March 3rd, 2012 System Integration Master Thread (PSS)
Mar 5, 2012 | 10:25 pm
#1066
Join Date: Jul 2004
Location: PDX
Programs: DL DM, Hyatt Globalist, Amtrak peon, Colbert Lifetime Platinum, Walk Score 100
Posts: 4,553
The system doesn't seem to recognize YTZ (Toronto City), which is served by AC.
Mar 5, 2012 | 10:36 pm
#1067
Join Date: Mar 2008
Location: ORD
Programs: UA GS MM, SPG/MR Lifetime Platinum Premier
Posts: 9
Me too on reduced ORD-SFO miles and 2012 PMUA miles vanishing. I wonder if they're going back and retroactively applying the reduced miles to all of our 2012 flights?
Mar 5, 2012 | 10:40 pm
#1068
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Who knows what the heck is going on....and at this hour we're likely not going to know at a minimum until tomorrow morning.
I thought the migration was safe because it had already occurred. Now, the minute something posts post-migration, everything else goes away? Not good.
Sorry guys, I believe that United was unprepared for the migration. The hold times would not be occurring if it weren't for this (growing) list of problems.
I thought the migration was safe because it had already occurred. Now, the minute something posts post-migration, everything else goes away? Not good.
Sorry guys, I believe that United was unprepared for the migration. The hold times would not be occurring if it weren't for this (growing) list of problems.
Mar 5, 2012 | 10:40 pm
#1069
Join Date: Dec 2002
Location: SFO
Posts: 4,198
"Complimentary seat assignments are not available"
Complimentary seat assignments are not available
What does this mean? A (GM) friend is trying to book JFK-SFO and seeing these messages ...
What does this mean? A (GM) friend is trying to book JFK-SFO and seeing these messages ...
Mar 5, 2012 | 10:40 pm
#1070
Join Date: Feb 2010
Programs: UA Platinum, Hilton Diamond
Posts: 144
I had this problem today. On the website the other person on my reservation disappeared. When we went to kiosk to get boarding passes, we weren't able to print for both of us in. When he tried to use the kiosk in independently, the kiosk wouldn't recognize him (but thought it was his wife, also on our flight). Ended up waiting in line to talk to an agent. Good luck to you.
Next problem: reservations that had unconfirmed schedule changes have now gone back to "ticketed and confirmed", including one of mine where the connecting flight leaves EWR 3 1/2 hours before I arrive (why did the system do this in the first place?).
Mar 5, 2012 | 10:52 pm
#1071
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 62,527
Status has changed since 3/3. And my EQM that were posted to my PMUA MP account are now gone, even though they were showing on 3/3.
Having good data get expunged is insane. What a dreck integration job.
Having good data get expunged is insane. What a dreck integration job.
Mar 5, 2012 | 10:57 pm
#1072
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Sorry to say but I agree. I was patient for the first two days, but to have *mounting* problems afterwards seems to indicate that the integration was poorly and unprofessionally executed.
During the migration, my EQM and RDM from PMUA came over as expected. Now to have 65K PQM just randomly disappear as one flight is credited. Bizarre.
Also, the reduced mileage thing is what's really getting me. I would truly like an answer on this, and if it is a glitch, how to go about getting credited the proper PQM/RDM for the flight.
During the migration, my EQM and RDM from PMUA came over as expected. Now to have 65K PQM just randomly disappear as one flight is credited. Bizarre.
Also, the reduced mileage thing is what's really getting me. I would truly like an answer on this, and if it is a glitch, how to go about getting credited the proper PQM/RDM for the flight.
Mar 5, 2012 | 11:14 pm
#1073
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,705
I spent some time balancing my miles on Quicken on Sunday. It seemed that my UA flight last Monday is included in the total transferred from MP but not listed as a transaction.
Friday's flight home has not posted yet. Maybe when it is, I will also see some of the zero outs others are reporting (right now, things look OK on my account.
As far as the reduce miles....Since we are on CO's system, CO's mileage measurement applies. I guess someone high up has to make a decision whether to switch to the older UA measurement or stay with the CO.
Friday's flight home has not posted yet. Maybe when it is, I will also see some of the zero outs others are reporting (right now, things look OK on my account.
As far as the reduce miles....Since we are on CO's system, CO's mileage measurement applies. I guess someone high up has to make a decision whether to switch to the older UA measurement or stay with the CO.
