March 3rd, 2012 System Integration Master Thread (PSS)
#376
Join Date: Jan 2012
Posts: 59
I seem to have two issues on conversion. One of my reservations had their seat assignments dumped - I had to re-request the seats and was unable to book the seats I originally had. The second is I have 0 miles in my account. I had 1.5 million miles in my old United account and none in the Continental account. I am definitely curious when that is going to be resolved.
#377




Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,527
Yes, am hoping UA Insider reports this (RPUs/GPUs double pulled for future itineraries) for us. I don't think the 1K line would appreciate all of use making separate calls/emails about this so I'm holding off on that line of communication for now.
#378
Suspended
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL AC*E50
Posts: 23,584
It seems that all buy/transfer links are going to the dead site ualmiles.com...
#379
A FlyerTalk Posting Legend




Join Date: Jun 2005
Posts: 72,322

Just re-checked my account, and all the balances have been transferred. What's interesting is that I now have 1100 more lifetime miles than I did 2 days ago, and 500 more miles in my account balance. I noticed the latter last night - a mysterious deposit on a day where I did not travel.
Maybe this is United's way of making up for the crappy coffee I've been drinking on their flights and in the UC.
Last edited by halls120; Mar 3, 2012 at 10:51 am
#380




Join Date: Nov 2000
Location: SDF/TLV/ATL
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club.
Posts: 3,023
Huh. Trying to assign seats on UA510 which is BOS-ORD-MCI with a plane change, but it won't let me select E+ on the ORD-MCI leg.
Oh well, I'll try again in a few days.
Oh well, I'll try again in a few days.
#381
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend




Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,674
If your upgrade is still waitlisted at T-24 and you check in, you will be waitlisted and may clear sometime between then and departure. You'll be able to see that waitlist and your position on it.
But you simply can't see anywhere that you are waitlisted until T-24 when you check in and show up on the upgrade list (with your position on it). Hopefully, COdbaUA will add some kind of indication that you are indeed waitlisted instead of telling us to take it "on faith" that we're indeed actually on the waitlist--I've had several PMCO experiences where that, "Yes, you are on the waitlist," translated into, "No, you're not actually on it," when I never showed up on the visible T-24 list...
#382




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
Hmm
Hmm, I have a couple that I haven't yet filed. But, getting one for not having a bathroom free on a small plane sure does sound like overkill?
#383
Join Date: Dec 2006
Posts: 6
BOS Experiences
Some experiences from this morning, generally positive, at BOS:
- As many have mentioned, boarding passes issued prior to the system cutover this morning need to be reissued. The check-in agent didn't know this but, when I told her, she checked with the gate and confirmed. So if you have an old boarding pass printed yesterday, make sure you ask for a new one to be issued today.
- Computer systems really slow checking in my partner. Not sure why. We did have to have tickets reissued due to the glitches, but mine went fine and hers didn't.
- United Club can't pull up Club membership details or international connections from your domestic boarding pass. You have to show a Club card (the Club membership is still the old PMUA number but your boarding pass is the new UA number) if you are a member... and you have to show an international boarding pass if you aren't (not just the domestic flight connecting to/from it). Easy first day glitches.
- T-Mobile WiFi access supposedly still requires that Club members enter their old PMUA frequent flier number, not their new number, to access. I find the connection resets on login anyway -- ongoing T-Mobile problem there -- so I don't bother to log in with them, but may be helpful for others.
- Essentially no lines at BOS for check-in. Very quiet and very typical day. (They had pre-printed all the boarding passes for the day just in case there were issues, but they haven't had to use them.)
- As many have mentioned, boarding passes issued prior to the system cutover this morning need to be reissued. The check-in agent didn't know this but, when I told her, she checked with the gate and confirmed. So if you have an old boarding pass printed yesterday, make sure you ask for a new one to be issued today.
- Computer systems really slow checking in my partner. Not sure why. We did have to have tickets reissued due to the glitches, but mine went fine and hers didn't.
- United Club can't pull up Club membership details or international connections from your domestic boarding pass. You have to show a Club card (the Club membership is still the old PMUA number but your boarding pass is the new UA number) if you are a member... and you have to show an international boarding pass if you aren't (not just the domestic flight connecting to/from it). Easy first day glitches.
- T-Mobile WiFi access supposedly still requires that Club members enter their old PMUA frequent flier number, not their new number, to access. I find the connection resets on login anyway -- ongoing T-Mobile problem there -- so I don't bother to log in with them, but may be helpful for others.
- Essentially no lines at BOS for check-in. Very quiet and very typical day. (They had pre-printed all the boarding passes for the day just in case there were issues, but they haven't had to use them.)
#384




