There needs to be a way to avoid the voice response system. I was in the car today and the background noise was loud (I wasn't driving) and the system kept thinking background noise was responses.

Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all