March 3rd, 2012 System Integration Master Thread (PSS)
Mar 6, 2012 | 5:04 pm
#1216
Join Date: Sep 2007
Location: San Francisco
Programs: AA Platinum Pro Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 119
I'm a long time lurker and member, first post. I was happy to see that originally all my info posted to the new site perfectly. But, when my miles for a flight flown on March 1 (qualifying and otherwise) posted to my account today, all of my United premier qualifying miles (bulk of my miles) disappeared leaving only the Continental qualifying miles. I hope they don't consider the websites fully integrated until they fix that!
Mar 6, 2012 | 5:24 pm
#1217
Join Date: Jul 2004
Location: PDX
Programs: DL DM, Hyatt Globalist, Amtrak peon, Colbert Lifetime Platinum, Walk Score 100
Posts: 4,553
Mar 6, 2012 | 5:29 pm
#1218
Join Date: Mar 2012
Posts: 2
UA/CO Screwed Me in The Merger
TO: Jeff Smisek, CEO
I typically have never written a letter that is this direct.
I have been a 1K Mileage Plus member for years as well as a Million Miler on UA and several more million on other carriers for many years.
I am shocked how with the stroke of a merger pen, my UA went directly into the service toilet within minutes of the mergers effectiveness.
I booked an international ticket that was on a 72 hour hold until 3/3/12 at midnight.
I called all day on 3/3/12 in order to ticket the flight and thus not lose the space.
I have been on hold with reservations for 12 hours spread over 4 days without the ability to get through to an agent. DO THEY GET IT? I CANT GET THROUGH TO AN AGENT!
In 5 years, I have never waited more than few minutes to get through and now I have been on 4 days on hold with the same BS promo loop
Are they crazy? The USA Today articles were kind to UA given the utter disrespect and nonsense that we loyal customers have gone through, WITH NO ASSISITANCE WHATSOEVER!
Maybe Old Jeff is spending his time helping old CO customers in EWR or IAH, and the hell with everyone else.
Is everyone too busy cashing their merger bonus checks to pick up the damn phone for a million miler?
A first time flyer on Spirit airlines could get more service than I have gotten.
I am sure that my reserved space is gone and UA ultimately, someone with say that they are sorry and that nothing can be done.
In the meantime, UAs merger has completely screwed my vacation plans.
It is shocking from a customer service level, but expected from a regulatory level.
This IS the reason why mergers such as this should not be permitted and are designed to screw the customer in the long run.
No one should feel loyal to a company such as UA when they treat their best customers in this kind of manner without care.
Nonsensical in-flight videos and BS letters from the new CEO are all hype and marketing masturbation.
If I have to be on hold for 4 days, our pal, Jeff Smisek has a hell of a lot more to be concerned about.
Even the heartless Chevron CEO, Tilton had more customer savvy than this merged company currently has. Do we think that Tilton has to wait on hold for 4 days to demand his guaranteed positive first class space. I hope that he negotiated a direct phone line to reservations.
A completely Screwed Million Mile Customer
I typically have never written a letter that is this direct.
I have been a 1K Mileage Plus member for years as well as a Million Miler on UA and several more million on other carriers for many years.
I am shocked how with the stroke of a merger pen, my UA went directly into the service toilet within minutes of the mergers effectiveness.
I booked an international ticket that was on a 72 hour hold until 3/3/12 at midnight.
I called all day on 3/3/12 in order to ticket the flight and thus not lose the space.
I have been on hold with reservations for 12 hours spread over 4 days without the ability to get through to an agent. DO THEY GET IT? I CANT GET THROUGH TO AN AGENT!
In 5 years, I have never waited more than few minutes to get through and now I have been on 4 days on hold with the same BS promo loop
Are they crazy? The USA Today articles were kind to UA given the utter disrespect and nonsense that we loyal customers have gone through, WITH NO ASSISITANCE WHATSOEVER!
Maybe Old Jeff is spending his time helping old CO customers in EWR or IAH, and the hell with everyone else.
Is everyone too busy cashing their merger bonus checks to pick up the damn phone for a million miler?
A first time flyer on Spirit airlines could get more service than I have gotten.
I am sure that my reserved space is gone and UA ultimately, someone with say that they are sorry and that nothing can be done.
In the meantime, UAs merger has completely screwed my vacation plans.
It is shocking from a customer service level, but expected from a regulatory level.
This IS the reason why mergers such as this should not be permitted and are designed to screw the customer in the long run.
No one should feel loyal to a company such as UA when they treat their best customers in this kind of manner without care.