Mar 5, 2012 | 11:17 pm
#1074
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
I spent some time balancing my miles on Quicken on Sunday. It seemed that my UA flight last Monday is included in the total transferred from MP but not listed as a transaction.
Friday's flight home has not posted yet. Maybe when it is, I will also see some of the zero outs others are reporting (right now, things look OK on my account.
As far as the reduce miles, I noticed this before the merger when I accidentally credited to CO instead of UA on one trip. Since we are on CO's system, CO's mileage measurement applies. I guess someone high up has to make a decision whether to switch to the older UA measurement or stay with the CO.
Friday's flight home has not posted yet. Maybe when it is, I will also see some of the zero outs others are reporting (right now, things look OK on my account.
As far as the reduce miles, I noticed this before the merger when I accidentally credited to CO instead of UA on one trip. Since we are on CO's system, CO's mileage measurement applies. I guess someone high up has to make a decision whether to switch to the older UA measurement or stay with the CO.
On CO, SFO-HNL was *always* 2,398. Not 2,393 as I earned this week. ORD-SFO was *always* 1,846, not 1,839 that I earned this week.
Mileage for everything went down - CO's metrics were not different from UA's pre merger.
I am no fan of $misek and all of this, but you can't blame the PMCO systems for this -- this reduced mileage appeared on SHARES post-3/3, not before it.
Mar 5, 2012 | 11:25 pm
#1075
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,705
Again, people keep saying this, but it's just not the case.
On CO, SFO-HNL was *always* 2,398. Not 2,393 as I earned this week. ORD-SFO was *always* 1,846, not 1,839 that I earned this week.
Mileage for everything went down - CO's metrics were not different from UA's pre merger.
I am no fan of $misek and all of this, but you can't blame the PMCO systems for this -- this reduced mileage appeared on SHARES post-3/3, not before it.
On CO, SFO-HNL was *always* 2,398. Not 2,393 as I earned this week. ORD-SFO was *always* 1,846, not 1,839 that I earned this week.
Mileage for everything went down - CO's metrics were not different from UA's pre merger.
I am no fan of $misek and all of this, but you can't blame the PMCO systems for this -- this reduced mileage appeared on SHARES post-3/3, not before it.
Mar 5, 2012 | 11:27 pm
#1076
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Prior to the mass migration was it possible to 1) stand by for an earlier flight and 2) cancel your check in on line?
Mar 5, 2012 | 11:30 pm
#1077
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
If it's a glitch, which my hunch tells me it most likely is, I sure hope the fix to post the correct mileage (in both PQM and RDM) is automatic..
Mar 5, 2012 | 11:34 pm
#1078
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,705
I gotcha. Just wanted to make sure we were all on the same page. It's relatively easy since most of the negative "changes" came from the CO side ... I think this is just SHARES being SHARES.
If it's a glitch, which my hunch tells me it most likely is, I sure hope the fix to post the correct mileage (in both PQM and RDM) is automatic..
If it's a glitch, which my hunch tells me it most likely is, I sure hope the fix to post the correct mileage (in both PQM and RDM) is automatic..
See interesting thread here: http://www.flyertalk.com/forum/trave...nt-change.html
Mar 5, 2012 | 11:37 pm
#1079
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
My understanding is that there is a table in the system for the city pairs. Unless someone changed the table on 3/3...you would think that would be the last thing they wanted to touch with all other changes.
See interesting thread here: http://www.flyertalk.com/forum/trave...nt-change.html
See interesting thread here: http://www.flyertalk.com/forum/trave...nt-change.html
Even if UA were to make such a drastic change, they'd have a hard time explaining why everything was reduced by relatively the same amount percentage wise-or why they are choosing to make such a move.
I imagine we'll hear something about this very soon since miles have started posting, customers will notice the reduction
Mar 5, 2012 | 11:37 pm
#1080
Join Date: Dec 1999
Programs: UA Plat/1MM, AC 25K, Marriott LT Platinum
Posts: 467
I noticed a similar problem. My PQM balance was correct post-migration except for a flight I took on 2/29, which hadn't posted pre-migration. Now that the 2/29 flight has posted, my PQM balance reflects only the 2/29 flight and not all the other UA flights I took this year. I'm not sure whether to wait and see if it gets fixed or whether I should call MP.