join Date: Jun 2003
Posts: 152
I just printed a boarding pass for a flight tomorrow, 1K (seated in 7D) and it has boarding group 5 listed. Is this correct or an integration issue?
Thanks
Thanks
Mar 3, 2012, 10:10 pm
#596
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
I wonder if they knew
Since they are under no legal obligation to guarantee seat assignments, I wonder if they knew people would lose their seats and they just didn't care since there is nothing we could do about it. Maybe the code to preserve seats was too hard to write.
Mar 3, 2012, 10:12 pm
#597
Join Date: Sep 2009
Location: SFO
Programs: AS MVP, FB Silver (former UA 1K)
Posts: 161
Marc
Mar 3, 2012, 10:18 pm
#598
Join Date: Jan 2003
Location: SEA and TPE
Programs: United 1K, SPG Platinum, Delta PM, Marriott Gold
Posts: 241
PIN overwritten
The integration somehow overwrote my original OnePass account PIN such that I can't login to my account using either my United.com MP password or original OnePass PIN. Website error tells me to contact Mileage Plus service center. Still on hold for an agent after 3 hours..
The automated system via phone does report the correct combined redeemable miles balance but when prompted for PIN, the PIN that I enter registers as incorrect. Has anyone experienced a similar problem regarding account login?
The automated system via phone does report the correct combined redeemable miles balance but when prompted for PIN, the PIN that I enter registers as incorrect. Has anyone experienced a similar problem regarding account login?
Mar 3, 2012, 10:21 pm
#599
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,048
Cancelled Award Tkt Came Back/Does XN WL in X?
Other than the now resolved 128 bit problem and the "modification has occurred" problems...I have an interesting problem...
An award reservation on *A that I had cancelled on United showed up after the conversion! Strange thing is it is a *A one way award, only the last (3rd) segment showed up.
Also, if I am confirmed on XN (elite award seat) and want to take another flight, should I be waitlisted for XN or just X?
Thanks.
An award reservation on *A that I had cancelled on United showed up after the conversion! Strange thing is it is a *A one way award, only the last (3rd) segment showed up.
Also, if I am confirmed on XN (elite award seat) and want to take another flight, should I be waitlisted for XN or just X?
Thanks.
Mar 3, 2012, 10:22 pm
#600
Join Date: Feb 2009
Location: BWI
Programs: UA Plat, AA Plat, Hyatt Diamond, PC Plat, HH Diamond, National Exec Elite
Posts: 129
The system let me upgrade a B fare today. I was expecting to have to wait for a couple days before it would allow this.