Nonsensical in-flight videos and BS letters from the new CEO are all hype and marketing masturbation.
If I have to be on hold for 4 days, our pal, Jeff Smisek has a hell of a lot more to be concerned about.
Even the heartless Chevron CEO, Tilton had more customer savvy than this merged company currently has. Do we think that Tilton has to wait on hold for 4 days to demand his guaranteed positive first class space. I hope that he negotiated a direct phone line to reservations.
A completely Screwed Million Mile Customer
Mar 6, 2012 | 5:33 pm
#1219
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
On Apollo, actually. Oddly enough, the fare structure IAD-SAN is completely different, with the GOV Y at $638 right now and several lesser classes down to Q at $260 (by the way, all fares I've quoted are one-way). The best auto-upgrade fare (for 1K, at least) is M at $527, which doesn't seem so bad since it's only about 20% cheaper than the regular M, although the latter requires a roundtrip.
Mar 6, 2012 | 5:37 pm
#1220
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
Welcome to FT!, ABTravel
sorry you have had trouble.
Not to excuse the situation but the past weekend was an extraordinary set of circumstance and unfortunately a bad choice of time for your circumstances.
I hope you are using the 1K phone number(on the back of your 1K card) -- I have had to call twice in the past 3 days and it was 5 minutes one time and 20 minutes the other. Not what I hope/expect to see in a more normal time.
Not to excuse the situation but the past weekend was an extraordinary set of circumstance and unfortunately a bad choice of time for your circumstances.
I hope you are using the 1K phone number(on the back of your 1K card) -- I have had to call twice in the past 3 days and it was 5 minutes one time and 20 minutes the other. Not what I hope/expect to see in a more normal time.
Mar 6, 2012 | 5:44 pm
#1221
Join Date: Mar 2012
Posts: 43
I think that will take effects later ("late first quarter"), definitely not on 3/3.
Given the state of the system, I wonder what will happen if you just show up insist that you are elite and they also have not sent you a card
Given all the problems, I think they probably want to settle the existing problems first before making more changes.
Given the state of the system, I wonder what will happen if you just show up insist that you are elite and they also have not sent you a card
Given all the problems, I think they probably want to settle the existing problems first before making more changes.
Well, then after that, it was confirmed and published by United that it (the companion program) will also commence when the 2012 new MP program started which was also supposed to be 3/3. Bah. I'm going to follow up in a few hours with customer service to see what can be done. I mean, E+ would be great as is priority luggage and boarding, but my main gripe is the luggage fee.
Mar 6, 2012 | 5:52 pm
#1222
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA GS MM, Marriott Life Plat, Hyatt Globalist, Southwest Alist pref, various others of little note
Posts: 2,873
TO: Jeff Smisek, CEO
I typically have never written a letter that is this direct.
I have been a 1K Mileage Plus member for years as well as a Million Miler on UA and several more million on other carriers for many years.
I am shocked how with the stroke of a merger pen, my UA went directly into the service toilet within minutes of the mergers effectiveness.
I booked an international ticket that was on a 72 hour hold until 3/3/12 at midnight.
I called all day on 3/3/12 in order to ticket the flight and thus not lose the space.
I have been on hold with reservations for 12 hours spread over 4 days without the ability to get through to an agent. DO THEY GET IT? I CANT GET THROUGH TO AN AGENT!
In 5 years, I have never waited more than few minutes to get through and now I have been on 4 days on hold with the same BS promo loop
Are they crazy? The USA Today articles were kind to UA given the utter disrespect and nonsense that we loyal customers have gone through, WITH NO ASSISITANCE WHATSOEVER!
Maybe Old Jeff is spending his time helping old CO customers in EWR or IAH, and the hell with everyone else.
Is everyone too busy cashing their merger bonus checks to pick up the damn phone for a million miler?
A first time flyer on Spirit airlines could get more service than I have gotten.
I am sure that my reserved space is gone and UA ultimately, someone with say that they are sorry and that nothing can be done.
In the meantime, UAs merger has completely screwed my vacation plans.
It is shocking from a customer service level, but expected from a regulatory level.
This IS the reason why mergers such as this should not be permitted and are designed to screw the customer in the long run.
No one should feel loyal to a company such as UA when they treat their best customers in this kind of manner without care.
Nonsensical in-flight videos and BS letters from the new CEO are all hype and marketing masturbation.
If I have to be on hold for 4 days, our pal, Jeff Smisek has a hell of a lot more to be concerned about.
