I had the EXACT same issue - believe my missing RPU was the one and only one I brought over from my PMCO account. Even when I requested upgrades for an itin, it pulled two later expiring RPUs than the earlier, missing one.

PM UA Insider with the details - I took screenshots myself of both pages, uploaded to Dropbox, and sent her/them the links to both.

And just happened again on the return flight - lost my exit row 12A on an RJ145 and got stuck in 19C. Sigh...

PIL just cleared UDU from ord to LAX ABOUT 30 hours prior.. No other vehicles were attempted for use in this upgrade...

I posted this over on MP's integration thread, but this one's more active, so I'll post here too.

When searching for award flights on *A partners, it seems that the number of seniors isn't taken into account when searching for saver availability. Searching BRU-SFO, I found two SN flights that would have worked, but they wouldn't book. When I called in, the res agent said there were only two seats available. Sure enough, I changed my criteria to three adults and the same flights didn't show as available for saver awards.

So I think there may be a bug there. Not huge in the context of things, but fixing it would help reduce call volume.

I'm confused....I booked 3 saver business awards two days ago for goalie-mom, goalie-dad and goalie-aunt (MIA-ZRH-CDG [LX]/CDG-CLT-PBI[US]) listing all 3 of them as seniors and I found it. Tho not the exact days I wanted and since these are hard to find, I grabbed it and this morning when I was checking for better dates, I had them listed as "adults" vs "seniors" and I could still see availability.

Maybe there were 3+ seats available on those particular routes.
Or maybe this bug doesn't show with LX or US, but does with SN. Actually: also SK.

I was definitely seeing availability for 2+1 when there was really only availability for 2. I'd try to book and it'd error out, so I called.

Mods - with all of the excellent intelligence in this 180 page thread - any chance we can create an FAQ with reported problems/reported answer/and those issues that are still pending as reported here? I think that will make UA Insider's life much easier - and will prevent us from all re-posting the same issues over and over.

As for me - I have been on my first trip post cut-over which has taken me across SYD-SFO-LHR in J. SYD departure was interesting as there were a whole bunch of Continental "buddies" assisitng all of the agents (although one bald buddy at the boarding looked like he was falling asleep in the corner while the younger S. American buddie was actively helping the agents). At check-in, there seemed to be a trainer teaching the UA airport management team a bit more about the system and how to maange flights. All in all, the experience was eventless.

SFO-LHR was a bit more of a drama as the agent making the announcement could not remember the boarding order (really after 3+ weeks) and the GS lady had to correct her. The next problem was that we had to move to manual boarding as the BP scanners "were not working" which just turned things into a Zoo. I was upstairs in row 14 but found someone already in my seat when I arrived. After a very appologetic FA gave me Orange Juice in the Galley -- and after waiting almost 30 minutes -- the Gate Agent came up and said "we have to move you for operational reasons" -- luckally the move was just to a seat downstairs in the middle and not a downgrade to Coach. I asked what operational reasons he was citing - but he did not seem to like that. No appology at all.

LHR-SFO-US Domestic: I had checked in online for the LHR-SFO flight. The agent was trying forever to check me in and was having trouble. I then mentioned the online piece and she said WHY DID YOU NOT TELL ME. Apparently if you don't tell them you have checked in online they can't figure out how to check in your bag. In any case, I had a second UA flight on a seperate PNR which I was connecting to and the agent could not figure out how to check the bag through to save her life. After much conversation the buddy indicated you do this by SELLING a segment into the PNR, printing the boarding pass, then cancelling the segment out. The agents looked shocked, one even asked how do you do that if the flight is sold out, and then my agent decided it was easier to manually write out a bag tag. Lets just say lots of fun. The agents were complaining that UA had installed 1980s technology that "does not even understand TAB" and that lots of folks had been calling in sick. Lucky for me the flight departed London almost 1.5 hrs late and we got downgraded to the ghetto bird old configuration.

