Welcome to FT!,
ABTravel
Originally Posted by
ABTravel
.... I have been on hold with reservations for 12 hours spread over 4 days without the ability to get through to an agent. ....
A completely Screwed Million Mile Customer
sorry you have had trouble.
Not to excuse the situation but the past weekend was an extraordinary set of circumstance and unfortunately a bad choice of time for your circumstances.
I hope you are using the 1K phone number(on the back of your 1K card) -- I have had to call twice in the past 3 days and it was 5 minutes one time and 20 minutes the other. Not what I hope/expect to see in a more normal time.