FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 6, 2012 | 6:19 pm
  #1227  
lainys
All eyes on you!
20 Years on Site
 
Join Date: Jun 2004
Location: SFO, SJC
Programs: UA MM /Gold ; AS MVP Gold; SWA A LIst and CP; HH Gold; Bonvoy Titanium; IHG Plat Elite
Posts: 592
Mr Lainys and I flew to Canada on night of Mar 2nd 2012. UA checkin at SFO was quiet and counter agent informed me that they were going to have extended hours for the 1k/GS security line (nice surprise since they are normally closed by 6pm). Bags checked on with no problems, boarding passes printed also no problems. Flight was late but that was due to a late inbound... nothing to do with the pending cutover.

We flew back to SFO yesterday evening March 5th 2012. Checked in online with no problems. At the counter, they printed 2 out of 4 luggage tags. Agent could not get the missing ones to reprint so they resorted to manual tags. The agent kept mumbling "this is all new to me" but I said nothing while he worked on "what to do next". This added 30 min to my usual checkin time but I had arrived earlier than normal so we weren't in a panic. Flight was late taking off due to weather. All bags arrived at SFO with the flight.

All in all we had a fairly uneventful experience traveling a day before (and 2 days after) the computer merger. I had expected the worst and was pleasantly surprised. Nice job UA!
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