Originally Posted by
zombietooth
Frankly, this is not an acceptable solution. The reason that I pay my money 6 months prior to travel is so that I can get the seats that I want. Now, in a mere few hours of incompetence, I and dozens of others lose our seats and all we get is a "sorry".
Unfortunately, no airline I know guarantees any seat assignment. Your ticket entitles you to some seat on the flight, in the class of service you bought, but not any specific seat within that cabin. Seat assignment is an accommodation, not a "right."
I've had situations where i've been randomly moved the middle seat at the last minute (i.e. gate) to accommodate couples and/or families.