March 3rd, 2012 System Integration Master Thread (PSS)

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Mar 3, 2012 | 10:05 am

#346

NickP 1K

Join Date: Jan 2000

Location: SoCal to the rest of the world...

Programs: AA 1MM EXP. UA 2MM Lifetime Plat

Posts: 6,742

Quote:

Originally Posted by c1mth0g

Thanks for confirming! Problem exists for me for both GPUs and RPUs. (3 RPUs and 2 GPUs reserved/used for future trips and twice the number pulled). In fact, when I look at my account activity, I see that the additional GPUS and RPUs were pulled on 3/3/2012 (in addition to some date in Feb).

Looked at my activity as well and YUP my RPU's were double pulled (ignore the SWU's - had out of sequence SWU's pulled that was fixed my MP). I only had 7 RPU's (old Regionals) pulled for future trips; now ANOTHER 7 were pulled today.

http://i42.tinypic.com/fdwpwj.jpg

Shannon: Feel free to forward above link to your team on double RPU's being pulled; Also any word on UA records that had Infants being thoroughly hosed on pax names now?

Mar 3, 2012 | 10:06 am

#347

LinBros

Join Date: Apr 2005

Location: Chicago

Programs: United 1K MM, Marriott Lifetime Titanium, Hyatt Globalist, Hilton Diamond

Posts: 739

Quote:

Originally Posted by UA Insider

Hi EMAW, try giving SILVERWING a try (without the S).

While SILVERWING is accepted, I can't find any case where zone fares are quoted. Seems to just provide the same fares available without the SILVERWING offer code.

Is this just a transition issue or are the zone fares no longer available.

On a related note can we use the Chase Credit Card Companion Zone Fares via online booking now and if so what's the process to access those fares?

Mar 3, 2012 | 10:06 am

#348

exerda

Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend

Join Date: Oct 2004

Location: Between DCA and IAD

Programs: UA 1K MM; Hilton Diamond

Posts: 72,666

I know it's a big task and we should expect hiccups, but weren't there claims that IT had already tried the switchover several times successfully before today? So why all the issues now?

Mar 3, 2012 | 10:10 am

#349

PlaneGeek19

Join Date: Mar 2011

Programs: AA UA (2P) US

Posts: 36

new site issues even though tested

Quote:

Originally Posted by exerda

I know it's a big task and we should expect hiccups, but weren't there claims that IT had already tried the switchover several times successfully before today? So why all the issues now?

I would assume that because lots of people are trying to do things at once and its something they did not think would happen

Mar 3, 2012 | 10:12 am

#350

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,527

GPUs/RPUs pulled twice for future itineraries

Quote:

Originally Posted by NickP 1K

OK - it looks like the pattern is becoming clear - hopefully someone at UA notices and reports this.

Mine looks like yours too. GPUs and RPUs pulled twice - once on 3/3 and once on 2/25, even though 2/25 wasn't the date I requested the upgrades.

3/3/2012 Global Premier Upgrade Redemption (1) 0
3/3/2012 Global Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
2/25/2012 System-wide Upgrade Redemption (1) 0
2/25/2012 System-wide Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0

Interesting to see the change in name from SWU to GPU

Mar 3, 2012 | 10:14 am

#351

SkagitFF

Join Date: Apr 2003

Location: Split between Pacific NW and San Diego

Programs: UA 1K MM, DL Gold, Avis First, Various hotel elites

Posts: 136

So far so good here

I'm not scheduled to fly until 3/7.

So far the new MP # and old PW work fine. Current balances, new PNR's, seat assignments made it across. Became a MM a few weeks ago and no indication as well as lifetime balance but I'm assuming a followup.

UA Insider's presence and responsiveness is most appreciated. Hopefully ops can smooth out.

Mar 3, 2012 | 10:15 am

#352

navi-c

Join Date: Jan 2011

Location: WAS

Programs: UA 1K, HH Diamond

Posts: 193

Quote:

Originally Posted by c1mth0g

Yes, it seems like GPUs and RPUs were deducted twice from my account for itineraries in the future. This includes itineraries where the upgrade is confirmed, where the upgrade is waitlisted, and sponsored itineraries.

