Originally Posted by
edcho
I've never received that high of a customer service from CO (only as a Diamond from Hyatt). I'm sure as a GS/PP, you still would receive that high level of CS but I feel like CS is being less and less emphasized as all legacy carriers try to nickel and dime everything. Like I said on previous threads, as these companies grow and grow, they will become to big to care.
So for me, the norm is not to expect CS but at-least protect yourself legally.
Agreed. My experience on CO has been negative, though I have recently found the service on the original UA improving.
I do sympathize with the folk who lost his seats he had selected a few months before. I would be upset if I were in his shoes.