Even the heartless Chevron CEO, Tilton had more customer savvy than this merged company currently has. Do we think that Tilton has to wait on hold for 4 days to demand his guaranteed positive first class space. I hope that he negotiated a direct phone line to reservations.
A completely Screwed Million Mile Customer
I typically have never written a letter that is this direct.
I have been a 1K Mileage Plus member for years as well as a Million Miler on UA and several more million on other carriers for many years.
I am shocked how with the stroke of a merger pen, my UA went directly into the service toilet within minutes of the mergers effectiveness.
I booked an international ticket that was on a 72 hour hold until 3/3/12 at midnight.
I called all day on 3/3/12 in order to ticket the flight and thus not lose the space.
I have been on hold with reservations for 12 hours spread over 4 days without the ability to get through to an agent. DO THEY GET IT? I CANT GET THROUGH TO AN AGENT!
In 5 years, I have never waited more than few minutes to get through and now I have been on 4 days on hold with the same BS promo loop
Are they crazy? The USA Today articles were kind to UA given the utter disrespect and nonsense that we loyal customers have gone through, WITH NO ASSISITANCE WHATSOEVER!
Maybe Old Jeff is spending his time helping old CO customers in EWR or IAH, and the hell with everyone else.
Is everyone too busy cashing their merger bonus checks to pick up the damn phone for a million miler?
A first time flyer on Spirit airlines could get more service than I have gotten.
I am sure that my reserved space is gone and UA ultimately, someone with say that they are sorry and that nothing can be done.
In the meantime, UAs merger has completely screwed my vacation plans.
It is shocking from a customer service level, but expected from a regulatory level.
This IS the reason why mergers such as this should not be permitted and are designed to screw the customer in the long run.
No one should feel loyal to a company such as UA when they treat their best customers in this kind of manner without care.
Nonsensical in-flight videos and BS letters from the new CEO are all hype and marketing masturbation.
If I have to be on hold for 4 days, our pal, Jeff Smisek has a hell of a lot more to be concerned about.
Even the heartless Chevron CEO, Tilton had more customer savvy than this merged company currently has. Do we think that Tilton has to wait on hold for 4 days to demand his guaranteed positive first class space. I hope that he negotiated a direct phone line to reservations.
A completely Screwed Million Mile Customer
Mar 6, 2012 | 5:52 pm
#1223
Join Date: Jan 2012
Location: New York
Programs: Delta Diamond, National Executive Elite, SPG Platinum, Hyatt Diamond
Posts: 14
Once again, I have a flight tomorrow that once I check in my boarding pass doesnt reflect my 1K status or have me on the upgrade list. No one at 1K desk can figure it out now I'm on hold for Web Support. Same drill I underwent Sunday for Monday morning's flight. I imagine nothing will be able to be done until I get to LGA tomorrow and have Continental person manually do it...which will be too late for an upgrade. This is getting mightly frustrating...has anyone else encountered this problem - looking for any guidance or help!!! On another note, I booked a flight on Delta a few hours ago for next week and cleared upgrade list a few hours later...maybe I should go back! UGH 
Mar 6, 2012 | 6:06 pm
#1224
Join Date: Dec 2009
Location: SFO
Programs: UA 1K, HH Diamond
Posts: 173
Was nominated in Oct/Nov to be a Million Mile Companion and was told by Premier Executive Customer Service on January 28 that this would be in full swing on March 3 so I decided to book United for a lot of traveling I was going to be doing in mid March - May. My travel commences on March 11 and obviously, my MP profile page still doesn't show this status which reflects the recent postings about how it won't be reflected until mid-March when the new credentials are sent out. My gripe is that I have to pay a crap ton of luggage fees now, both ways, for who knows how long until this issue is fixed. I made the decision to book with UA based on the program commencing March 3 and now I just feel really misled! Is there any way to avoid this?
I tried calling the elite MP customer service number and the agent tried to do something about it but she mentioned the system was down and she wanted me to call back in a few hours. She speculated that if I gave my MP# to the agent at check-in, they would be able to waive the luggage fees but I told her if I had no "official" status displayed on my profile, why would they waive it? She then said to have them call UA directly to get that taken care of at the counter if they give me trouble but I wanted more than that--Some type of confirmation or something.
How exhausting! Anybody have any tips, recommendations, or answers? Thanks in advance!