Another data point. As of ~9am this morning everything was fine. I had the correct number of GPUs. Just logged in again and saw two fewer GPUs. With no action on my part. It appears to be related to the name switchover???

3/3/2012 Global Premier Upgrade Redemption
(1)
3/3/2012 Global Premier Upgrade Redemption
(1)
3/2/2012 System-wide Upgrade Redemption
(1)
3/2/2012 System-wide Upgrade Redemption
(1)

So the double up occurred with different upgrade instrument names. Also this was for two sponsored SWU/GPU. Hopefully they can go through and automatically fix this.

Mar 3, 2012 | 10:15 am

#353

NickP 1K

Join Date: Jan 2000

Location: SoCal to the rest of the world...

Programs: AA 1MM EXP. UA 2MM Lifetime Plat

Posts: 6,742

Quote:

Originally Posted by c1mth0g

Looks like on 2/25 someone jumped the gun on pre-pulling upgrades on the migration???

Mar 3, 2012 | 10:17 am

#354

demkr

Join Date: Dec 2007

Location: Las Vegas

Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium

Posts: 6,733

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I see activity info for 2/25 and 3/1 thru the mobile app (but not on site) i have the appropriate # of RPUs and GPUs. How come I can't see any activity on the site?

Mar 3, 2012 | 10:18 am

#355

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,527

Quote:

Originally Posted by NickP 1K

Looks like on 2/25 someone jumped the gun on pre-pulling upgrades on the migration???

Although navi-c just posted one that showed that his were pulled 3/3 and 3/2.

Quote:

Originally Posted by navi-c

So the double up occurred with different upgrade instrument names. Also this was for two sponsored SWU/GPU. Hopefully they can go through and automatically fix this.

Same for RPUs - although the names here were almost the same. Can you check that the breakdowns by expiration dates are still correct for you (they are for me and for many others).

Last edited by iluv2fly; Mar 4, 2012 at 12:32 pm Reason: merge

Mar 3, 2012 | 10:20 am

#356

cheltzel

Join Date: Apr 2010

Location: ORD

Programs: AA, UA, GE

Posts: 5,388

Quote:

Originally Posted by PlaneGeek19

Okay so If I understand this right my PM UA MP password did not make the jump to Post Merg UA site

I just logged off and back in using my PMUA MP number and password. No issue.

Mar 3, 2012 | 10:22 am

#357

demkr

Join Date: Dec 2007

Location: Las Vegas

Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium

Posts: 6,733

My RPU total's are correct but I am seeing this stuff in my activity page.

2/25/2012 System-wide Upgrade Redemption
(1) 0
2/25/2012 System-wide Upgrade Redemption
(1) 0
2/25/2012 Regional Upgrade Redemption
(1) 0
2/25/2012 System-wide Upgrade Redemption
(1) 0
2/24/2012 System-wide Upgrade Redemption
(1) 0

On 2/24 and 2/25 I certainly did not redeem anything.

Mar 3, 2012 | 10:24 am

#358

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,527

Quote:

Originally Posted by demkr

Do you have any future itineraries where RPUs or GPUs have been applied (whether confirmed or waitlisted and whether for yourself or someone else)? That seems to be the situation where the RPU and GPU totals are wrong.

Mar 3, 2012 | 10:25 am

#359

Jack Wang

Join Date: May 2010

Location: LAS

Programs: Southwest AList, National EC Exec, Avis Preferred Plus, Hertz 5S

Posts: 228

Miles and segments are good on my account. Thanks for the easy conversion!

Mar 3, 2012 | 10:26 am

#360

exerda

Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend

Join Date: Oct 2004

Location: Between DCA and IAD

Programs: UA 1K MM; Hilton Diamond

Posts: 72,666

Quote:

Originally Posted by PlaneGeek19

I would assume that because lots of people are trying to do things at once and its something they did not think would happen

I'm not sure it's just site load. Having run into last-minute integration issues on production systems before--and no, it's not fun 4 hours into an after-hours deployment to realize there's a difference between the test and production environments which is breaking things--I can empathize with UA. I'm just not sure their testing was as thorough as it should have been...