March 3rd, 2012 System Integration Master Thread (PSS)
Mar 5, 2012 | 6:29 pm
#1036
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 3,510,000 MM, DL DM, Hyatt Globalist, AA Exec Plat, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,346
Mar 5, 2012 | 6:36 pm
#1037
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
UA Insider (Shannon):
2 Small issues:
1. I still did not receive my Premier Platinum card (However, I got a Premier Gold).
2. I have an unexpected reservation showing KEP to KEP. I can't delete it somehow.
2 Small issues:
1. I still did not receive my Premier Platinum card (However, I got a Premier Gold).
2. I have an unexpected reservation showing KEP to KEP. I can't delete it somehow.
Mar 5, 2012 | 6:44 pm
#1038
Join Date: Nov 2005
Programs: NWA Plat
Posts: 197
SHA issue (Doesn't recognize Shanghai Hongqiao Int'l Airport )
Hi UAinsider,
New United website doesn't recognize Shanghai Hongqiao Int'l Airport (Code: SHA) for reservation. The airport is the main domestic airport in Shanghai and is served by Star Alliance partners Air China, All Nippon and Asana.
Currently, the only airport appears on the reservation page is Shanghai, Pudong Intl Airport which United serves.
This is a known issue to PMCO website and I hope the team will solve it easily just by inputting airport data.
Thanks a lot.
New United website doesn't recognize Shanghai Hongqiao Int'l Airport (Code: SHA) for reservation. The airport is the main domestic airport in Shanghai and is served by Star Alliance partners Air China, All Nippon and Asana.
Currently, the only airport appears on the reservation page is Shanghai, Pudong Intl Airport which United serves.
This is a known issue to PMCO website and I hope the team will solve it easily just by inputting airport data.
Thanks a lot.
Mar 5, 2012 | 6:57 pm
#1039
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,265
Hi UAinsider,
New United website doesn't recognize Shanghai Hongqiao Int'l Airport (Code: SHA) for reservation. The airport is the main domestic airport in Shanghai and is served by Star Alliance partners Air China, All Nippon and Asana.
Currently, the only airport appears on the reservation page is Shanghai, Pudong Intl Airport which United serves.
This is a known issue to PMCO website and I hope the team will solve it easily just by inputting airport data.
Thanks a lot.
New United website doesn't recognize Shanghai Hongqiao Int'l Airport (Code: SHA) for reservation. The airport is the main domestic airport in Shanghai and is served by Star Alliance partners Air China, All Nippon and Asana.
Currently, the only airport appears on the reservation page is Shanghai, Pudong Intl Airport which United serves.
This is a known issue to PMCO website and I hope the team will solve it easily just by inputting airport data.
Thanks a lot.
And I really don't care to hear it's because of partner airline availability.
Has there been any post addressing this issue?
Mar 5, 2012 | 7:12 pm
#1040
Join Date: Sep 2003
Location: Los Angeles
Programs: UA MM | BA Gold
Posts: 7,299
On the other hand I couldn't reprint boarding passes at PDX last night. Had to see an agent. The new BP is a very poorly designed cluster f***. Why does CO have such an awful eye for design??
Unrelated, but I watched a customer who had no idea about her new MP# be told at the gate that the computer does not accept the old # as of 3/3 and she would have to ask for retro credit. I felt sad for her.
And finally, since GS/Military are not a group, I predict agents will skip them often and start with group 1.
Last edited by anc-ord772; Mar 5, 2012 at 7:19 pm
Mar 5, 2012 | 7:16 pm
#1041
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,836
UA! I used to be able to book intra S Asia awards from KUL. Now it wouldn't even load KUL-BKK (and there should be plenty of availability with TG, MS or LH).
Mar 5, 2012 | 7:17 pm
#1042
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
I was not offered SDC or stand-by via check in either..But going through "manually" thru "Change Flights" I was able to for $0
Mar 5, 2012 | 7:27 pm
#1043
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,265
The same airlines that should populate these award routes are showing up in other award region searches so it has nothing to do with partner airlines not being loaded.
It appears these airports ahven't been loaded. I've posted about this on a handful of occasions but it's yet to be addressed.
