March 3rd, 2012 System Integration Master Thread (PSS)

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Mar 3, 2012 | 10:26 am

#361

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat

Posts: 73,185

Quote:

Originally Posted by c1mth0g

OK - it looks like the pattern is becoming clear - hopefully someone at UA notices and reports this.

Mine looks like yours too. GPUs and RPUs pulled twice - once on 3/3 and once on 2/25, even though 2/25 wasn't the date I requested the upgrades.

3/3/2012 Global Premier Upgrade Redemption (1) 0
3/3/2012 Global Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
3/3/2012 Regional Premier Upgrade Redemption (1) 0
2/25/2012 System-wide Upgrade Redemption (1) 0
2/25/2012 System-wide Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0
2/25/2012 Regional Upgrade Redemption (1) 0

Interesting to see the change in name from SWU to GPU

Can report a similar issue (a mid-March RT upgraded at booking) of

3/3/2012 Regional Premier Upgrade Redemption (1)
3/3/2012 Regional Premier Upgrade Redemption (1) and
2/25/2012 Regional Upgrade Redemption (1)
2/25/2012 Regional Upgrade Redemption (1)

additionally the summary reports
Regional Premier Upgrade shows as 8 but the popup reports 2+2+4+2 == 10 which is the correct number

Not sure the two issues are linked or are separate

(looks similiar to what navi-c reported in post 322)

miles / segements / lifetime / outstanding reservations all look OK
do have one reservation showing the midifications error message -- an upgraded 2-class domestic showing ON fare class

.

Last edited by WineCountryUA; Mar 3, 2012 at 10:35 am Reason: navi-c report

Mar 3, 2012 | 10:28 am

#362

PlaneGeek19

Join Date: Mar 2011

Programs: AA UA (2P) US

Posts: 36

Quote:

Originally Posted by cheltzel

I just logged off and back in using my PMUA MP number and password. No issue.

Its all good I just said I forgot pin which I did lol fail and after going threw the question I changed pin to a # I will not forget. I wish I had thought of forgot PIN along time ago before my freak out but oh well

Mar 3, 2012 | 10:29 am

#363

cawhite

Join Date: Sep 2002

Location: Heading to Costco for more popcorn...

Programs: UA 1K 2MM Flier, SPG Plt, Hilton Dia

Posts: 8,461

Seeing similar issues as others w/r/t upgrades & extra RPUs were pulled. But w/r/t my RPU balance, according to the website 2+2+2+4+2=10 (the balance of 10 is wrong but the expiring upgrade count on a monthly basis is what it should be without having the extra RPUs pulled yesterday).

:-: Note to Shannon -- Thank you for your presence here throughout the transition and answering our questions so quickly. :-:

Last edited by cawhite; Mar 3, 2012 at 10:35 am

Mar 3, 2012 | 10:29 am

#364

cheltzel

Join Date: Apr 2010

Location: ORD

Programs: AA, UA, GE

Posts: 5,388

Quote:

Originally Posted by PlaneGeek19

"stuff" happens

Mar 3, 2012 | 10:30 am

#365

Syzygies

Join Date: Jun 2005

Location: NYC and SFO

Programs: UA 1MM (former 1K, Delta Platinum))

Posts: 1,244

Check seat assignments!

On a few of my upcoming flights, I was flying CO flat-bed 757-200's domestic in row 21-DEF. These seat assignments got dumped, apparently reclassified unnecessarily as crew-rest, as if the flight were indeed international.

The kind of tiny code glitch that doesn't get caught in advance. Check your seat assignments, there may be other issues affecting you.

Mar 3, 2012 | 10:32 am

#366

demkr

Join Date: Dec 2007

Location: Las Vegas

Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium

Posts: 6,733

Can happily report that PMUA Miles and qualifying activity have just posted to the new MP account.

Just waiting on miles from a 2/29 trip and everything should be good to go!

Mar 3, 2012 | 10:35 am

#367

hans

Join Date: Jan 2000

Location: Waimea, HI

Programs: UAL 1K MM

Posts: 752

Quote:

Originally Posted by exerda

And those won't show up. That was a PMUA thing, which is not in the current site. You just have to take it on faith that you're waitlisted or pending until the 24 hour point, where the PMCO waitlist UI takes over.

So at 24 hours before can I click on a first class seat assuming my move from the waitlist goes through?

