This issue continues to haunt my itineraries.

An itinerary next week, upgraded with miles, has been showing the following for weeks:
CLD-LAX United Economy (W) (one class dom)
LAX-SFO United First (ON) (two class dom)
SFO-HKG United BusinessFirst (R) (three class intl)

When I checked a few minutes ago, it had changed to:
CLD-LAX Coach (W)
LAX-SFO Coach (ON)
SFO-HKG Coach (R)
Seat assignments remained. The EMB120 exit row, 752 2 class first, 744 u/d biz.

I refreshed the page, and it reverted to the original codes and cabins. I took a screenshot of the way it is now.

Could this be part of an effort to correct the "(ON)" fare code issue?

Just booked a 28K mile round trip for me and Ms Tentacle for May

I wonder what the chances are that they will have everything sorted by then?

Side note, the system booked me with an illegal connection in LAX (60 minutes) minimum is 80 when comming in from international
Called the premier number and even as a 1P it got answered in 2 minutes
Nice lady in IAH got me re-booked for a much nicer flight later in the day
More hilarious was that she dumped me into Y to compensate for it even selling me the ticket with an illegal conenction in the first place (the origioanly booked K fare was not available or something)
So I called back 30 min later and asked for an upgrade for my Y fare and got it confirmed

Last bit and very anoying, when I was buying the ticket I put in my 20% off code but it appears it did not take as I got charged full price when the confirmation of ticketing showed up in my inbox
I'm tempted to want to call back and get it applied but then I possibly lose out on the confirmed upgrade for the LAX->SFO puddle jump

The new system does not seem to like dual citizens. While it will register 2 passports online, when it comes to check-in, it does not seem to fully understand when 2 need to be used on the same record.

I am both Aussie and American, so I need to use my US passport to fly to America and my Aussie passport to fly the return to Australia. For whatever reason, online check-in does not come up as an option and it talks about requiring a Visa or ETA for travel. Clearly the system is not programed in a way to allow me to swap out for my Aussie passport on the return.

United, again, another reason why you don't understand the needs of international travelers. The old ua.com allowed me to input the correct passport details during the online check-in ... while the new system seems to just think it knows best!!

Oh today is going to be fun - just see where my den to SFO is delayed and will make for a tight connection to SYD. Just range the 1K line and played the whole ZIP code hell (I'm sorry...your zip code does not match) OF COURSE IT DOES NOT AS I DON'T HAVE A DAMN ZIP CODE...Now because you are so valuable and we are unable to authenticate you your estimated wait time is 45 MINUTES!

United - I am reaching the end of my string. Can we please get a plan of action on correcting the multiple deficieincies. I want to throw up when I watch videos like the new one on the United Hub about how great things are going over at the New United!!!!

https://hub.united.com/en-us/Videos/...on-change.aspx

It is an ugly day here today at SFO. Starting pouring rain about 1.5 hours ago along with high winds, runways are reversed for take offs and landings.

Lots of delays both inbound and outbound. My SFO-SNA flight has been pushed back three times, and is now scheduled to depart 1.5 hours late.

The whole zip code thing is another reason they should have stuck with PMUA MP #s... when some of us pointed out the fact that CO's IVR was awful, we were told we could key in the CO OP# on the phone keypad... when we pointed out that there would be overlaps with that method, we were told, "No problem; the system asks for your zip code to prevent that."

Smisek's fault...

A day like today will be a good one to explore Channa's hypothesis (SHARES can't handle irrops).

If people's flights are delayed / cancelled today, please let us all know how well irrops / rebooking is handled! Thanks.

I've never been able to get the IVR to accept my new MP# when keyed in on the phone. Always have to speak it, and in a noisy airport environment several times it wouldn't pick it up that way either. As far as the zip code issue, what was wrong with the old UA system of confirming via the name on your account?

Here's a hint at how the day is going, and it is only 9:25 a.m. Wait till all the delays starts cascading.

At the UC in Terminal 3 there are currently 10 people in line waiting to be helped. There are three agents behind the desk. One agent is helping a customer. The other two agents are collectively taking care of another customer, both pointing at the screen trying to figure out what to try next. In the meantime the other ten folks are cooling their jets in line.

While the move to SHARES ostensibly saved money, the one thing never factored in was the overall customer experience.

Last night on the evening news of the local ABC affiliate in the SFO area, they ran a story that fundamentally stated that from the agent's viewpoint the only way to input information into the SHARES reservation / check-in system is with keystrokes. No graphical interface, no mouse clicking. That is may take a dozen or more key strokes to accomplish what had previous been done with a single mouse click. The analog that one of the interviewees stated was that SHARES is DOS and the old UA interface was Windows.

Is that a fair/accurate report and analogy? Forward to the past???

Pretty fair reporting. In terms of functionality they went from the equivalent of a Mac OSX or Windows 7 operating system to an Amiga, skipping all seven earlier versions of Windows as they went backwards.

A lot of discussion about that report in this thread.

Time to see where your inbound flight might be coming from and if it's departed yet.

From the FAA

Haven't flown since Mar 3rd. Now I understand the reports of agents pondering over and pointing at screens. What an unbelievably short-sighted decision to go with SHARES and the old CO interface.

Yes, my point indeed...

! We could not process your request. Please see the message below and make revisions.

! The seat map is currently unavailable. Please select your next flight.

Anyone see this before? Showed up on two flights last night on two flights I have in the next 4 weeks(one is in about a week, the other end of April). The reservation still shows a plane type but you can't view seat maps and the reservation details don't show any seats assigned to me or companions for either flight (even though I had assigments at booking). I checked on flight reservations with a reservation search and even outside of my reservations I get the same notice. So it isn't something specific to my account.

Is this an imminent plane change? Cancellation? Or just a system freak out?

I have heard the same( DOS vs Windows) from several UA employees while in transit