Originally Posted by
cardinal98
I had this problem today. On the website the other person on my reservation disappeared. When we went to kiosk to get boarding passes, we weren't able to print for both of us in. When he tried to use the kiosk in independently, the kiosk wouldn't recognize him (but thought it was his wife, also on our flight). Ended up waiting in line to talk to an agent. Good luck to you.
2 hours and 5 minutes on the Premier line seems to have fixed this. Apparently my wife was still listed on my reservation but her ticket information had completely disappeared. The agent who fixed it said it was a fairly common problem but didn't offer any explanation of the conditions that would cause it. As a former software tester I'm curious about where the process broke.
Next problem: reservations that had unconfirmed schedule changes have now gone back to "ticketed and confirmed", including one of mine where the connecting flight leaves EWR 3 1/2 hours before I arrive (why did the system do this in the first place?).