Mar 6, 2012 | 6:07 pm
#1225
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
Mar 6, 2012 | 6:15 pm
#1226
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Mar 6, 2012 | 6:19 pm
#1227
Join Date: Jun 2004
Location: SFO, SJC
Programs: UA MM /Gold ; AS MVP Gold; SWA A LIst and CP; HH Gold; Bonvoy Titanium; IHG Plat Elite
Posts: 592
Mr Lainys and I flew to Canada on night of Mar 2nd 2012. UA checkin at SFO was quiet and counter agent informed me that they were going to have extended hours for the 1k/GS security line (nice surprise since they are normally closed by 6pm). Bags checked on with no problems, boarding passes printed also no problems. Flight was late but that was due to a late inbound... nothing to do with the pending cutover.
We flew back to SFO yesterday evening March 5th 2012. Checked in online with no problems. At the counter, they printed 2 out of 4 luggage tags. Agent could not get the missing ones to reprint so they resorted to manual tags. The agent kept mumbling "this is all new to me" but I said nothing while he worked on "what to do next". This added 30 min to my usual checkin time but I had arrived earlier than normal so we weren't in a panic. Flight was late taking off due to weather. All bags arrived at SFO with the flight.
All in all we had a fairly uneventful experience traveling a day before (and 2 days after) the computer merger. I had expected the worst and was pleasantly surprised. Nice job UA!
We flew back to SFO yesterday evening March 5th 2012. Checked in online with no problems. At the counter, they printed 2 out of 4 luggage tags. Agent could not get the missing ones to reprint so they resorted to manual tags. The agent kept mumbling "this is all new to me" but I said nothing while he worked on "what to do next". This added 30 min to my usual checkin time but I had arrived earlier than normal so we weren't in a panic. Flight was late taking off due to weather. All bags arrived at SFO with the flight.
All in all we had a fairly uneventful experience traveling a day before (and 2 days after) the computer merger. I had expected the worst and was pleasantly surprised. Nice job UA!
Mar 6, 2012 | 6:34 pm
#1229
Join Date: Aug 2005
Location: FLL
Programs: UA Gold 1MM, Marriott Bonvoy LTTE, BA Silver
Posts: 7,724
I'm a long time lurker and member, first post. I was happy to see that originally all my info posted to the new site perfectly. But, when my miles for a flight flown on March 1 (qualifying and otherwise) posted to my account today, all of my United premier qualifying miles (bulk of my miles) disappeared leaving only the Continental qualifying miles. I hope they don't consider the websites fully integrated until they fix that!
(I didn't take screenshots!)Probably happens when the code is something like:
When-new-flight-posts:
<ADD EQM to CURRENT EQM [generated from new system]>
(instead of ignoring)
<ADD EQM to MIGRATED EQM FROM UA + ANY CO EQM POSTINGS SINCE MIGRATION DATE>
!
(NYC-based 1K transitioning from UA to CO number)
Current:
Year to Date Premier Miles: 2,198
Year to Date Premier Segments: 16.5
That's quite a few 133 mile flights this year....!
Last edited by seanp7; Mar 6, 2012 at 6:40 pm
Mar 6, 2012 | 6:42 pm
#1230
Join Date: Feb 2012
Programs: United 1K, AA ExecPlat, Delta Ham Sandwich Platinum (former Diamond), SPG Plat
Posts: 34
Once again, I have a flight tomorrow that once I check in my boarding pass doesnt reflect my 1K status or have me on the upgrade list. No one at 1K desk can figure it out now I'm on hold for Web Support. Same drill I underwent Sunday for Monday morning's flight. I imagine nothing will be able to be done until I get to LGA tomorrow and have Continental person manually do it...which will be too late for an upgrade. This is getting mightly frustrating...has anyone else encountered this problem - looking for any guidance or help!!! On another note, I booked a flight on Delta a few hours ago for next week and cleared upgrade list a few hours later...maybe I should go back! UGH
The miles from my SYD-LAX-ORD flight from March 4th just posted, which wiped out my ~21,500 EQM miles that had been there a couple of hours ago, leaving me with 0 EQM miles for 2012 (even the ~9226 miles for the new posting did not get credited as EQM miles)...
Also, I see that SYD has also magically gotten closer to ORD - it's now 9226 miles total, instead of 9232 miles, which is what it was before March 3rd (and every mile counts, since I'm still around ~3,500 miles short to meet the 35K 1K challenge!!)...
P.S. I also flew the day of the NWA-Delta IT system merger (HNL to some connecting city in the US), and I don't recall experiencing ANY issues, plus my online account had no issues either (w/ disappearing miles/status/etc.)! I am starting to lose patience...(luckily I do not have any more UA or Star Alliance flights currently booked...)