Mods - with all of the excellent intelligence in this 180 page thread - any chance we can create an FAQ with reported problems/reported answer/and those issues that are still pending as reported here? I think that will make UA Insider's life much easier - and will prevent us from all re-posting the same issues over and over.
As for me - I have been on my first trip post cut-over which has taken me across SYD-SFO-LHR in J. SYD departure was interesting as there were a whole bunch of Continental "buddies" assisitng all of the agents (although one bald buddy at the boarding looked like he was falling asleep in the corner while the younger S. American buddie was actively helping the agents). At check-in, there seemed to be a trainer teaching the UA airport management team a bit more about the system and how to maange flights. All in all, the experience was eventless.
SFO-LHR was a bit more of a drama as the agent making the announcement could not remember the boarding order (really after 3+ weeks) and the GS lady had to correct her. The next problem was that we had to move to manual boarding as the BP scanners "were not working" which just turned things into a Zoo. I was upstairs in row 14 but found someone already in my seat when I arrived. After a very appologetic FA gave me Orange Juice in the Galley -- and after waiting almost 30 minutes -- the Gate Agent came up and said "we have to move you for operational reasons" -- luckally the move was just to a seat downstairs in the middle and not a downgrade to Coach. I asked what operational reasons he was citing - but he did not seem to like that. No appology at all.
LHR-SFO-US Domestic: I had checked in online for the LHR-SFO flight. The agent was trying forever to check me in and was having trouble. I then mentioned the online piece and she said WHY DID YOU NOT TELL ME. Apparently if you don't tell them you have checked in online they can't figure out how to check in your bag. In any case, I had a second UA flight on a seperate PNR which I was connecting to and the agent could not figure out how to check the bag through to save her life. After much conversation the buddy indicated you do this by SELLING a segment into the PNR, printing the boarding pass, then cancelling the segment out. The agents looked shocked, one even asked how do you do that if the flight is sold out, and then my agent decided it was easier to manually write out a bag tag. Lets just say lots of fun. The agents were complaining that UA had installed 1980s technology that "does not even understand TAB" and that lots of folks had been calling in sick. Lucky for me the flight departed London almost 1.5 hrs late and we got downgraded to the ghetto bird old configuration.
All in all not a disaster thus far, but I am really feeling for the airport folks. This techonology truly feels sub par (I have been watching the awful green screens) and does not allow them to provide the same servious as our old UA. I would venture to say this disaster is now costing them way more than the money they saved by trashing UA's system.
As for outstanding issue - I still have:
1 - The 1K line still wants a US ZIPCODE. Will someone PLEASE fix this. What monkeys are running this show - you are a global airline - this is beyond laughable.
2 - Every time I flight my EQM's subtract -- but then a few days later they seem to add back
3 - I have a mix of R and ON upgrades for domestic filghts. Not sure what it is suposed to be.
4 - Every time an upgrade comes through I have to ring in to re-ticket...really? The 1K desk told me if I did not I would not be able to check in. Who on earth came up with this genious plan.
All in all it seems as if this sytem is stuck together by spider webbing. This system might have worked for CO - but the UA flyer is a totally different international beast and we don't take kindly to fights over 5 digit ZIP CODES@&*#!!@#&*()!@#&*()!@#&*()!@#&*()!@#
Frustration is growing - if I did not have forward bookings on UA - Virgin AU would be getting 100% of my busienss now.