March 3rd, 2012 System Integration Master Thread (PSS)
Mar 6, 2012 | 5:12 am
#1096
Join Date: May 2011
Posts: 5,815
Looks like miles are starting to post again! I just got my 3/2 flights posted HOWEVER, it doesn't seem to increase my lifetime nor my premier qualification numbers. Maybe it takes 24 hours to update?
If so, haven't noticed that kind of lag before.
EDIT: Actually, it looks like all of my PMUA PQM and lifetime miles disappeared?! It was there yesterday -- what in the world is going on?
If so, haven't noticed that kind of lag before.
EDIT: Actually, it looks like all of my PMUA PQM and lifetime miles disappeared?! It was there yesterday -- what in the world is going on?
Mar 6, 2012 | 5:23 am
#1097
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,917
Update and Upgrade
Thanks, My situation was that I am on a PS Flight booked with PMUA and had a 1K Sponsor my CR1's at the time. Outbound leg cleared at the 2 week mark. After the IT change on Saturday, I had a new locator and the Waring just as you described. In post 1 UA Insider updated today that its a known issue. I as a 1P waited 50 minutes then hung up.. Had my 1K sponsor conference us in on they answered in 2 minutes or so. Nice seasoned UA agent from HNL. She placed us on hold, had to wait for a supervisor/at help desk . Once they came on the line with her all solved. Reservation is now "updated and in sync" Warning dissapeared and I now officially waiting for R inventory to open, then the sweep I guess..
Hope this helps others..
Safe Travels
Hope this helps others..
Safe Travels
I also checked Inventory and it now shows R3 for the flight as well. Seems like calling did the trick for me.. Thanks and Safe Travels
Mar 6, 2012 | 5:34 am
#1099
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
many
4 - I can't even book via phone because UA thinks everyone has a ZIP code. I can't believe I am the only person complaining about this - we must have overseas members who are having the same challenge. Since conversion, I have been unable to speak to the 1K desk...so I can't even purchase a revenue ticket over the phone!
Mar 6, 2012 | 5:37 am
#1100
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 72,322
Well, they fixed one glitch last night. The "remember me" function at sign in apparently works again. 
Mar 6, 2012 | 6:40 am
#1101
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,162
you guys missing just 5 miles are lucky.
I just had this flight posted:
3/2/2012 Lufthansa 402S
Frankfurt-New York/Newark S / S 1927
thats less than half of the way...
and the two CO flights from 2/25 have now disappeared along with EQMs.
I just had this flight posted:
3/2/2012 Lufthansa 402S
Frankfurt-New York/Newark S / S 1927
thats less than half of the way...
and the two CO flights from 2/25 have now disappeared along with EQMs.
Mar 6, 2012 | 6:42 am
#1102
Join Date: Feb 2010
Location: Southern CT & Phoenix, AZ
Programs: UA Premier Gold, Hyatt Plat, Hilton Silver, Marriott Gold
Posts: 237
Missing PQM's - were there now gone (PMUA)
Shortly after the integration, all of my PQM's were accounted for. However, when I signed on this morning, all of my PMUA PQM's have now disappeared from my account. I'm now missing about 5000 PQM's!!
I'm also still waiting for a PMUA flight to post from 2/29 but figured that was just a matter of time.
How should I deal with this - is it a known issue that is being fixed or do I need to call it in?
I'm also still waiting for a PMUA flight to post from 2/29 but figured that was just a matter of time.
How should I deal with this - is it a known issue that is being fixed or do I need to call it in?
Mar 6, 2012 | 6:50 am
#1103
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
I just saw RDM (with elite bonus), PQM, and lifetime miles for my first two segments on 3/1 posted. What surprised me was that RDM also included PP card bonus (25%) although both were UA metal. I'm not complaining but I'm pretty sure that PP bonus used to be given only for CO metal segments. I also think that PP bonus was supposed to be taken away on 3/3, so I'll see what happens to my CO metal segment on 3/1, last pre-integration segment (UA metal) on 3/2, and two post-integration segments on 3/3.
Mar 6, 2012 | 7:10 am
#1104
Join Date: Jan 2012
Location: New York
Programs: Delta Diamond, National Executive Elite, SPG Platinum, Hyatt Diamond
Posts: 14
Woke up to see I'm missing around 30,000 PQM missing (basically any flights I had prior to 3/2 aren't showing up)....has anyone reached Mileage Plus line to inquire and see if they can correct? I imagine it will be corrected soon with an update or should I call and hold ?
Mar 6, 2012 | 7:29 am
#1105
Join Date: Jan 2006
Location: Colorado
Programs: UAL 1K 1MM, Hilton Gold
Posts: 199
Upgrade waitlist?
I just cannot find the right buttons on the new web site to see if I am waitlisted for an upgrade or I can't pick seats if I am! Can someone point me to the right place on the web site to see if I am on a waitlist? Or is this just not working yet? I have a flight DEN-MEL this Friday and have an upgrade requested for the long leg, but don't see any 'you have been waitlisted' messages. Do I just need to sit on the phone for hours to get them to fix this?
Mar 6, 2012 | 7:34 am
#1106
Join Date: Jul 2010
Location: LAX
Programs: DL-PM | UA-1K | HH-Gold
Posts: 938
I too am missing my 25K in PQM from my real United account (not this CO as UA mess). My miles from flights last Thursday also never posted. Two JFK itineraries are being booked for me today and you better believe they're both going on DL given that my missing regional and global upgrades would put me in the back of the bus on the p.s. flights unless United happens to suddenly become competent.
Good luck United.
Good luck United.
Mar 6, 2012 | 7:40 am
#1107
Join Date: Nov 2007
Location: MCI
Programs: UA Plat, Million Miler; Starbucks Reserve
Posts: 281
I too lost all my PQMs from 2012 this morning, except for the flight on March 1. Strangely, all the PQSs remain (so I flew 11 segments for a total of 500 miles apparently). Surely this is an easy fix that will happen quickly (he said, cautiously).
Mar 6, 2012 | 7:43 am
#1108
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
Before Intergration I had 250,000 Plus Lifetime miles and a small balance of RDM miles, now ZERO
Anyone else have this happen?
Anyone else have this happen?
Mar 6, 2012 | 7:52 am
#1109
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,708
Hello UA Insiders-
Are elites who possess the "right" credit card and are traveling on a coach award (either "X" or "XN" now being upgraded? Has the supposed glitch regarding "XN" been fixed?
Are elites who possess the "right" credit card and are traveling on a coach award (either "X" or "XN" now being upgraded? Has the supposed glitch regarding "XN" been fixed?
Mar 6, 2012 | 7:54 am
#1110
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
I am missing 4k PQM's from United. In my account details it shows 2k miles were transferred from old United but those miles don't add up in the total. Further on the account summary screen with recent activity it shows the same date and transaction but with 0 miles transferred. The other 2K miles are from Colgan Air flights operating as CO connection are not showing at all.
Further, cc miles from 5 days ago have not posted. Usually they post the day before I get my statement. Flight from Saturday has also not posted.
Currently have a miles flight on hold for $8 but running out of time. Should I even bother calling United or will I be on hold till the cows come home?
Further, cc miles from 5 days ago have not posted. Usually they post the day before I get my statement. Flight from Saturday has also not posted.
Currently have a miles flight on hold for $8 but running out of time. Should I even bother calling United or will I be on hold till the cows come home?