I seem to have been demoted from 1K to Premier Platinum, in spite of the having earned well over 100K EQM's last year and being told that my new status would be 1K. And my current reservations now say that I'm Platinum, not 1K.
Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
If you are not upgraded yet it would be a good idea to get it taken care of ASAP. I would call UA (if you can get through) and/or PM
UA Insider.