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
I am sure that this thread is a wealth of information for Shannon and united systems support. They are pretty much getting a punch list of broken and missing features/ functionality in real time...
#385
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist




Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
After being on hold 59 minutes with the 1k, spoke once briefly with a rep before she put me back on hold I got cut off. When calling back I repeatedly get the following recorded message:
I am sorry we are currently experiencing system problems. Please try your call again later. And the call is then disconnected.
I am sorry we are currently experiencing system problems. Please try your call again later. And the call is then disconnected.
#386
Join Date: Nov 2009
Programs: CO Plat/UA 1K, MR Plat, SPG , Hilton Diamond
Posts: 23
All in all, my account looks good.
Had my trip on Monday duplicated with 2 different confirmation #'s, one which is my original and with my original seats, and the second with a new confirmation # with no seats assigned yet. Not sure which is the valid one, but will wait until tomorrow during the T-24H check-in to see/call in about it.
One minor issue is that saving my login/pin doesn't seem to be kicking in.
Had my trip on Monday duplicated with 2 different confirmation #'s, one which is my original and with my original seats, and the second with a new confirmation # with no seats assigned yet. Not sure which is the valid one, but will wait until tomorrow during the T-24H check-in to see/call in about it.
One minor issue is that saving my login/pin doesn't seem to be kicking in.
#387
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,211
Noticed also it still shows the full price until you select the flights. At the end, it shows you the discounted price with a blurb stating: ""Without the Dollar Discount discount, this trip is currently available for a total of…Purchase this reservation without the discount"


On the other hand, just did a mock booking on a flight to Canada. Seems to be able to be applied to codeshare flights now (saw the star on a flight operated by Air Canada, and it seemed to work, though I didn't actually book it) - the terms on mine, and my experience from the past, it only worked on UA/UAX operated flights. Also, discount was more than cert value - my cert is $300, though price came down more than that - by about $22 extra.
#388
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,211
Noticed also it still shows the full price until you select the flights. At the end, it shows you the discounted price with a blurb stating: ""Without the Dollar Discount discount, this trip is currently available for a total of…Purchase this reservation without the discount"


On the other hand, just did a mock booking on a flight to Canada. Seems to be able to be applied to codeshare flights now (saw the star on a flight operated by Air Canada, and it seemed to work, though I didn't actually book it) - the terms on mine, and my experience from the past, it only worked on UA/UAX operated flights. Also, discount was more than cert value - my cert is $300, though price came down more than that - by about $22 extra.
#389
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,211
Noticed also it still shows the full price until you select the flights. At the end, it shows you the discounted price with a blurb stating: ""Without the Dollar Discount discount, this trip is currently available for a total of…Purchase this reservation without the discount"


On the other hand, just did a mock booking on a flight to Canada. Seems to be able to be applied to codeshare flights now (saw the star on a flight operated by Air Canada, and it seemed to work, though I didn't actually book it) - the terms on mine, and my experience from the past, it only worked on UA/UAX operated flights. Also, discount was more than cert value - my cert is $300, though price came down more than that - by about $22 extra.
#390
FlyerTalk Evangelist



Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,211
Noticed also it still shows the full price until you select the flights. At the end, it shows you the discounted price with a blurb stating: ""Without the Dollar Discount discount, this trip is currently available for a total of…Purchase this reservation without the discount"


On the other hand, just did a mock booking on a flight to Canada. Seems to be able to be applied to codeshare flights now (saw the star on a flight operated by Air Canada, and it seemed to work, though I didn't actually book it) - the terms on mine, and my experience from the past, it only worked on UA/UAX operated flights. Also, discount was more than cert value - my cert is $300, though price came down more than that - by about $22 extra.