All in all not a disaster thus far, but I am really feeling for the airport folks. This techonology truly feels sub par (I have been watching the awful green screens) and does not allow them to provide the same servious as our old UA. I would venture to say this disaster is now costing them way more than the money they saved by trashing UA's system.

As for outstanding issue - I still have:

1 - The 1K line still wants a US ZIPCODE. Will someone PLEASE fix this. What monkeys are running this show - you are a global airline - this is beyond laughable.

2 - Every time I flight my EQM's subtract -- but then a few days later they seem to add back

3 - I have a mix of R and ON upgrades for domestic filghts. Not sure what it is suposed to be.

4 - Every time an upgrade comes through I have to ring in to re-ticket...really? The 1K desk told me if I did not I would not be able to check in. Who on earth came up with this genious plan.

All in all it seems as if this sytem is stuck together by spider webbing. This system might have worked for CO - but the UA flyer is a totally different international beast and we don't take kindly to fights over 5 digit ZIP CODES@&*#!!@#&*()!@#&*()!@#&*()!@#&*()!@#

Frustration is growing - if I did not have forward bookings on UA - Virgin AU would be getting 100% of my busienss now.

OK good to know! Was the issue resolved for you?

Hello everyone. I have been a lurker on this site for years and have found tons of helpful information, so thank you!

This merger is going to be the death of me. Between the ignored emails, excessive hold time, flight problems etc.

It's been almost a month since the merger was finalized. Does anyone know if this is going to get better anytime soon?

It seems to be getting worse intead of better and I am beyond frustrated.

Fully agree. While I expected a few hickupps the first couple of weeks this is way beyond I ever imagined! I have been holding off calling MP in the hope, that things will be taken care of, e.g. those "account update runs" mentioned. Not a single correction took place, all still in a real mess!

Almost a full month now! Not acceptable anymore!

I searched the forum around to see if anyone else was experiencing this, none that I can see: award miles bonus for UA flights posted since 3/3 is 66% of miles... not 100% that it should be for 1K, not 75% if they still have the status that was stuck in there for a while, not 50% - but 66%. *A flights (LH, LX, AC) are ok (100% bonus). United Express is ok. And all problem segments show 1.5 PQS per segment... My last posting dates from 3/27, posted ok, but that was CO metal, so maybe that's why it's correct... Who knows at this point.

Anyone else seeing this oddball stuff?

And of course each posting is accompanied by some negative PQM opening balance, which stays there a few days. The last one is still stuck there.

Minor bug in the site, but annoying: reservations are shown in different order in the "My Account" page and the "Manage Reservations" page.

E.g. I have two reservations for an upcoming trip, one for me on a paid res and one for my sister as an award on my miles. On the "My Account" page, the first reservation shown is hers, but on the "Manage Reservations" screen, it's mine.

Same issue with flights booked similarly for my wife on my miles when I'm on a paid ticket on the same flights.

This wouldn't be as much of an issue if the reservations listing on "My Account" (or anywhere else other than "Manage Reservations") showed more than just the origin & destination--they don't even show the PNR #. So I just have two listings for the same route and have to guess which is mine.

Rec'd my refund ^. Nothing posted yesterday (3/29) so I called and I was told that the refund was authorized 3/27 but not processed until 3/28 so it should hit within 48 hours-and there it was this morning

Glad it worked for you but I used a CC. 2 weeks and no refund, and my statement from Chase was processed already so it is $1700 more than it needs to be. I'm going to call UA refunds and tell them that I know that they can do a refund in 48 hrs because my friend Goalie got his and not settle for hearing "it's in a queue".

Good luck with that! My experience with CO Refunds as a Platinum was that I could wait on hold for hours and never once had a person answer, and I somehow doubt that UA Refunds will be any better. However, on that line, the idiot voice keeps suggesting that you dispute the charge with your credit card provider, which is now my practice if the 1K agents can't handle it. (In typical fashion, my last statement included more than $4,000 for tickets cancelled within 24 hours.)