March 3rd, 2012 System Integration Master Thread (PSS)
Mar 6, 2012 | 2:28 pm
#1186
Join Date: Mar 2008
Location: Phoenix
Programs: UA 1K 2MM, AA EXP, Hilton Diamond
Posts: 95
Just checked the "HUB" and in the left hand box united is now saying the integration is COMPLETE! I would say far from it - outstanding issues for me include:
1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)
2 - Many reservations that still have the Ticket "Sync" contact reservations issue
3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.
5 - Inability for Star segments to book into anything other than Y!
and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.
Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)
2 - Many reservations that still have the Ticket "Sync" contact reservations issue
3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.
5 - Inability for Star segments to book into anything other than Y!
and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.
Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
Mar 6, 2012 | 2:29 pm
#1187
Join Date: Dec 2005
Location: Olympia, WA
Programs: AK, DL,UA
Posts: 360
[QUOTE=
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day.
5 - Inability for Star segments to book into anything other than Y!
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking...the frustration meter is escalating each and every day.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here![/QUOTE]
+1 ...
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day.
5 - Inability for Star segments to book into anything other than Y!
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking...the frustration meter is escalating each and every day.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here![/QUOTE]
+1 ...
Mar 6, 2012 | 2:30 pm
#1188
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
I see this posted in Thread #1:
Duplicate GPU and RPU deductions. Some Global Premier Upgrades (GPU) and Regional Premier Upgrades (RPU) show as being deducted twice. We're working to resolve this automatically and will post updates here
I had 2 GPUs disappear from my account.
From what I can see from account activity, they were pulled on a random date in February. I had no activity with United on this date, either reservations or flying.
I have no idea if this is something different than the "known" problem as listed on thread #1.
Anyone else missing GPUs with activity on dates that do not make sense?
Duplicate GPU and RPU deductions. Some Global Premier Upgrades (GPU) and Regional Premier Upgrades (RPU) show as being deducted twice. We're working to resolve this automatically and will post updates here
I had 2 GPUs disappear from my account.
From what I can see from account activity, they were pulled on a random date in February. I had no activity with United on this date, either reservations or flying.
I have no idea if this is something different than the "known" problem as listed on thread #1.
Anyone else missing GPUs with activity on dates that do not make sense?
Mar 6, 2012 | 2:32 pm
#1190
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
http://hub.united.com/en-us/Pages/default.aspx
...We are still working on processing account profiles and miles balances. Please allow 48 hours and check your account again online. Be assured that all award miles, Premier qualifying miles, Premier qualifying segments and upgrades in your MileagePlus account are safe as we finalize our system migration.
They can't get the story straight. 
Last edited by gfowler-ord-1k; Mar 6, 2012 at 4:50 pm Reason: fix HUB url
Mar 6, 2012 | 2:33 pm
#1191
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Yup. So what if the 65K PQMs I earned from United were there the 1st and 2nd day of migration and then poof were gone on day 3, day 4. So what if there's reduced mileage city pairs. The integration is complete ! Oh yes and MileagePlus is closed- thanks for calling!
Yup. So what if the 65K PQMs I earned from United were there the 1st and 2nd day of migration and then poof were gone on day 3, day 4. So what if there's reduced mileage city pairs. The integration is complete ! Oh yes and MileagePlus is closed- thanks for calling!
Mar 6, 2012 | 2:35 pm
#1192
Join Date: Jan 2001
Location: SFO, JFK, PHL, etc.
Programs: UA GS 2Million, Marriott PP & LTPP, Amtrak Select Exec
Posts: 337
I seem to have been demoted from 1K to Premier Platinum, in spite of the having earned well over 100K EQM's last year and being told that my new status would be 1K. And my current reservations now say that I'm Platinum, not 1K.
Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
Mar 6, 2012 | 2:37 pm
#1193
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Luckily my status wasn't downgraded. Just the 2012 qualifying activity pulled. The 1K desk response to me was MileagePlus was "closed" so nothing can be done until tomorrow.
The migration was going just fine and something screwed up when they turned mileage posting back on. Themiles posted, but every pqm earning activity prior to that vanished. This all occurred late last night and we have no resolution or fix yet today.
Luckily my status wasn't downgraded. Just the 2012 qualifying activity pulled. The 1K desk response to me was MileagePlus was "closed" so nothing can be done until tomorrow.
The migration was going just fine and something screwed up when they turned mileage posting back on. Themiles posted, but every pqm earning activity prior to that vanished. This all occurred late last night and we have no resolution or fix yet today.
Mar 6, 2012 | 2:38 pm
#1194
Join Date: Jun 2005
Location: PDX/HND
Programs: UA GS 4MM
Posts: 558
trying to hone in on the bug
aha! i have the same. additional note. did not happen for a CO EWR-DEL posting. but as soon as it posted a TG DEL-BKK UAInsider ran off to Rio with all my EQMs (or whatever the heck they are this week).
Mar 6, 2012 | 2:38 pm
#1195
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
1K Line Automated Response system: Terrible
There needs to be a way to avoid the voice response system. I was in the car today and the background noise was loud (I wasn't driving) and the system kept thinking background noise was responses.
Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all
Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all
Mar 6, 2012 | 2:38 pm
#1196
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Just checked the "HUB" and in the left hand box united is now saying the integration is COMPLETE! I would say far from it - outstanding issues for me include:
1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)
2 - Many reservations that still have the Ticket "Sync" contact reservations issue
3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.
5 - Inability for Star segments to book into anything other than Y!
and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.
Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)
2 - Many reservations that still have the Ticket "Sync" contact reservations issue
3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.
5 - Inability for Star segments to book into anything other than Y!
and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.
UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.
Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.
You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
Mar 6, 2012 | 2:41 pm
#1197
Join Date: Dec 2004
Location: SOW
Programs: UA GS 5 MM, Delta 1.8MM & Hilton Diamond, Avis Chairman, Marriott Lifetime Titanium
Posts: 776
I'm missing them too, but I do find it interesting that I do have 48.5 segments, but only 20,337 PQM.... right after the conversion I had over 56K PQM..... glad to know I'm not the only person who's having this problem. And before this I was batting 100% on the conversion.
Mar 6, 2012 | 2:42 pm
#1198
Join Date: Mar 2008
Location: Phoenix
Programs: UA 1K 2MM, AA EXP, Hilton Diamond
Posts: 95
Right above the INTEGRATION IS COMPLETE noitice it says
http://hub.united.com/en-us/Videos/Q...home-page.aspx
http://hub.united.com/en-us/Videos/Q...home-page.aspx
...We are still working on processing account profiles and miles balances. Please allow 48 hours and check your account again online. Be assured that all award miles, Premier qualifying miles, Premier qualifying segments and upgrades in your MileagePlus account are safe as we finalize our system migration.
They can't get the story straight.
Mar 6, 2012 | 2:43 pm
#1199
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
I seem to have been demoted from 1K to Premier Platinum, in spite of the having earned well over 100K EQM's last year and being told that my new status would be 1K. And my current reservations now say that I'm Platinum, not 1K.
Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
Mar 6, 2012 | 2:44 pm
#1200
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,450
There needs to be a way to avoid the voice response system. I was in the car today and the background noise was loud (I wasn't driving) and the system kept thinking background noise was responses.
Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all
Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all