On so many levels this whole merger of, cough cough, equals, is a mess.
Mar 5, 2012 | 7:37 pm
#1044
Join Date: May 2009
Location: Herndon, Virginia
Programs: Mileage Plus 1k, 2.3MM Flyer, Hilton Diamond, Marriott Platinum Elite
Posts: 187
So how long does it take flights to post in the new world?
And related, how long before I know a GPU or CPU has been removed from my account after a flight in which I used it successfully.
And to clarify, you have no way to see used GPU/CPU as you did before?
No way to see if you are on upgrade list?
Biut is there a way to see if you tried to upgrade with an instrument, to see that the upgrade is pending.
So far, other than a couple of minor glitches, and my unfamiliarity with the new system, things seem to be smooth. Data is there, my call to 1k was answered in 5 minutes on Saturday (after I got dumped twice).
Have to see I don't like the award booking engine as well.
And related, how long before I know a GPU or CPU has been removed from my account after a flight in which I used it successfully.
And to clarify, you have no way to see used GPU/CPU as you did before?
No way to see if you are on upgrade list?
Biut is there a way to see if you tried to upgrade with an instrument, to see that the upgrade is pending.
So far, other than a couple of minor glitches, and my unfamiliarity with the new system, things seem to be smooth. Data is there, my call to 1k was answered in 5 minutes on Saturday (after I got dumped twice).
Have to see I don't like the award booking engine as well.
Mar 5, 2012 | 7:43 pm
#1045
Join Date: Apr 2003
Location: Berkeley, CA, USA
Programs: UA 2P, HH Gold
Posts: 104
Just spoke with US again, still no fix and no idea when it will be back up and running. Might try asking UA; getting fairly direct *A awards out of PER to North America can be difficult so really don't want to lose my existing flights (PER-SIN-HKG-YVR, HKG-SIN-PER).
If you hear any news, would be grateful for an update.
Cheers,
Michael
If you hear any news, would be grateful for an update.
Cheers,
Michael
Mar 5, 2012 | 7:45 pm
#1046
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,453
Is there any update on the R vs. ON waitlisted upgrades? I thought you said there should be a mid-day update, but I haven't seen anything. Please advise - very eager to see this issue resolved.
Mar 5, 2012 | 7:49 pm
#1047
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Has *anyone* had their upgrade issue (GPU/RPU) fixed yet?
Not touching any in my account as they'll pull later expiring ones before the earlier expiring ones that magically "disappeared"
Not touching any in my account as they'll pull later expiring ones before the earlier expiring ones that magically "disappeared"
Mar 5, 2012 | 8:41 pm
#1048
Join Date: Jan 2011
Location: WAS
Programs: UA 1K, HH Diamond
Posts: 193
I'm still sitting at -2 what it should be.... at least the issue is on UAInsider's post 1 now.
Mar 5, 2012 | 8:46 pm
#1049
Join Date: Mar 2012
Posts: 1
Can't log in
I was able to log in yesterday and was reminded of the new membership ID. Today, I couldn't log in any more, using either the old or new membership ID. The page told me to contact customer service. Waited almost 2 hours on the phone before I was dropped.
Is this a system-wide glitch that UA is actively looking at, or is it a unique problem that only affects me that I need to resolve by contacting customer service?
Is this a system-wide glitch that UA is actively looking at, or is it a unique problem that only affects me that I need to resolve by contacting customer service?
Mar 5, 2012 | 8:55 pm
#1050
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
I was able to log in yesterday and was reminded of the new membership ID. Today, I couldn't log in any more, using either the old or new membership ID. The page told me to contact customer service. Waited almost 2 hours on the phone before I was dropped.
Is this a system-wide glitch that UA is actively looking at, or is it a unique problem that only affects me that I need to resolve by contacting customer service?
Is this a system-wide glitch that UA is actively looking at, or is it a unique problem that only affects me that I need to resolve by contacting customer service?
I have heard of a few similar glitches, but most seem to have been ones folks found a way around (by some combination of new & old MP #s, CO OP #, and passwords & PINs). If you ever set up a username for your PMCO account, you can also try that and its password...