Mar 3, 2012 | 10:35 am

#368

c1mth0g

Join Date: May 2004

Programs: UA 1K 2MM, BA Gold, SQ TPP

Posts: 1,527

Quote:

Originally Posted by cawhite

Seeing similar issues as others w/r/t upgrade balances. I'm not yet seeing where extra RPUs were pulled, but according to the website 2+2+2+4+2=10 (balance).

:-: Note to Shannon -- Thank you for your presence here throughout the transition and answering our questions so quickly. :-:

The guess is that RPUs and GPUs were double pulled only if you have itineraries in the future that used them (whatever the status of the upgrade and even if it was for someone else).

Echoing your thanks for Shannon / UA Insider 's presence.

Mar 3, 2012 | 10:35 am

#369

mckerrow

Join Date: Nov 2009

Location: NYC

Programs: CX DM, CI Emerald, DL 1MM, Hyatt Globalist, Marriott Lifetime Plat

Posts: 449

My mileage balance, RPU/GPU, PQM/PQS, and lifetime miles are showing correctly.

Mar 3, 2012 | 10:35 am

#370

cheltzel

Join Date: Apr 2010

Location: ORD

Programs: AA, UA, GE

Posts: 5,388

Quote:

Originally Posted by exerda

I'm not sure it's just site load. Having run into last-minute integration issues on production systems before--and no, it's not fun 4 hours into an after-hours deployment to realize there's a difference between the test and production environments which is breaking things--I can empathize with UA. I'm just not sure their testing was as thorough as it should have been...

I do this kind of thing for a living. Once a system gets beyond a certain size, there is never enough testing done.

Unless you have a budget that allows you to fully duplicate all three production environments (PMUA, PMCO, and the new system), you will have issues. And even then, how do you test all possible possible permutations?

I am not saying that it is not possible to test this enough, just that it is usually way too costly.

Mar 3, 2012 | 10:36 am

#371

rch4u

Join Date: Jul 2005

Location: RIC

Programs: UA 1K MM

Posts: 3,454

Quote:

Originally Posted by UA Insider

Hi rch4u, as part of the transition some flights that were waitlisted for NF are now showing waitlisted for ON class on domestic two-cabin flights. For those of you with ON waitlists on 2-cabin aircraft, we’re working on this issue and, and no action is required on your part in the meantime. Some of you also have flights confirmed in ON class on 2-cabin aircraft – these will remain intact and no action is required.

Shannon

Until the issue is resolved, will folks be missing upgrades that would otherwise have cleared because they are waitlisted for a fictitious inventory that would never open up (e.g., ON on a 2-cabin domestic flight)?

Mar 3, 2012 | 10:37 am

#372

navi-c

Join Date: Jan 2011

Location: WAS

Programs: UA 1K, HH Diamond

Posts: 193

Quote:

Originally Posted by c1mth0g

Same for RPUs - although the names here were almost the same. Can you check that the breakdowns by expiration dates are still correct for you (they are for me and for many others).

The breakdown by expiration for the remaining RPU/GPUs is correct.

Mar 3, 2012 | 10:37 am

#373

cawhite

Join Date: Sep 2002

Location: Heading to Costco for more popcorn...

Programs: UA 1K 2MM Flier, SPG Plt, Hilton Dia

Posts: 8,461

Quote:

Originally Posted by c1mth0g

The guess is that RPUs and GPUs were double pulled only if you have itineraries in the future (whatever the status of the upgrade and even if it was for someone else...

Similar to others, that's exactly what happened (they were pulled when I booked earlier this week and then pulled again today). Hoping this will all be sorted out through the upcoming week and we won't have to chase them down.

Mar 3, 2012 | 10:37 am

#374

palefire

Join Date: Apr 2008

Posts: 392

I've got an Aeroplan business class award ticket for some UA-operated flights in July. Half the itinerary is now showing as coach (despite being coded as I class), with those seat assignments gone.

Mar 3, 2012 | 10:38 am

#375

Syzygies

Join Date: Jun 2005

Location: NYC and SFO

Programs: UA 1MM (former 1K, Delta Platinum))

Posts: 1,244

www.united.com/appreciation

Dead link. Business cabin bathroom out on UA P.S. service, so we got "Please Accept Our Apology" certs with the about link, now broken. For the moment this is looking like Confederate currency.